Diane was beyond amazingly sweet and helpful. She really went the extra mile to help me get my inspection. She would be the reason I come back for any necessary work I have in the future.
One of the best repair shops in the area, they work on late model and old school vehicles. If you need work done on your classic old school this is the shop you should visit.
I love them. They don't just try to get your money and genuinely help you. I have gone to them before and I am going to them again. My car is pretty old but I know they will be truthful about my next steps.
These mechanics and the lady who works the front desk are awesome , Great quality work, trust their work and stuff they done to my truck. As a diesel mechanic and don’t have time to work on my own vehicle I trust them 110%
Jackie and Diane are the PBJ of auto repair. Jackie is an exceptional mechanic and Diane the coolest front desk lady ever. Your car is in good hands. I have been coming here for years.
Was able to squeeze us in last minute due to an emergency after a failed battery and once we areived, it was a painless experience despite the high stress. Diane was very helpful and kind. Amazing service, especially on a holiday. -sincerely the 2011 blue Prius
Jackie and dueze and Diane were amazing, I was traveling from Florida to nyc to spend the holidays with my family’s and my truck started to over heat and break down, I replaced the water pump and thermostat on the side of the road no one would help me accept Jackie and dueze despite how busy their shop was these people saw my situation and how much I needed help in the cold outside. Words can’t fathom how grateful I am for these people may god bless with abundance and a lot of business in 2024 because they deserve it. Got my truck running and got me back on the road in a matter of hours……
We just moved to Maryland and we needed state inspections for our two cars. It required one tire to be replaced on one car and wiper blades on the other to pass inspections. We were pressed with time but Diane did her utmost to resolve these items so we can make the appointment on time to DMV. Plaudits to Diane for her excellent service.
Jackie @ ARC has been my mechanic for over 20 years. I moved to Tampa a few years ago but was home visiting and needed an emergency repair on my vehicle before returning to Florida. Jackie squeezed me in and worked on a major suspension & brake repair all day. I'm eternally grateful to him and his mechanics for getting me back on the road!
I called first thing in the morning to see if they had any availability for a state inspection. Hoping for something within the week. Lucky for me they took me right in.
They started on my car and within 45 mins I was on my way.
The entire inspection process was explained to me, the minor issue my car had was fixed on the spot. Glad I came here for service.
Always a great experience there. Everyone is professional and my car leaves just like nothing was ever wrong. I will always be a customer. Jackie and his staff are the GREATEST!!!
Taking the family to the Outer Banks our car broke down in Oxon Hill. Seeing the shop nearby I ran over and spoke with Gary, the first person I saw in the garage. He kindly offered to take a look and diagnose the issue. After finding that the radiator fan motors had pulled away from the fans and the shroud, he went inside to see if he could procure the parts and do an emergency installation. Ultimately we had the car towed back to Glen Burnie to have the dealership take a look but the kindness and professionalism offered by Gary speaks volumes about the ownership of the shop and how they run their business. Thank you 1000 times over for helping in a stressful time. Would highly recommend these folks as they are top notch human beings. Their work must be great too.
Customer Service was excellent. Mechanics were fair and helped to explain my issue. Work was done for what I came in for. Explained what my car was doing (brake light), they topped off my brake fluid and did an inspection. Paid $105 for the inspection and brake fluid and they also secured my battery connection which was causing my car not to start and cut off. Really friendly. They recommended replacing my brakes, but I determined it wasn't necessary at the time. The price they quoted me was well below KBB. Will come again for my auto needs in the future Lord willing.
I started having Jackie work on my 1978 GMC and each time I have had excellent engine work, parts installed and transmission changed. I have always been pleased with the work, the professional attitude and the overall really great service. As long as ARC is in business - I don't have to think of where to get repairs.
I have a Monte Carlo SS 1987. Been looking for years for a great mechanic to work on my car and know how to. I had my engine replaced, headers installed and new exhaust system installed. Jacky and David did a phenomenal job on my car and they got straight to working on it as soon as I dropped it off. Jacky said 2 weeks and he meant exactly that. Jacky even went on a road test with me to test out the new engine. My search is officially over when it comes to looking for a great mechanic. Can't thank these guys enough.
I visited this place because my tire pressure light was on. When I went they were able to get me in & out with no waiting. My light is still on but thats because of the sensor, which ill be getting fixed today by these same people. 1st visit was free. I'd definitely do business with them again
Nice people. Did two MD state inspections last week for bmws. Took about an hour and $90 for each.
There is a waiting area with TV and chairs. It's first come first serve, so get there a few minutes before 8am if you need to be serviced early.
I was on the phone with a young lady and a man started yelling in the background about business problems. I guess he works there. But I will not be bringing my car there, although the girl on the phone was very nice and respectful, the behavior in the background was unacceptable.
Although they did not have the part needed to fix my car available. They came with a solution assuring me to drive safely to my personal mechanic . Customer service was excellent With honest pricing .Wish I found this place sooner .
I took my car over to them (auto repair of oxon hill), about two years ago. Of course I called first to bring in my car and was told they could help with my problem. My car could not start, so I had it towed to the location. When I arrived the next day to talk to the manger, he said they could not even look at the car for less than 900 dollars. Really?!?! So naturally I thought NO... I had the car towed back to my house and with a friends help I did it myself.
Now I need another repair on my car, and what do I do inspite of my better judgement. That's right!, call those same people again. Two weeks ago I walk in and explain my issue. Which is my honda needs an air compressor. I also talk to them over the phone over the course of a week to find the part. Because they told me a new one cost 700 dollars. At that moment I wondered to myself did they forget that the internet exist, ever heard of ebay? Anyway I talked with them to find a used part locally. I found the part over at Friendly's for seventy bucks.
So I called to make an appointment once I had the part an they followed with a price of $250. So I take the car into get the work done the today an those SOB's told me they would have to flush and refuel the system and that would be an addition to the price. If all that is indeed the case an you knew that why did you not add that to the price when talking to me for the entire week we have been communicating. NEVER AGAIN!!!!!
I have used this amazing place a couple of time for our car. They are very professional and available without advance notice. Thanks for keeping our car on the road and getting around easier.
These guys are the best. They know cars. They are always pleasant. They get things done on time at what I consider reasonably priced unlike so many places that over sell services I don't need or want. I never have cost anxiety when I drop my car off here for service. They service all of our cars and we're happy we found them.
I love these guys. Really. The general manager Gary is a friendly, thoroughl, and fair customer service professional and makes you really feel he cares about your safety.
I first went to them when I had gotten an inflated quote from the dealer for my 5 year-old car that was for more than $2800 worth of work (more than what I have left to pay off the car and more than the car is worth).
Took it to the Auto Repair Center of Oxon Hill and paid approximately $600 to repair a busted water pump and replace some belts.
That was in 2012. In 2013, my car--a brand with a history of weird transmission issues, yet the company refuses to recall-- started switching gear on its own while I was driving. Very scary stuff. These guys checked out my car FREE OF CHARGE before it was determined what was wrong. I recommend them hands down.
This place is great! My wife broke down in Oxen Hill near this shop. With one phone call, they put me in touch with a tow service they use and took special care of getting our car repaired. With my wife being six hours from home, they fixed our car quickly, professionally, and got her on her way in time to make an appointment she had. I would recommend the Auto Repair Center of Oxen Hill to anyone!
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