My husband was rear ended and went through our insurance to get damage fixed but chose to go to our place of choice not one of the GEICO partnership locations. It was our first experience with Perry Hall Auto Body shop but we were very happy with the repair work and customer service. Think they even washed our car for us when it was done. Insurance paid for damage but pricing seemed fair. Car was ready when they said and was very convenient to where we live. Would use them again if needed.
Did horrible paint work on my truck to the point that insurance had to put it in a different shop because perry hall didnt fix it after having it 3 separate times for over 3 months! Even worse they left a dent on the passenger door and wont give their insurance information to get it fixed...
Scammers….DO NOT go here for an inspection. We got an inspection paid $89 failed and we were told that the re-inspection would be free within 1,000 miles or 30 days. Asked them for a price to fix car to pass inspection and was told $3,000. When I asked for a breakdown or quote I was told I could only get one if they were doing the work. I opted to go elsewhere and paid half! Brought the car back for re-inspection within the 30 days and 1,000 miles and was told the cost was $59.00 because it had to go on a lift. Straight money grab, will never refer or do business with this place.
Car took 26 days to "repair." It was returned in worse condition than when I left it. Communication was almost non-existent - unless I called. By far the worst experience I've had with an automotive center.
Got my truck fixed last week. Can't believe how great it looks. Good to see local businesses doing great work. Good to see not a corporation take over in town.
Great place. Work came out amazing. Only had my car half the time other shops said it would take. Will tell all my friend and family should they need a shop.
Great experience here! From the customer service to the repair work, all around a great experience! I had both internal and body work done here and both met my particular expectations. While one part took a little long to come in, the shop was great about keeping me updated. Thanks!
The process was so quick and easy they got me in right away and my car was finished a week before expected, which was not expected at all but was definitely a plus. I was kept informed the whole time through text. Staff was very friendly helped me move car seats out of rental and into my vehicle and dropped the rental off for me. Making everything super easy.
I give this auto body shop a 5 star because I was kept updated about my car from the time it reached the shop until the time it was ready for pickup. The personnel was very pleasant and the atmosphere was refreshing walking into a body shop. My car was completely done within 7 days. I would recommend this shop to anyone of my family and friends!
I see that others have had a great experience with this company. Maybe I am just dealing with an employee that most do not have to deal with. I stopped and had someone look at my car damage for an estimate for my insurance company. This place was actually referred to me by them as their recommended repair shop.
I was told that I would receive an estimate the next day. That day came and passed. Called a couple of days later only to have no one answer the phone. So I called back the next week and was told that I would have it the next day. Still waiting three days later. Am I supposed to assume that this shop will be more reliable with my car repair? I won't chance it.
THANKFUL!!!! After making a mistake at the gas station and slamming my open car door into a cement block I slunk over to PHAB to have them take a look at the damage. I told them I didn't care how it looked, I just needed my door to shut. Joel spent 5 minutes outside, handed me my keys, and said "Okay you're good." I asked what I owed and he said, "Don't worry about it." 😭🙌🏼They have just earned ALL our future body shop needs. Which hopefully are zero but with my track record, we'll be back.
This company is Top-notch! While the parts took forever to come in (which is not their fault at all) they kept me in the loop about the realistic timeline for my repairs. Their staff is kind and extremely helpful. Super responsive, and kept me updated along the whole repair process. The actual repairs made my car look new. Couldn’t be happier&would recommend them to everyone!
Went in to this shop on a whim to see if my door could be saved versus paying for another to be installed. The service and professionalism I received was awesome. The guy at the desk I can’t remember his name was very helpful I explained to him my situation and he said he would ask the tech what he could do because it seemed like an easy fix. I literally walked to Starbucks got a coffee and came back and he had my door to open and shut perfectly and saved me a new door. Thank you Don you are awesome and thanks to the staff.
Will definitely go back!
I took my car in to fix some damage to the roof and roof rack. The shop fixed the major damage well and when we went to pick the car up we noticed that some of the more superficial damage had not been fixed, due mainly to miscommunication on what all I wanted done. Sean and Joe worked with me to find a day I could bring my car in to get the rest done and were able to transport me from the shop after dropping my car off and to the shop to pick the car up. The staff was very courteous and friendly and our concerns were addressed quickly and efficiently. It's a great shop!
Initially it was an overall good experience as I left the body shop. Front desk was courteous and service was above and beyond.
The downside was when my dealer themselves showing me that they did a very faulty repair with my car and I only found out when it went through inspection with the dealer themselves. They only repaired my car to get it running. The repair basically did not pass quality inspection
Now I have to pay $1038 out of pocket to fix their mistake. Selective services are good but just please be aware that for as long as you don't see it in your eyes they won't fix it the correct way
PHOTOS shown:
-photo where socket was leaking oil the whole time when it shouldnt be the case
-battery vent tube that was just dangling and pinched by the fender liner
Absolutely phenomenal service! I found a baseball that was hit through my panoramic sunroof and glass was shattered everywhere. They came out and towed my car for me the same day I called. Super quick turnaround time and my car looks amazing! The staff are professional, polite, helpful, and amazing! Thank you!!
My vehicle looks great, and was delivered on-time. Scott and Collen provided me with updates thru out the process. They even waited 30 minutes after closing for me to pick up the car, and helped with the rental pick-up and drop off. Great Service!!!
It's not the best thing to be able to rate an auto body repair shop, but accidents happen. For more than 15 years, when they do, we've been taking our vehicles to them. They do great work, are usually finished a day or two before and the car looks like it came off the showroom floor including the interior. Everyone's friendly, courteous and professional. They're the best!
I went there for my car inspection. He listed out 4 nails that did NOT deflate my tire at all & which was fixed in less than 3 mins without need to remove the tire worth at max $20 & a $5/- worth foot pedal rubber cover pad replaced in less than 1 min was charged $25/-. He charged me $100/- which was 3 times more, for a 4 min job which normally would be charged not more than $35 at max. He refused to reduce the cost with consequences that he would otherwise fail my car inspection & still charge me the full $80/- per the state stipulated charges. So i was charged $181/- with taxes for passing inspection of which that garage clearly took advantage of the situation. Shall never go back there. A terrible experience in bad taste.
This is a garage i would recommend to anybody NOT to go to ever. I feel royally cheated & truely repent going there.
I got badly mislead by the previous reviews, garage that i would strongly NOT recommend to anybody.
I brought my car in to Perry Hall auto body after a very minor impact with a fire hydrant against my rear bumper. They found and explained damages in minutes that other body shops wouldn’t talk about until after they began the work. Perry Hall autobody told me in the beginning that my estimate may change several times, based on what they find. Every step of the way, they kept me informed.They worked directly with my insurance company. My repair needed a lot more than a “surface fix”, and I was so grateful for them finding everything that they did. I was kept informed of progress, updated regularly, and my car looked brand new when I picked it up. I can’t recommend them enough!
Took my car to PH Auto Body for body repair and had a great experience. Friendly and professional. Repair looks great. They also handled everything for me including dealing with payment with the insurance company and car rental. Highly recommend.
10Totally exceeded expectations. I was so apprehensive to even file a claim from insurance bc the damage didn’t look bad surface level (it was bad though. Way more than my no-car knowledge/self could comprehend). My Dad who has always taken his vehicle here urged me to file claim and take it in. I braced myself for what I “knew” was going to be a painful call that would end in headaches....HOWEVER I was so (gladly) very wrong! From the first minute I called, the gentlemen I spoke with offered a kind, calming and empathetic tone (which is rare to find anything other than a gruff curmudgeon that answers at auto shops these days). He was patient with my ignorance of all things car/damage related and walked me through time frame, etc. it was a seamless transaction between PH auto body and Geico (if it wasn’t, I didn’t notice because they took care of all communication with adjuster, etc for the most part) I was kept in the loop consistently on any updates/ETA on parts arrivals and completion, etc. They went out of their way and offered a solution for me to pick up my vehicle on a Saturday when they aren’t really opened, and the other two employees I interacted with that day were in no surprise, friendly and helpful! My car looked perfect and felt like I was driving it off the car lot when I first bought it! I never want to hit a deer again, but I will be singing praises of this place (yes dad- you were RIGHT and I’ll never hear the end of it) forever and recommend to everyone and anyone. If the day comes I need repairs again, they will be my first call!! Thank you all!
This company is all about customer satisfaction. The female and male representative at the front desk called enterprise on my behalf for over 30 minutes while I waited for them to pick me up which never happened. The male representative then drove with me enterprise and waited until I received my rental. In addition after the initial repair was done their were slight adjustments that were needed and they were completed in a quick time frame. I would definitely recommend if you need work done. Thank you!
Their service was excellent I had my 2019 Ram bumper replaced and tailgate repaired. The gloss black metallic paint was an exact match with the factory paint. You can not see where the repair was made on the tailgate. The truck came back cleaner that the day I bought it.
Took my car in for repairs from hitting the jersey wall on I-95 and I must say they gave me top notch service from start to finished. The manager Scott was excellent and his staff was great. I recommend them any day of the week.
I have a BMW and I have always been very happy with their work. My family has used them multiple times over years for various body work repairs including fender benders and once a deer fan into my car. The repairs and paint work were perfect and pretty fast.
I highly discourage anyone from getting work done here on a vehicle they actually care about. Their attention to detail is pretty terrible. My vehicle was sent in for minor body work and paint. I received it with wiring not attached, poor paint, and missing plastic clips to hold plastic shrouds for my wheel wells. While I'm not saying that it is impossible to get good work done here, I will not trust my vehicle with them again. I would not even bring my vehicle back to repair the issues they caused in fear of further mistakes.
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