What clients say about N&A Towing in Ellicott City (MD)
This tow yard is an absolute scam. I am not sure how they are still in business. We attempted to retrieve our contracted vehicle for two days, and left this company numerous voicemails. Upon arriving to pick up the vehicle, we knocked and called once again. No one answered. We saw the vehicle we were hired to transport, and as soon as we walked up to it, the owner(I'm assuming) of the yard ran out, and threatened us multiple times claiming he would "take it out" if we touched our car again. Finally, we were able to calm him down and ask what he wanted in order for us to take this car, and he demanded $4,000 to release the vehicle after only two days of storage. Beware!
Called them when my car was in an accident on the Turo app. Went through my third party insurance, but N&A still tried to charge me on the back end for towing and storage. They never answer the phone and they took weeks to release my car.
A very kind man named Fahad towed my Car to the dealership a few days ago. He came at 6:30 pm and Looked where my car was and said he would come back later because “the traffic is so bad and he would end up making it worse”. I trusted him on this and knew he Would come back. I didn’t have to stay with my car until he returned . Thank goodness! I would call N&A again and of course would ask for Fahad.
I requested towing service through my roadside assistance provider, and this company accepted the job but never showed up. I waited for hours with little to no communication, and the updates I received were either inaccurate or nonexistent. Eventually, I had to make other arrangements on my own.
Being stranded and unable to rely on a towing company during a roadside emergency is extremely frustrating. I would not recommend this service based on my experience.
Please be aware worst company ever! I requested towing services from Allstate roadside services. They sent two driver Fahad Ejaz to pick up the car from my home address to be delivered to my mechanic. The next morning I called to see when the car would be ready. I was told the car was never delivered. I immediately called the driver and he informed me that he dropped off the car to the address that was provided and that he would send a picture showing this. It took over 2 hours for me to receive the picture after I had to call the Allstate roadside services several times and the on the last call insisted on not getting off the phone until the picture was sent. Needless to say the car was not dropped off and the correct location and now knew the location where he took it to and what he said handed the keys to someone there. It took all day before a friend was able to locate the vehicle. Fahad lied I was told by a worker @ the location that the vehicle was dropped off in their parking lot with the keys inside. As of my writing I have not received a phone call from N& A apologize only a text stating a driver will be sent to find the call and they will contact Allstate to two to the address I had indicated because they will not be doing the towing from their driver’s location to the correct one. This company is a NIGHTMARE!’n
After getting into an accident I called my insurance and they dispatched N&A Towing. After an hour N&A Towing accepted the tow and told me 90 minutes. After 2 hours they told me 45 minutes. After those 45 minutes the stopped answering any of my calls and didn’t answer the dispatchers calls either. I’d avoid this company in case of emergencies or in general.
Will leave you stranded. Utilized their services through Urgent.ly around 730pm. Was given an initial arrival time of 830, was then pushed to 858pm. Tried to contact the driver numerous times (though the number provided, through Urgent.ly, and through an Urgent.ly agent) and never responded. I guess unless you're paying straight out of pocket, this company does not care to leave you stranded.
If you ever need to tow anything don't waist your time and money. These guys are definitely top shelf. Not only did they handle my old beater car like a brand new Lamborghini they stayed in contact with me and kept me posted on everything. Fortunately I found these guys. Most tow truck companies get into the vehicle with dirty hands and load it on a greasy dirty tow truck Not these guys. You'll see Thank you guys very much.
Fahad was wonderful to work with. He communicated really well and went above and beyond to get my car where it needed to be serviced, despite facing a challenge.
I needed to have my car towed to an independent mechanic. Mohammed immediately responded to the call from my insurance company. He was at my home within 15 minutes and made the transition a very smooth one. More importantly, he was polite, courteous, professional, and patient. He deserves a 5 star rating.
Bent my front bumper of my car. extremely angry and disappointed in this company. I will be calling to get my money for what he did. Horrible cae was taken to ensure my car was handled properly. Barely spoke to us didn't even acknowledge us either...
I really wish I had gotten the name of the gentleman who helped me today—he was truly an angel. My apartment had my broken-down car towed due to a misunderstanding, and while I understand how the mix-up happened, it quickly turned into a nightmare. The impound lot staff were incredibly rude, dismissive, and actually hung up on me multiple times when I asked simple, reasonable questions. My leasing office was no help at all. Thankfully, I called N&A Towing, and they were nothing short of amazing. They were patient, kind, and walked me through everything step by step. When I realized I didn’t have my card on me, they even gave me the cash to pay the impound fee. I was overwhelmed and stressed, and they truly went above and beyond. If you ever need a tow, I can’t recommend N&A Towing enough—they will absolutely take care of you.
DO NOT. Their driver lied and said the place my car was located closed. That was a LIE, the business stayed open expecting N&A to come, they did not pick up my car. Which caused my car to sit outside and be vulnerable.
Called several places to try and get a tow early Sunday morning before a snow storm, and this was the fourth place I tried. They picked up the phone immediately and were very attentive and clear about locations and a pickup time. Arrived exactly when they said they would. Very knowledgeable about mechanics in the area and was helpful and quick to deliver the car where I needed it to go. Offered to let me ride in the tow truck with my car (was not needed though). Professional and efficient. Would definitely recommend.
Outstanding service. I had a situation where my car broke down on I-95 today. They picked me up and gave me a lift to my destination. They even went further reccomend a local mechanic to look at my car.
This is a good company with good people. They really helped me when I was in a serious jam.
Mohammed came to my rescue immediately. The other towing company did a No Show/No Call/No Answer. He actually ask if he could tow me the next morning. NEVER USE AWAN TOWING! However, N&A Towing came to the rescue PROMPTLY. Mohammed was so pleasant and he made me feel very comfortable. I encourage EVERYONE TO USE N&A TOWING SERVICES. THEY WON’T LET YOU DOWN!!! I BELIEVE I FOUND THE BEST COMPANY IN THE DMV. QUICK, PROFICIENT and PLEASANT!!!
Requested tow Service from N&A Towing around 10pm 3/17/24. Fahad was able to come out within minutes when no other tow company in the area would come out to the area at that time. pickup of the car was efficient and he handled with care as my car sat very low to the ground and had just taken on fire damage. I highly recommend N&A towing for dependable and reputable service.
I requested a tow through my insurance company and within minutes had confirmation and updates from N&A Towing, then a phone call from Sam, the driver, when he was close. Sam showed up, was extremely professional, loaded up the car and headed out. The whole transaction happened in less than 2 hours. Would definitely use N&A Towing again. Thank you, Sam, for the awesome service!
I must submit my review on the diligent services rendered by Fahad on 05-14-24. Fahad provided towing services for my vehicle, and I must say that he is one of the best Tow Truck Driver‘s that I have ever encountered. He provided services with extreme care, diligence and precision. Let me reiterate that he provided exceptional and outstanding service.
I am truly grateful for his service, and his services will certainly be recommended.
We had to have our car towed to a local dealership. Your driver, Sam, was very helpful and extremely friendly! He called when he was a few minutes away (which helped us out a ton), and then again once he arrived. He offered to jump start the vehicle, but ultimately a tow was necessary. He had it loaded up quickly and efficiently and made a tough situation better. Thanks Sam!
I recently had to use the towing services of N&A towing and I was impressed! Not only were they quick to respond, but the driver was incredibly professional. They handled my car with care and got it to the destination safely. I highly recommend their services to anyone in need of towing assistance.
8450 Baltimore National Pike suite 160, Ellicott City, MDThrift store
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