Putty Hill Garage has been great for monitoring our commercial properties. We have three retail locations that people tend to park in all the time unauthorized and Putty Hill Garage has been great for towing those who are not welcome to park here.
They hold cars hostage purposely; so you rack up a crazy storage fee.
I called daily, then weekly, then eventually monthly. They end up switching representatives so they can change stories.
I asked when my car would be finished and why nobody ever calls me, or whenever I call the owner is never available “he’s out today.” Every time I call he’s always out.
Eventually;
I was told “we can’t find any of your parts anywhere. They’re not available” when they’re at almost every single advanced auto, every autozone, and rock auto.
After calling for months.
I was then told “you can either junk your car, or pay the 118 day fee of $60 a day” ($7,080???)
after calling for months wondering when my car would be finished “owners not in he’s got it ready though he’s working on it”
Why would I junk my car when my car only needed a wheel bearing?
When I spoke to some lady, after speaking to men for months “he’s not here I’m here now. I know nothing about that why did you leave your car here.”
You guys said you would fix it?
These people are thieves. They are criminals.
Have used 2-3 other times in past years and had no previous issues. They came recommended from other towers nearby who were busy when i called. Came within the hour, very friendly over the phone, easy to pay and receive receipt, reasonably priced.
Horrible shop... won't give tags back and are holding the car hostage.. charging me illegally to get it back... If I could give it negative stars I would...
These people STOLE $1200 shoes out of my car and ransacked it! When I made the owner aware he completely dismissed it as if he’s the thief! Worse costumer service I have ever experienced in my life!!!!! I never experienced anything like this in my life! I wish I could give them a -⭐️
This experience was so negitive I wouldnt send anyone to them at all . My experience was not good at all I got my car towed I went to get my personal things out and when I got there they had my windows down , my car was ran sacked and everything was stolen when I called the owner he didnt care , didnt want to give me the guys name he was so nasty to me then said aomwnosy could have jump the fence and stole mystuff why would the tow man tow my car then get inside my car to start it and roll the windows down it was no reason for him to get into my car after the tow . I had to call the police and make a report for all my things
The person who we have dealt with was bill he always took care of us I’ve even referred my friends to him he is the best mechanic we have been a customer for over twenty years and after our fleet is out of warranty we are going to give him our business
This towing company brought a terrible shame on the Charming City of Baltimore. My car completely lost power and stopped on the Babikow road, just 500 yards away from my home. Two police officers came half an hour later and placed road flares behind my car. I told them I requested road service from my insurance company, but it might take a longer time to get here. One of officers said he could get a towing truck here quickly. I agreed. Indeed, a truck driver from Putty Hill Garage, Inc came and asked initially $400 in cash to move my car off the road. He said I could paid him $250 right away for the service., I said to the driver I didn't have that amount of cash with me. I would pay him once moving my car home. I called my wife at home asking her to prepare the cash. So I would pay him when the driver towed my car to my home. Things seemed to go smoothly. One officer sent me home in the police car. I waited at home for the towing truck, but it never came. I called the company and the owner said my car was towed to their facility. The next day, my wife and I went to the facility and paid the money. My car was finally moved home from the facility by another towing company. Additionally, the two men at the facility were very rude. One man said he talked to the driver. "He towed your car to the facility because you didn't pay him the cash." Therefore, this whole thing was absolutely ridiculous! No stars should be given to one of the worst companies in Maryland!
A family member was driving one of my truck and had an accident. They towed my truck and the other car that was involved, they was at the accident in minutes and the drive was very niceto us on the seen. I couldn't get my truck picked up until 4:30 and they closed at 5pm. So the owner bill stayed late so we could get the truck on a trailer. It took like 40 minutes because both front tires was broke inward. Very nice people there.
Billy and George are great we use them whenever we need a tow like today on the side of 695 They have a dangerous job and we appreciate them very much. Your first snowballs of the season on us guys !!! Thank you !!
👎👎👎Worst experience i ever had.Very inconvenience store in town .Tow my car over here had to pay 💰dollars for towing and couple of day storage they don’t have credit card machine,ask me to pay in cash .can’t accept checks no transfer such a trash garage.the other good news is they even don’t have printing machines to print my receipts.👎👎👎👎can’t recommend after all this happened 🤟
Worst tow yard and car shop I have ever had the displeasure of running a crossed. If I could give them a zero, I would. They are rude and unforgiving. They would not allow me to go and get my house keys out of the car. Don’t expect any accommodations from them unless you get your car out of their yard. That’s all they care about.
Awesome, reliable company. Only place ill call when i need a tow. When no other company would tow my lowered car, jim was right there and made sure it got to my house safe. Thank you!
From the tow truck driver being so friendly and helpful, to the swift response fixing my car I'm thrilled with Putty Hill Automotive's professionalism and am psyched I lucked out finding such a great shop
Best Shop ever because The world's best Auto Mechanic works there, he can figure out and fix any problem on anyy type of vehicle. He evens builds his own vehicles from the ground up from just a bare roller into a perfect running vehicle all by himself.
Wish I could give zero star, worse experience I ever had with a repair shop, Manager has a very nast disposition, after they suppose to fix my car, manager and owner debated back and forth about my bill, told me they were unable to provide a detailed list off all repairs completed. Got half way home had to turn around and go back because car wash shaking all over ty ge highway. Completed more work, would not release my car to me and would not fax my bill to my insurance company, shorting up my complaints last but not least, they wrote on my car with a blue marker in five different locations, when asked how to remove the marker, the owner took spit from his mouth and put on my car, unbelievable, I purchased some goof off to remove the writing
Great shop that gives decent prices for dependable work. The owner really throws himself into every part of the business. He also runs around the clock tows. Spectacular work ethic here.
These guys always do a great job working on my truck. 6.0 powerstroke is notorious for having problems and they always get me up and running quickly and affordably
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