What clients say about D&J Auto Enterprises/New Bill's Auto Body in Thurmont (MD)
I had body work done on my vehicle and they did a great job. My car looks like new and acts like new too. The people were great to interact with and were true to the time frame. I will always use the business for my mechanical and autobody needs. They are all great.
Had some front end damage on my car that I was going through insurance to repair and tried this place. They kept me updated the whole time which was nice but, they told me my car was done so I came to pick it up and when I got there the car was filthy because he hadn't gotten a chance to wash it. No big deal. Then from about 10 feet away I see that there were gaps that were completely uneven and I said something to him about it, to which he said that its probably due to the aftermarket parts. This is a 2024 with 30k miles on it. Im not ok with aftermarket parts. Then he lied to me and said Allstate made him get the cheaper of the parts. Then he told me that he couldn't get the windshield repaired because I need to call allstate and have safe glass come do it. Which would have been good to know the whole time he had it so I could have them do it there. When I get in the car, the rear view mirror, that was damaged in the accident, was never repaired because he said there was nothing wrong with it. On my way home it fell off the mount. When I was talking to a new body shop to fix it correctly, we found much more damage. I just got my car back from the new place and its like when I first bought it. They did a full detail and fixed everything with OEM parts like it should've been done from the beginning. I preform wreck jobs on motorcycles and was appalled at the lack of attention and laziness of the job they did. Its not hard work
I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer’s best interests in mind!
The insurance company made us take our car to another body shop in the area. Two days after we dropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services!
I recently went to them for a quick body touch up after an accident and they did an amazing job. Went in took some pictures got my estimate following week dropped off my car. While I was waiting they texted me updates on how the car was doing and sent progress pictures and 4 days later I got a text and call letting me know it was ready for pick up. All and all amazing job and above & beyond customer service!
Place is down home and eager to please. Great quality and fast work.
Small story my insurance company tells me I need to go to a big corporation shop in Frederick. It sounds like an order and I tell them I want to go here. I get pushback and I stand my ground. If we all get pushed to corporation places choices will diminish and service will decline these corporations are getting unfair advantage over locally owned shops. Stand up for your neighborhood and no your rights.
I had damage my driver side door got an estimate of $400. To replace the door (from a junk car) from another shop. Went there for a 2nd estimate the guy comes out starts looking at it ask me if I want to try pound it out ( it curled and the wouldn’t close tight) I said yes he brings out some hammers and other tools pounds it door close tightly now. I asked him how much he said what’s it worth I said the moon would take $20 bucks and he did so I differently come back if I ever need body work done again!
I highly recommend calling Bill’s auto body. My car broke down early on a Saturday morning and they were the only business to call me back for a Tow. While most places were closed, they decided they could help me out on their day off and get me back on the road. I’m super grateful for their help and their prices are more that fair and honest.
They might not tow motorcycles, but their referral did and got me home safely after a breakdown on my morning commute! Thank you for referring me to Vinny's Towing and Recovery!
We have used D&J / New Bills many times over the years for vehicle collision repairs, towing and miscellaneous auto repairs. Always excellent work, reasonable prices and a professional staff. Recently we had them work on a vehicle that had not run for years. We had been told by friends to junk it because it would never run again. D&J got it running great again and even cleaned the vehicle. Awesome job. Thank you so much D& J Auto!!! Recommend highly for all auto services!
Went for an estimate for getting my car totally repainted.
Detailed up front pricing.
The entire process was explained to me. I left without any questions needing to be answered.
I went there because I have dealt with them in the past and found them to be extremely honest.
I had an older minivan that had some rust and needed to be repainted.
At the time of that estimate, it was pointed out to me that my van had even more rust than I had known about.
Not a classic or collectable van in any way, shape or form.
The gentleman who did the estimating suggested that I should not have the paint and repair work done.
He explained that it was cost more to fix it than the van was worth. As it would probably keep on rusting in the future even after repair work was done .
He told me that if it was his vehicle that he wouldn't worry about repairing it.
He said that he would just drive it as is and put money towards a new car.
It's that honesty that made me go back.
He could have just talked me into having the work done and taken my money.
I visited another body shop that gave me no such advice and was more than willing to take my cash.
They are vary friendly and they gave my 2 year old son somthing to color with while we where there thank you guys and ill be coming back if i need anything done with my cars
Fantastic job on the repair of my vehicle. Kept me informed through every step. And they detailed it so that when I got it back, it looked like a new car!!!
Let me say I'm not a good one for keeping my car clean I put it off especially vacuuming. When I picked my car up not only was the repair and workmanship 100% but they went above and beyond by cleaning my car out really good and vacuuming. I highly recommend this shop great work and they keep u informed. I've used this place few times never disappointed. I hope I dont need it again but I know if i do i will be taking it back there for sure.
Great friendly service and workmanship, and when I picked up my 6-year-old Prius, it was cleaner on the outside AND the inside than the day I bought it! I think they even cleaned the steering wheel!
The quality of work that was performed on my Jeep was far from superior. They had removed several body parts mechanical parts from my Jeep in order to perform the repair that was needed. When I got the vehicle back I had heard a clunking noise coming from the area they were working in. Upon investigation I found several things that were not installed back on the vehicle correctly. Also found that they cut off all the plastic rivets that hold on my fender flare and inner fender well and never bothered to replace them. They just reinstalled the body pieces without all the hardware so they are just flopping around. They also left my rear mud flap dangling by one screw. Then to top it off the clunking noise I heard was that they left the bolt holding the rear control arm on loose. All the service writer Doug could say was that they had a different person put the Jeep back together. This is no excuse. Anyone with any mechanical abilities could determine what is correct or not. Avoid this Body shop at all costs. There is apparently no quality control going on here.
I have taken 2 vehicles here. The first was a Mustang in which i got back with a poor poor buffing job where i see white marks in my black paint. The owner told me to bring it back and he would fix. GREAT except why was it not done right the first time ? The 2nd vehicle i took was a VW Jetta for rear bumper damage. When i got it back someone had stuffed my books into the rear passenger seat pocket of my leather seats stretching the pocket beyond repair. WHY WOULD ANYONE DO THAT WHEN FIXING DAMAGE TO THE EXTERIOR OF THE VEHICLE ??? A few days later i realized my bumper was separating from the trim seal so once again NOT FIXED CORRECTLY. I called and Doug was glad to fix it for me but never got "sorry for the inconvenience". What ever happened to doing it right the first time. He told me it would take an hour. Well, it took 1/2 day. When i got my vehicle back it every button on my seat was moved and it looked as if someone dragged there feet getting in my car and dragged them getting out. Very very disappointed. Why would you move a customers seat for your comfort when pulling it in and out of your garage ONE TIME ?? And why wouldn't you take 5 minutes and wipe up your mess in the vehicle ESPECIALLY when the job was not done right the 1st time. I can see where they are look for quantity. NOT QUALITY. I would NOT recommend taking your car here.
Let me start by saying this is my third visit to this location and the first two times they were great. This time I had a hood fixed and when I arrived I noticed the one side was not lined up like the other. I asked to have the hood adjusted and a small argument ensued. I was told that if I wanted to adjust the hood, they would take no responsibility and it would make it worse not make it better. When I told him that I myself had experience in auto repair, then he started to insult me and say that I obviously "knew everything, and he felt sorry for the people I live with." What a truly unprofessional person and man. I can promise you, they will never see another one of my vehicles at their facility. And by the way, when I got home, I actually tightened the bolts and that made the adjustment. Took all of five minutes. Great way to go about your business by choosing to insult customers rather than deal with them professionally.
Opted to stay local following a collision down the road and it was a decision I don't regret! They never missed a call, were quick to update me on any changes and were overall a very accommodating group. They were very gracious and communicative with my insurance company (whom they did not have a contract with), which really made things go smoothly. 5/5!
They do outstanding work for a cheap price! Employees are willing to go the extra mile to please their customers. Would recommend to any friends or family who need car work!
This is the second time I've had my car repaired by Bill's Auto Body. The service is fast, efficient, and very well done. My car looks brand new. Not only did they do an amazing job on the repairs, but they also detailed the card inside and out before I picked it up. I highly recommend them!
They were the only towing company able to help us out in the middle of the night (1am) after an accident. The driver was incredibly polite and professional. Prices are fair and typically covered by insurance anyway.
Went in for a $75.00 wheel alignment, I was quoted $400.00 and told I needed to replace numerous parts that were "bad". The parts they listed had been replaced within the past 3 weeks to 6 months. Had other similar experiences there and will not go there again..
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