Aubuchon Ace Hardware in
Pocasset (MA)

Ryan was super helpful!

Great service always pleasant and helpful

Last night at closing I called for small irrigation parts Stefon was wonderful along with the young girl that cashed me out. Fantastic attitude he had and tremendous energy and is to be complimented.. Thank you

The state of Massachusetts law requires public restrooms .the staff at this store are some of the rudest people I have met in a long time ,and vary nasty atmosphere.

No public restroom, stuff were not interested to help, one of the worst stores I’ve been, I can compare my experience only with Lowe’s, but at least they have restroom in Lowe’s

Aubuchon hardware is a rare gem these days, I bought a tool from here that I used and it broke on the tenth swing. It’s a weed wacker or what I. All a yoyo. I brought it back in less than 30 mins and the manager did a return for me without hesitation. I’ve felt with this before and didn’t have near the experience I did here. If you want good customer service from a business that stands up for their customers, this is the place.

They are all the best! Thank you for making it so easy!

Easy to order online. Friendly service at curbside pick up.

Aubuchon was the only place that I could find this specific grate. Arrived ahead of scheduled delivery date. Curbside pick-up fast and convenient.

It's a lot easier to just go into the store and buy what you want, than it is ordering it on line and having to go to the store and pick it up.

In the past I have always found the staff to be very helpful and gave a 5 star rating. Not this time unfortunately. I ordered curbside pick up for soil, fertilizer, and other lawn supplies and recieved text that it was ready. After hitting the link notifying them that I was there as required, no one responded. I asked the staff member in the parking lot for help and he told me he didn't know so to go inside. Only part of the order was ready and they had to look for the soil which was out back and not with the order. So much for curbside on line service and the notification that my order was ready. I would not have requested curbside except that the soil and fertilizer bags were too heavy for me to lift. Very unsettling to recieve such poor service and the store wasn't busy at all.

Stefan at Pocasset, MA was wonderful. I bought some birdseed that was out of date and he was very helpful finding a replacement and cheerfully made the exchange.

Excellent sale pricing, Convenient location and loading area, Pickup service was prompt. Pleasant experience

Excellent Service. Order was accurate, picked, bagged and ready for pickup in 15 minutes. Completely satisfied.

Helpful, friendly sales associates.Good marketing. 10 ' off, 2 days. Worked for me. Then I spent another $20 when I went to pick up my lids. Happy to get things done!

Always my first choice over any big box stores. For a few years I was getting bags of pellets from Aubachon but last season I was forced to order pellets from HD because I needed delivery. Listen closely. Even though they sell the same brand "Green Supreme" at HD they ARE NOT THE SAME PELLETS. HD sells a lesser quality version of 100% hardwood while Aubachon sells the much better blend of both hardwood and softwood. The blend will give you less than half the amount of ash and more BTU heat output. So of course this year I bought a pallet of pellets from my local Aubachon team. Ryan and his crew are awesome.

The entire staff is well trained, polite and intuitive. Ryan runs a "Great Show"! His employee's like and respect him and each other. They work together and seem to enjoy their jobs. Something you don't see a lot of these days

Great customer service. Knowledgable staff, friendly. Good place to get help with DIY repair items for the home.

Outstanding customer service for this Aubuchon team, each and every time I visit the store.

I've always had a good experience here. It is convenient and the staff are always very helpful. The inventory is adequate for my needs, and I especially like the quality of the bird seed the store stocks now.

Always polite and helpful staff. Wide selection and fair pricing makes it a perfect neighborhood-style hardware store.

Excellent curb side service....online order was done in less than an hour, showed up to the dedicated parking area and was placed in my trunk in less than 3 minutes. Fantastic

My neighborhood Aubuchon is truly amazing, Liz and Ryan know be by name I am there so much, with so many questions for my project and I know they always have the answers and helpful tips!

Stopped by to have a key made. Simple enough but what struck me was the friendliness and professionalism of the staff. The gentleman that helped me with the key was funny and incredibly helpful and the gentleman who rang up the $2 purchase was lovely. I used to travel into Falmouth from North Falmouth to their other location but this one is so convenient (I had no idea it was here) . It completely fits the need of a local hardware store.

The store was very clean (as usual) with friendly, helpful people to make for a great experience.

This is the worst place EVER!!! Beware of going to this Aubuchon! I ordered from their online pickup during the virus in May and it was a single pair of gloves that took them until the time limit(2 hours) to confirm it, and then later they cancel the order and claim they cannot find it just as i had arrived and waited in line! Then they hold my money for 4 days before returning it to my account!!! The manager is incompetent and lacks all customer skills/customer care. Stay far away from this thieving place...WARNED YOU

Staff are helpful and friendly everytime I go in Aubuchon's Pocasset store.They are pleasant to deal with and eager to help you find what you need.