Today it was my first time at this store. I’m an Army Veteran and just had surgery stitches removed on my left thumb and struggle to feel what I touch due to injuries during my military service. I had my windshield replaced next door- but wanted a cheaper option for the time being to have different windshield wipers. The gentleman at the front helped me to choose the best windshield wipers for my current needs and it as raining when I bought them. After waiting for a while he helped to change them for me- not that it as required- but I highly appreciate the superior customer service! As a former mechanic in the Army- I pride myself always to care about small details- so he did today!
After I left. It began to rain about 20 minutes later pretty heavily. Today, for what he’s done, taking out the time to go outside in the rain to place the wipers on my vehicle - he did more than that- he saved a life today and many others during this heavy rain by going above and beyond- he saved a grandmother and a former soldier from harm’s way to drive off! That is my hero of the day! I drove and prayed and thanked God that when the wipers were swinging and streaking the rain away- that this person has contributed to safety and to NAPA as a great team player and set up he standard and example of excellence in customer service! Thank you!
Staff was very helpful and knowledgeable. They had what I needed. I needed to borrow a tool that they didn't have loose so they removed a new one from the packaging for me to use.
Buy your parts online. The store prices don't even match the online "in store retail" prices. And the people used to be knowledgeable. Now go in and ask and they will Google for the answer instead of pulling out a catalog. Used to be my favorite knowledgeable parts place. They have stooped to the level of the other consum
er parts houses. And that isn't a compliment.
very good customer service, they had my water pump in stock for my super duty, the guy even took the time to give me advice on taking the old one off. I would buy here again.
141 Central Square Dr, Prince Frederick, MDTruck accessories store
514 Solomons Island Rd N, Prince Frederick, MDTrailer supply store
Website
