Quality Auto Salvage LLC in
Ellicott City (MD)

DO NOT DO BUSINESS WITH THIS COMPANY. It is nothing but a headache and a colossal waste of time

I haven’t received my radio I pay over 1000 for and they keep hanging the phone up on me smh

Scam. After they charged me, they sent a bunch of terrible-quality pics for me to "confirm" it was the correct part before shipping. Despite the awful quality, I could make out that it was not the correct part. I asked for a refund and they ghosted me. I reverse image searched what they had claimed was the exact part they were going to send me. Found the exact same pic in an unrelated listing where someone was selling the whole car.

ANOTHER DISSATISFIED CUSTOMER...Quality assured me it was the RIGHT PART for my CADILLAC SRX...when my Cadillac Dealer went to install...IT WAS THE WRONG PART ( which was guaranteed by Quality) ..placing it in "DISPUTE" with my credit card company provided me a safety net for my dollars...HOWEVER, QUALITY WOULD NOT PROVIDE ME WITH A " RETURN AUTHORIZATION & PRE PAID UPS" as they wanted the ITEM RETURNED thus I am out $ 138.00.... with a BIG MISTAKE ..ON A GUARATEED PART by QUALITY....Read reviews before dealing with QUALITY...

Bought a transmission on July 11th that was damaged when delivered. Have been fighting with the company ever since to either replace that part that was under warranty or to give my money back. Do not purchase anything from them.

I would just to start by saying DO NOT DO ANY BUSINESS with this company whatsoever they are in fact a SCAM company. They go by the name Quality Used Parts. I ordered an alternator for my 2000 Cadillac DeVille the whole process of ordering the part just did not even seem right to me but I rolled the dice because I needed to save some money didn't do my proper research prior to contacting this company which is my fault I'll admit that however upon ordering this part and speaking with he said his name was Kevin when he answered the phone for the company he did not even identify the company that he was with so that initially threw me off but again I rolled the dice so I eventually got the part after some back and forth with them and the part that I received was the wrong part it was an alternator but not for my vehicle so I contacted the company on November the 7th and told them that I wanted to initiate the refund process because I would be sending the part back and I did not want them to send me any other parts it is now November 17th and I still have not received the information needed to initiate the refund process emailing back and forth with some guy who's lying to me and finally deciding to call them today and speaking with somebody who was clearly lying to me just had me wanting to make sure that I wrote this review PLEASE PLEASE I BEG OF YOU DO NOT DO ANY BUSINESS with this company you will be wasting your money.

DO NOT ORDER FROM THIS COMPANY! Ordered a tranny Oct. 13th 2025. They charged my account 800$ which is 400$ twice. They said I would receive it within 5-7 business days. Today it's Nov.4th and still have not received my part the charged me twice for. I have called, emailed, sent text, still nothing. NOTHING. HORRIBLE COMPANY. PAYPAL contacted them and they offered 300$ back. Which still i have no tranny. How are they still in business? I want to go out of my way to stop them from doing this shifty type of thievery to other people. Don't do it, they will rip you off. Seriously the worst.

THERE'S NO AUTO SALVAGE YARD THEY DEALING PARTS OVER THE PHONE FROM EBAY AND THE YARD SALVAGE NETWORK AND JACKING THE PRICE UP. I WENT TO THE ADDRESS TO PICKUP A PART AND IT WAS A HOUSE.

This company is scamming people and getting away with it i paid 1850 for a transmission and never got it and have mot received a refund i will contact law enforcement

Wish I could give “ZERO STARS” the absolute worse company to deal with. The customer service is ok until it’s time to discuss shipping of your item then everyone goes “GHOST”…please stay away from them!!!!

Be very aware of this company! I was looking for a master cylinder and reservoir for my truck. Been told they have it and can send it right away. Requested a Zelle payment of $996.00. Never got the part and never got a refund. They hang the phone on you and block your number. Scam!

I order some headlights from Elite. This the worst thing i ever did in my life. They sent the headlights broken. I try to get my money back , they said we will send you another headlight .They did , but didn't match . This have been since June 6th 2025 . Never send them the money first. As of today I am still waiting for those headlights. I asked for an address to send the headlights back to them (Nothing) . I asked for a refund ( nothing) . I returned the one the did match , cost me another One Hundred dollars. I learn my lesson. DON'T ORDER NOTHING FROM THIS COMPANY

This deplorable business sent me a bad transfer case. After being told about it, they sent another. Mechanics checked it when delivered and refused it. I asked for my 585.00 dollars be credited back to my credit card. I've been trying for 5 months to get refunded. All I received is constant delays, double talk, and excuses. I can't get return calls, and still no refund, DO NOT buy from these BS artists ,they have no morals and will rip you off. Ed Talbott

I purchased an engine from this business last year and it has been nothing but a nightmare. From the moment it was installed, the engine had serious issues—constant ticking, smoking, and overall poor performance. Despite paying a *hefty price*, I ended up spending even more just trying to get it working properly. Jordan, who sold me the engine, promised I would be reimbursed for the repairs due to the engine being faulty from the start. That promise was never fulfilled. I've reached out mutiple time with calls, texts, everything but I've received zero response. At this point, it feels like a complete scam. They took my money, sold me a defective product, and then ghosted me when I asked for accountability. This level of dishonesty and disregard for customers is **completely unacceptable**. I strongly caution anyone considering doing business with them.

Horrible horrible experience with this company. They over promise and under delivery in every way possible. I had to file two disputes with my credit card company because I had cancelled my order and they charged me twice.

We still don't have a resolution on the 40k mile engine you claimed to send that was actually 148k miles. I wouldn't have paid what I did for something THAT used. I could have picked up a local one like that for $700....not good, right? I hope to have some answer from Hannah today or you'll have to pickup the one sent up after I cancel the transaction with AMEX. Please advise

Very helpful and kind people to answer all your questions. They made sure I got the right part the first time. And it works great. Thanks a bunch I am very happy with the purchase. And oh boy. They will follow up each step faithfully. Best customer service ever.

I had a very positive experience with Quality Auto Salvage. They found the right part I was looking for and they kept me informed of the shipping information. They sent be copies of the invoice and were very professional to deal with. I highly recommend the company for follow up and delivery of goods.

DO NOT and I repeat DO NOT order from these people. They are liars about their products told me I was getting a motor with 39,000 miles on it and received one with over 200,000 on it. Requested a refund and they wanted to send me another one, I told them I didn’t trust their services because they had already sent me the wrong motor and they suggested I just put the motor in and be out the $600 I paid to have it put in when it blew up. Not only did it take 2 weeks for them to send me the motor when they told me it would take a week, now it’s been 2 weeks since I requested a refund their keeping over half of my money and I still have yet to receive the refund. These people are down right no good for business and need to be shut down!!! DISGUSTING!

I purchased a speedometer head for a 1990 Volkswagen cabriolet I called spoke with Hannah she sent me pictures negotiated on the price it took about four days to get my tracking number. The part came in correct undamaged. nobody else in the country even had one so I was glad to get it. Hannah and Conrad were great thanks for your help.

The part that came to me was defective. Miss studs on a $1295 engine 77k mile. I want my money back they will give you the run around. I’m planning to sue. The worst costumer service by far do not recommend buying from them. They leave their products outside to rust.

If I could give them no stars that's exactly what I would do. I ordered a transmission from this place and for more than a week consistently got the runaround. They told me they were shipping it and that they would email me the tracking number, which they didn't. I called and texted repeatedly for days to find out when the transmission would be shipped out. Finally someone contacted me and said the truck the transmission was on got into an accident *wink* and the transmission was damaged so they would have to send me a different transmission for an extra $300. I explained to them how I was not paying an additional $300 inasmuch as I did not have anything to do with the transmission being destroyed in an alleged accident. They told me they understood and they would contact me the next day about shipping out a replacement transmission. When they did contact me the next day I was told they had "good news" and they would only be charging me an extra $150 for the replacement transmission. Again I explained how that was not going to work for me and I was not going to pay any extra money. They said they would contact me the next morning to tell me how it could be resolved. I contacted them because I didn't feel like waiting around all day for them to maybe or maybe not call me and I was told they were out money too because of the truck being in an accident and a lot of parts getting damaged, like I'm fool enough to believe their carrier doesn't have insurance that would cover any sort of accident like that and compensate them for their loss. Again, that's still not my problem. I paid in full for the transmission the day that I ordered it. I explained to them at the onset time was of the essence because the person putting the transmission in the car was going to be going out of town for a month and I needed to have it as soon as possible. Finally they gave up and offered me a refund. When I asked them to put the refund through immediately they kept saying it would be an hour or two. As bad as they screwed up and they couldn't even offer to refund my money immediately? Absolutely unacceptable. All of it was unacceptable. I truly believe they never had a transmission for me in the first place, in spite of telling me they had three, and when they found one they used the opportunity to jack up the price but I wasn't going for it. Absolutely garbage company. I wish I would have read the Google reviews first because I see I'm not alone in this situation and this is the way that they treat customers consistently.

The engine was a very good price based on other research and it included all the connectors so I was easy to install. The staff was accommodating when I had to change shipping a couple times. I will call them again when I need other parts. *****Change in star rating***** So I called them for more parts and they assured me that they had them. So far after about 5 months they have delivered 4 of 9 parts. They claim that some were lost in shipment to me. They have refunded me $150 out of the $1345 that I paid them. That does not even cover the pallet charge for the pallet I did not receive. No more calling QAS when I need parts. I may call them ANOTHER 50 times to try to get this last matter resolved.

Shipped tailgate without back up camera that I paid for and said it was in mint condition when it came with scratches and dents and the plastic piece on top was all broken and they refused to refund me any money or return the tailgate. Don’t ever buy from this company.

Very easy and helpful to work with. My husband got the part he ordered in a limited amount of time and it was in good shap!

They are were very Knowledgeable and helpful and sent me a nice looking Seatbelt and Retractor for my 2016 Honda Civic - Thanks -Nash, Frank and Hanna

Ordered this part 8/30/22. Was initially quoted a price of $375.00 by BRANDON but when we decided to actually order the part, the price jumped to $400.00. Had to wait over a month to get the part. Upon closer inspection, THE ENTIRE PART WAS NOT SENT!! Have called and spoken with FRANK, CHRIS & PATRICK to no avail. Your phone number is programmed into their “business” so they automatically send you to voicemail. If I call from a different number, miraculously they pickup and just send you back to voicemail. They give you nothing but the run around when THEY ARE TOTALLY AT FAULT. I paid good money for an ENTIRE part and they sent a partial piece of junk. Don’t be fooled by their empty promises. DON’T DO BUSINESS WITH THESE CROOKS—they don’t deliver as promised and their ads are misleading!!