What clients say about Ricky's Towing & Recovery LLC in Riderwood (MD)
This just happened (3/7/2026)! My friend and I were on the side of 270 (high traffic, not great weather, not very safe) and our quote from roadside assistance was saying they’d be there within an hour. Being the gritty millennials we are, we decided to try our hand at changing the tire ourselves. We were midway through when a member of the Ricky’s team pulled over and asked if we needed help. Within minutes, he quickly corrected our minor errors and got us back on the road (an hour ahead of schedule!) he wasn’t the tow truck assigned to help, but he was the one to stop and help us and be on his way before we were able to get his name! But thank you, Ricky’s, for employing drivers who will stop to help (even though we weren’t their call.) 10/10 service!
Let me start off by saying that if you need to get towed, call anyone else BUT THEM. They are extremely unprofessional, predatory and hostile people. They towed my vehicle unlawfully, would not acknowledge that they don’t know city ordinance laws and when presented with the information, basically laughed in my face saying that since I have all the proof, I should file a claim against them. Which I will be doing. Such bad business practices and such bad personalities all around. What they say is true, miserable people love to make others miserable.
🚨 Terrible experience! I am extremely dissatisfied with the customer service I received from this company.
First, the representative I spoke with failed to answer my questions, hung up the phone without providing necessary information, and claimed to be a manager, which was unacceptable.
Second, I was left waiting for a tow truck driver for over half an hour in a dark alley lot at 3 am, in 29-degree freezing weather. This experience was not only frustrating but also posed a safety risk.
Indeed, please be sure to inspect your vehicle before leaving the facility you might be surprised later when you find damage. Not worth it 🙅♂️
I get it I got my car towed. I paid. But the driver was very aggressive and threatened to call the police on me. And falsely accused me of drinking and driving when I wasn’t the owner of the vehicle or driving. Very upset. The number customer service representative. Is very nasty. He blocks your number. They make you wait a long time to get your car out. It’s so unprofessional. Very disappointing.
Terrible. I called the number the guy said that his driver was on a coffee break. They claim to have 24/7 services its a total lie. Made me wait 45 min in 25 degree weather. Dark alley lot. Very dangerous.Definitely reporting to the county. Just like airpark towing these charlatans will have to answer for their actions. Their driver threatened me. I will definitely see them at court. All on video and calls recorded.
Predatory towers. Sit and wait for cars to pick up.
Went to CVS on Rockville Pike by North Bethesda Metro Station to pick up an order, 1 pack of Prilosec. Come out less than 5 minutes later, and my car is gone.Called them, they told me they wouldn't bring it back. I had to go to the lot, and pay $170.
Great experience with Ricky’s Towing! Sebastian was the one who helped me out, and I can’t say enough good things about him. He was super professional, kept great communication throughout the whole process, and made everything smooth and stress-free. It’s clear he takes pride in his work — from the moment he arrived to when the job was done, it was just quality service all around. If you’re in need of a tow and want someone reliable, ask for Sebastian
This company is disappointing. I called the tow company to give them a heads up that I’ll be moving things out my apartment during tow hours and to not tow my rental. The guy that answered said “it doesn’t work like that. You need to park in an appropriate space.” I said, “ the guest spots are on the other side of the property and like I said I’m moving things out. Can you call the driver and let them know that I won’t be staying, but I don’t want to be towed while I’m inside grabbing boxes.” He said “I have 3 drivers so I don’t know who will be coming or when. So good luck and be careful to not get towed.” Umm?? Ok??
Like I wasn’t being rude, I really just didn’t want to get towed while I’m running inside to get more stuff and that wasn’t a response I was expecting considering that I still live at the property. If it’s just 3 drivers, I don’t see why a quick call for an ETA so I know how much time I have to move without worry would be. SMH. Just disappointing.
This is hands down the most unprofessional, disrespectful, and infuriating company I’ve ever dealt with. The dispatcher was not only rude — she was nasty, hung up on me several times, and treated the entire situation like it was an inconvenience to her. I was left waiting outside alone in a dark alley because of their mistake, with no help, no updates, and no accountability.
And here’s the worst part: They towed the wrong car. My apartment complex even called to inform them directly of the error, and they still didn’t care. No apology. No urgency. Just attitude and complete disregard for the stress and danger they caused. It honestly felt like a scam operation — shady, careless, and cruel.
If you’re considering using this company — DON’T. You’ll regret it. They don’t deserve your money, your time, or your trust.
16101 Frederick Rd, Derwood, MDRecycling center
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