Advance Auto Parts in
Oxon Hill (MD)

Man every time I slide through this Advance Auto, Abel always got me right! He really know what he doing and never got an attitude always patient and cool with everybody. Dude stay smiling and actually tryna help, not just rush you out. If you ever need anything he the one that’s gonna make sure you straight before you leave Real good customer service fr.

I came in today and I do not have any knowledge about taking care of my car sad to say but Kester made everything easy peasy! He even taught me a couple things! I will be returning!

I had a fantastic experience working with Kester at this store location. From the moment I walked in, he was welcoming, knowledgeable, and genuinely helpful. He took the time to understand what I was looking for, explained my options clearly, and never made me feel pressured or rushed. I am appreciative for all his help.

The manager Louis helped me put windshield wippers on my VW, I tried to tip him but he said I can't accept it, I just want your business. This location has Top Tier customer service..

Jennifer helped me change my battery and put wiper blades on my car. She is helpful and knowledgeable. Great customer service from this location.

My man Kester up their did an absolutely amazing job, made sure I got what I needed and was very helpful throughout my whole visit.

Has friendly service found exactly what I needed bought it in left the store. I don't even think I was there more than a minute .

Lucero and Jennifer attempted to change my battery and broke my battery terminals instead of admitting it they were rude and convinced me I needed a new alternator or starter. Jennifer used a CROW BAR TO REMOVE MY BATTERY, Stephanie used a small sludge hammer to take off my adapter part of my battery cable. These employees were so unprofessional and uneducated. My battery was fine. After waiting 3 hours for a tow truck and buying a 269$ battery being refunded and having funds on hold a tow truck came to take my now dead car to a repair shop, he looked at my battery the screws were loose and battery not placed properly, the women attempted to jump my car no start, tow man adjusted my battery corrected the cable and guess what my car started ! Never go here !!!!!

Vito was very professional and extremely helpful. He made my shopping experience pleasant. Thank you sir!

I called in to try Get my breaks sorted, when the consultant answered the phone I greeted him politely and answered how he was and he proceeded to say “busy, can I help you?” I was so shocked and put off by this response, further to this he was not helpful at all and referred me to the website without even hearing me out completely, clearly you don’t need my business that bad so I’m gonna take it somewhere else.

I went to this store because my battery died. The young man who worked there told me that they were not allowed to remove the old batteries and replace them with the new ones but that he would take my old one out to test it as a "favor" to me. When he couldn't get the battery cables off, he pulled out a crowbar to try and remove it. I stopped him from using the crowbar and went home and got a male neighbor to go back with me. The neighbor went in, asked for the tools needed to remove the cables and within 5 minutes removed the cables and replaced the battery. The very next day my neighbor went back to the same shopping center and saw the guy who told me that he was doing it as a "favor" replace the battery in another persons car. Either you replace batteries or you don't but the policy should be posted so there's no question.

Store a mess. There were two cashiers. When the lady got through with a customer she went and started doing something else. I had one item and left it after standing in line so long.

I have no problems with someone not knowing the proper name or how things work or how parts work. This place has people at the counter that claim to know parts and what they do not. They will give you the wrong part in a heartbeat and argue that it’s the right one. They need to get back the employees they had in early 2019. The the new hire no good.

First time visiting this store and it’s the absolute worse customer service I’ve received from any retail store. I work for financial institution and deal with customers on daily basis so I know what good service is and what the expectation is when it comes to treating customers. The rep that assisted me was very defensive when I simply asked for an explanation/break down of the discount he was giving me and break down of the price of the remanufactured product I was about to purchase. Only reason why I asked for a break down was because the rep asked me to buy some engine oil to help his numbers and he would give me a discount. I agreed,but when I got the counter I didn’t really see a discount and was confused with the price of the product. He was upset that I asked for an explanation and didn’t see the discount. Rep became upset and defensive and said he didn’t know why I thought he was trying to “finesse” me. I responded and said that’s not it and that I was simply trying to understand pricing since I was under the impression it would be different. I ended up walking out of the store, I am not going to provide my business to store with that type of treatment. Simply didn’t like the reps attitude and if he wanted my help as he said for his numbers, he would have treated me differently. Not going to assume anything, but if he got really defensive then he really wasn’t giving me a discount. Absolute worst service, 1 star is doing this any justice - zero stars should be an option.

The hours online said the place stays open till 9pm Sunday and get there it’s closed. Every other one around on Sunday closed at 8. That’s why I chose the location that listed 9pm🙄😒

Very friendly and helpful staff. I had a return issue and they took care of it immediately. I'll definitely be a return customer.

Employees have no since of urgency for customer's inquries, CPU systems moving slow or not working. All employees seem mad that they have customer's asking questions about products in-store. This store is in dyer need of new service associates.

I had to go to 3 stores before I received a level of customer service that is commensurate with the Advance Autoparts name. Thank God for Omar! He is someone who truly embodies professionalism from a knowledge and customer service standpoint. Give Omar a raise as soon as possible. He more than deserves it! The other 2 locations within the same proximity will never get my business. I will only ever return to this store!

- nice selection of stuff - clean and organized layout - they normally have everything I'm looking for - staff is a bit slow and lazy it seems, if you ask for an item and they have to go find it they huff & puff about doing so - staff aren't that friendly and kind of have an attitude, the ladies have more of a attitude problem then they guys at this location.. if you can't act friendly even when you're having a bad day then DONT work in customer service - prices are good for most items especially if you have coupons - if the staff would be more friendly I'd give it a better rating, I'd recommend if you need something very quick but that's all.. I'll be going a bit farther out to a different one for better service next time

Had a fantastic experience at this location. Omar was absolutely wonderful and helped us along our trip. Thank you for everything! Friendly, warm, efficient, and clean location!

Wow. I was amazed how clean and organized everything was and how friendly everyone was too. I came into purchase $30 breaks and instead I upgraded to the premium and purchased $100 more stuff instead. Great store. Thank you Sharon.

Showed up at 9:01pm and was told they could not help me after I called and told them I was on the way. Manager said to be there at 9:02. A guy walks up to the door holding a watch in his hand and doing a motion at his throat and asks, "what do you want?" Umm, to buy a tool to fix my car! The man told my husband the computer shuts down...anyone who works retail knows a human pulls the drawers and shuts off the computer...Horrible customer service, won't be going to this location ever again. It would have taken 5 minutes to help my husband. Instead of getting a great review and repeat business, you lost this customer and instead get a bad review and made a disappointing impression. Your GM and DM should teach you the basics of CUSTOMER service. Merry Christmas!

This is the best store this side of Heaven!!! Omar and team are just nothing short of awesome. I find every excuse to shop here!

I didn't get the name of the awesome guy who helped me get my car running yesterday. I was on the way to the dealership anticipating a hefty bill, but stopped here instead after my tow truck driver got me started. The car died again in their parking lot and they helped troubleshoot and found out it was nothing but a loose screw! So happy :)

Omar is special, he is courteous, very polite, defiantly professional ,he,s an asset to this store and company Vince,is second to non in his service to the customers ,I always shop there even tho I live closer to another Advance,just the service is so good...keeps it up Gentlemen.

The shopping experience at Advance Auto is fantastic. Your manager, Omar, is very courteous and hospitable to the customers. He gets the job done!👍🏽

They took awhile to get to me but when they finally did I understood they take time to explain everything to you and it be very patient with you to make sure you understand what they're explaining Omar offered great customer service