Long Arms Towing in
Ellicott City (MD)

They were called via USAA roadside assistance and this was the fastest, easiest tow experience I've ever had.

I had an excellent experience with this tow company. From the moment I called, their response was fast, professional, and reassuring. The driver arrived on time, handled my vehicle with great care, and made sure everything was secured properly before transport. Their communication was clear, pricing was fair with no hidden fees, and the entire process was smooth and stress-free. It’s rare to find a towing company that combines professionalism, efficiency, and genuine customer care like this. If you’re looking for reliable and trustworthy towing service, I highly recommend them. I will definitely use their service again!

Very good company they available all the time, they go be there when you need them, they help you as much possible, and they make always sure you have everything you want from them, I really appreciate their services

I had an emergency with my vehicle and Riz as incredibly helpful. There was great communication, he picked me up when he said he would, and the price to tow my vehicle 30 miles for repairs was very fair. I hope I don't have any issues with my vehicle again, but if I do I will call him, and will recommend Long Arms to my family and friends

Great towing service I highly recommend it for anyone needs a car towing service

Very professional, was on time and friendly would recommend this company very happy with their service and felt safe during the process! Thank You LAT!!

He truly saved my day! My car broke down on the highway, and he arrived within 30 minutes to tow it. The service was fast, professional, and affordable, with clear pricing upfront. Highly reliable and efficient—definitely recommend!

The day after Christmas in less than pleasant weather, after contacting multiple tow service providers and being met with ridiculous quotes and limited response, this company helped me to tow my car from the scene of an accident to my residence. They communicated effectively provided warm customer service and more than reasonable pricing especially during the cold holiday season. I am much appreciative and would definitely recommend their service the driver went above and beyond to make sure that I was satisfied and that my vehicle was dropped off and parked properly. Dispatch was also very quick to respond. Should I ever be in need of these services in the area I would definitely call them immediately.

I never thought it would be this easy to work with them. We had a vehicle that needed to be picked up urgently within 2 hours, and they handled it as smoothly as possible — like it was nothing.

Great towing company. They were quick and efficient. Would recommend.

My car broke down an hour outside of Ellicott city at about 10pm and these guys arrived an hour FIFTEEN after I called them

Had my car picked up fast and delivered on time with the best prices around..

These guys are great! I had a situation with a large 5th wheel RV that got stuck falling off the edge of my driveway. He showed up right on time and kept his cool through a sketchy, nerve racking situation. He said right from the beginning that he'd never dealt with anything quite like this, but was willing to try. Within two hours the RV was safely in the driveway. He managed to pull this off without a single scratch on my trailer. I couldn't recommend them more!

Long Arms Towing, They were fast, Efficient and professional, I Highly recommend them GREAT SERVICE!

Very good service reveived from this company, they are prefessional. Always on time the price is affordable and customer service is amazing

Very nice customer service, very timely and treated my car with care. I would recommend for service

Very good service reveived from this company, they are prefessional. Always on time. Do yourself a favor and use this company

Long Arms Towing did an amazing job with helping me get my truck out of a garage. The owner was punctual, nice and patient. He made a hectic situation a smooth process for me. I am forever grateful for this company. I highly recommend!

I’ve used their services multiple times now. They are very professional and were very helpful and patient. They arrived at the given eta which was very appreciated. Price was also reasonable and would definitely continue to use their services. 10/10 recommend.

The best towing company in the country, one of the most friendliest people and they provide a very good service

Our car broke down on 695, he was there in 5 minutes on a Thursday at 8pm. He had his mechanic park behind us for safety purposes. They couldn't fix it on the spot, but drove us to a near by reputable hotel. The next day they kept us informed on the status of the vehicle and stored it until we got back from vacation.

Rentals Unlimited here. Just want to give a shout out to Long Arms Towing for taking care of one of our rental customers that had rented a trailer. A tire blew out on 70 at the end of the day on 6/26/24, we did not have a service tech to send. Dar with Long Arms was able to help him out and from what it sounds like, go above and beyond. We appreciate you Dar and the crew from Long Arms Towing. Thanks so much!

I am forever thankful for Dar. My husband was stranded on 70 for 5 hours with a tire blowout on a trailer. We called no less than 15 companies to try and get him off the highway. Although Dar did not have a tire for the trailer, he showed up at the location to make sure my husband was SAFE during a severe thunderstorm. While there he called many of his contacts and found someone with a tire and a reasonable fee for assistance. In a world where customer service is lacking, this man SHOWED UP. Thank you for your kindness and generosity.

This towing company is very unprofessional. DARR LLC is the legal name their business is registered under, so that’s the name that appeared when my insurance company connected me to them. My insurance company provided a link for me to track Long Arms Towing’s ETA. I was at work and unable to sit by my car, but I followed the tracking link diligently to ensure I left plenty of time to be at my car by the time the tow truck arrived. The employee called me at 11:40am to confirm the job, and to confirm that someone would be present at the car. I said “yes,” and asked for an approximate ETA. The employee stated it would be “about another hour to an hour and a half.” This was consistent with the tracking link I was following. I checked this link roughly every 10 minutes, and watched the time drop incrementally. When I checked the link at 12:12pm, it stated the driver would be another 35-65 minutes. When I checked 8 minutes later at 12:20pm, it stated the driver had arrived. Moments later, the driver called to let me know he was at my car. I explained that just a few minutes earlier, the link had said he was at least 35 minutes away (I was only a 10 minute drive up the road), and more, at 11:40am, he had told me he’d arrive in 60-90 minutes, but it had only been 40 minutes. If he had simply explained his previous jobs went more quickly than expected, he wasn’t sure why the tracking link didn’t properly update, and he unfortunately couldn’t wait for me to arrive, this would have been a non-issue. It wasn’t a big deal to call my insurance company and place a new call for towing assistance. My massive issue with this company is that instead of any acknowledgement that the company was not clear regarding their ETA, the employee immediately replied with a rude, impatient, condescending tone and denied having told me at 11:40am that he would be “another hour to an hour and a half.” He additionally did not acknowledge that the tracking link’s ETA was not properly updated. He ultimately raised his voice and cut off the conversation by dismissively stating that he was moving onto his next job and I could call my insurance company for alternate towing assistance. I want to stress that mistakes and miscommunications happen, and if he had simply been polite, acknowledged the misunderstanding, and explained that he wasn’t able to wait and I’d need to make a new request for roadside assistance, there would have been no problem. The unprofessionalism has nothing to do with him arriving only 40 minutes after I was given an ETA of 60-90 minutes. The unprofessionalism has everything to do with his immediate rude and dismissive response in which he flat out lied and denied that he gave me that ETA. I would not trust this company to behave in an honest, ethical manner.

My EV needed a tow on April 5th and I really appreciated Mr. Dar, the dispatcher understanding the assignment. He was professional, polite and knowledgeable of what was required for me to be a satisfied customer. I highly recommend this tow service to all those who appreciate business services that do not add to the aggravation of your vehicle needing a tow.

So unprofessional. I don't know what type of business they're running. I waited about 3 hours after their estimated wait time for the tow truck driver to arrive. He finally arrived and says verbatim "Look I'm the guy for the job, but I am so tired and they didn't tell me this job was going to be this difficult. I don't think I'll be able to tow your car...I've had a long day, and it's going to take me 2 hours" My brain filled with a bunch of question marks because just how???? I am as empathic as they come but there was no way he was leaving w/o towing my car. My s/o handled it and politely asked if he could really do us a favor and he decided to tow. It only took 20 minutes and he only had to take my car a mile from my house. I called the company to express my questions/ concerns... the manager was very rude and immediately caught an attitude (it starts with management, remember that people.) Once I addressed his attitude, he straight hung up on me. So if you file a claim through your insurance please make sure that the towing is not through this company. Having a bad day is not an excuse to treat others with disrespect.

The first time my sons rear differential broke on his Chevy truck I was put in contact with Darr at Long Arms Towing, he showed up fast (major plus), he was friendly, professional and very affordable. A month later, my sons front left tie rod broke and I searched for Darr’s number to use him again. I was so glad I could find his contact in my call history. I’ve used many towing companies before and I’ve never received service this great before. I will be recommending him to all of my friends and family. Thank you Darr for taking such great care of us both times we were in need! Contact Darr for your towing services, you will not regret it.