What clients say about Recovery 1 Towing LLC in Upper Marlboro (MD)
Beware!! They will charge you more than they tell you. Called today for a tow. Gave the exact location of pickup and exact location of drop off and told it would be $435. I agreed, the van was dropped off and the driver tells me it’s $450. I ask why??? He says because he went 1 mile over. I called the original person who told me the price of 435..I was told that the driver took an alternate route and it was 61 miles not 60 so it was 450 now. There is no alternate route for this trip. Then I was told it was because it was a work van (it’s a transit connect - smaller than my minivan) yet he knew it was a van because his driver called me letting me know he was the on the way to get the van. Then I was told the $435 was just an estimate not the exact price. VERY SHADY COMPANY..BEWARE!!!!
Today I called Recovery 1 Towing LLC to arrange a tow from my house to the vehicle repair place. The person that answered was very professional and helped me schedule a prompt appointment for the flatbed tow truck as I requested. He even followed up later to make sure the driver had reached out to me. The driver, Milachi, was also outstanding! Soon after making the appointment, he called me ahead with his expected arrival time. He arrived then, just as he promised. Timely! The driver was very kind, careful, and skilled; he spoke politely, clearly, succinctly, comfortingly, completely; and he performed his work cautiously, meticulously, thoroughly, conscientiously, and attentively. I felt fully safe and in good hands throughout the process with him. Milachi is the type of person you hope to get for your tow; so kudos to him and to the company for hiring him. In summary, both the call service/dispatcher and tow truck driver were timely and excellent customer service! I certainly recommend Recovery 1 Towing LLC, and I will use them again.
Dontay arrived quickly and was very knowledgeable and extremely courteous. He explained the process clearly and even pointed out a potential hazard(worn out tire) on my vehicle.
Dontay the tow truck driver was prompt and precise when handling my Nissan Titan truck. He explained the process thoroughly and handled it with care. He also delivered the truck in a timely fashion without any issues. Thanks sir.
I highly recommend Big Park’s Towing for any towing needs! I had to use Mr. Park’s towing service twice. His company was very professional, very gentle with my Mercedes, and his prices were very reasonable. I would recommend to all.
The Curtis Smith Family
Recovery Towing was heaven sent. I contacted them to retrieve my keys out of my locked car & to tow my vehicle. Upon calling, they arrived within 20 mins. They was able to get into my car to retrieve my keys and safely tow my vehicle to my preferred location. Very professional and I definitely recommend.
Dontay exceeded my expectations, arriving way ahead of his ETA and offering his professional expertise in towing out of my garage. He truly puts himself in her clients’ shoes and delivers with excellence. Thank you so much!
I highly recommend using this towing company because they are ALWAYS professional, courteous, don't keep you waiting long and the prices are reasonable. These are the reasons that I've been a faithful customer for yeeeeaaarrrss. Oh, and it's BLACK owned. Both the father and son are a delight to work with. I've had my cars, truck and motorcycle towed by them.
They towed my truck January 15th and it haven’t been right since. Bill messed up my front end suspension and the rear differential. I don’t know how they towed my truck but it haven’t been right since. Stay far away from Ryons tow. They deserve 0 stars. I had a nice truck with 0 problems before Bill towed it
On 2/4/2025 I called to ask a question to get more basic information about the towing company nearest my neighborhood. The gentleman who answered the phone was not only rude, but he didn’t introduce himself, and proceeded to repeat himself harshly and without patience. Although the phone call lasted a total time of less than 2 minutes, I would not recommend anyone to this company.
Delonte was friendly and professional. He took great care of my vehicle and delivered it to the right location as requested. Would definitely recommend.
We had an incident today where my daughters car had to be towed. I called and didnt get an answer. 2 minutes later they called back and i was told that one of their drivers would call soon to schedule a tow. Within 2 minutes he called. Within an hour he was there at the location. He had the car up and on the bed within 5 minutes and dropped off at the requested location AND send pics of proof. I must say that dealing with some companies you expect 3 stars or less.....but i was pleasantly surprised. I will be saving this companies info in my phone.....hoping not having to use it but if I have to, they will be the one I call for sure.
These guys are great! In what was a very stressful situation they made everything easy and really just did an excellent job working with me and helping me get my situation handled. Highly recomment!
I have used several tow companies over the years and have to say that this is one of the best! My son’s car shut down and we needed a tow to the dealer. Traffic was a bear, and it took a few hours for the truck to get there but Malachi kept in constant communication. When he dropped off the vehicle, he sent photos of location & dropbox envelope. Will def use Recovery 1 again…and request Malachi if he’s available!
Malachi is the man. This dude is an artist with the truck. He got me all set up even though I couldn’t get the car in neutral. Then he finessed the whole vehicle back into the garage with no dings or issues. Highly recommend Recovery 1 and Malachi.
Recovery 1 Towing has been a life saver on more than one occasion. They respond quickly and don't leave you waiting for hours. If you ever need towing service, call them first!
The service I received today was remarkable! They were able to accommodate me and my car in less than one hour! The help I received while on the phone was beyond satisfactory, as they were patient and reassuring about my situation. Within 25 minutes, I was greeted with kindness and concern, while my car was handled with efficiency and precision. I was impressed not only by their performance but also by their prices! I would highly recommend this company and I will definitely do business with them again!
I rarely write reviews but this company went above and beyond to get me back on the road. I personally recommend this team of highly trained professionals to anyone looking for quality and dependable tow service.
I was able to have someone come to the rescue of my 70 yr old mom, who was stuck on the highway with a flat tire. Quicker than I could believe, she had someone there helping get her spare tire on and they also followed her to make sure she safely got to Walmart to get the flat fixed. Thank you SO much Dan's Towing, you made sure the most important person in my life was safe!!!
I was stranded for a couple of hours before finding Recovery 1 Towing. They got to me in record time, and got my truck lifted up, was professional, quick, and courtesy. Explained to me what my issue was. Had me and my truck home in no time. Also, the price was completely reasonable. I will definitely be using them in the future. I'm beyond satisfied.
Carlos was so nice and professional.... he made it to me while I was broken down on the side of the road quick and fast..... then referred me to a good auto shop....then took me to enterprise.....AMAZING SERVICE!!!!!
I have had the bad luck to need to call a tow truck twice this month. Both times I called Recovery1 based on online reviews. Carlos arrived both times within 30 minutes of my call and both times tried to help me solve the issue without actually towing my car to the dealer. Tonight he succeeded and my car is now happily working again and in my driveway. Carlos has a great sense of humor and goes above and beyond to be helpful. I’ll never call another company and recommend him highly.
I was in a terrible accident in inclement weather. I called recovery one towing, they were prompt, courteous, and very accommodating! They worked directly with my insurance company and that put me at ease. You can't go wrong with recovery one!
After being broke down and fustrated. We called several tow companies. This company was the fastest most reasonably priced in the area. The driver was safe, courteous and efficient. We recommend these guys.
I chose this company over another coming that was $5 cheaper because they told me they would be there within the hour. I was having my daughters truck towed to a shop in Elkridge, MD. They got to my house 3 hours later instead. No one called to let me know that the driver was running behind in order to give me the opportunity to find another company. Because of this, the car was not looked at until the next day. I chose them because the time frame that they gave me was 2.5 hours sooner than the cheaper company and it was only a $5 difference instead of my car getting to the shop between 3pm and 3:30pm it got there at 4:50. Nothing to reconcile the issue was offered, simply...."things happen that's beyond our control" and an "I apologize". All this because the previous customer changed her mind when they got to the first shop. That was her fault not mine or theirs. They should have explained to her that another customer was waiting but instead they chose to get the extra money for the 2nd drop location for her and to leaving me hanging out there. Not happy with the service at all.
Best tow experience ever. After all the struggles is getting through rush hour traffic on 495, the driver was still incredibly courteous and quick. He took care of everything for me, even loading the motorcycles into their new home and returning the keys to my door step when I had to leave for an emergency. Great price, and great service.
The service was excellent! I would recommend this company to anyone who's looking for a tow truck. Carlos was very helpful with any questions I had. When it was time to pick up my car. He was moving like he had a purpose.
It was a pleasure doing business with you. Your driver was on time and curteous. Going out of territory is always risky for a tow company so I was happy to be treated like a regular customer and without a single complaint. I will use them again given the opportunity, but hopefully I won't have to.
7820 Penn Western Ct Unit B3 & B4, Upper Marlboro, MDAuto repair shop
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