Advance Auto Parts in
Riverdale (MD)

The customer service here is very poor. They also seem to have their own return policies that aren't in line with corporate's.

Super nice helpful old woman. Love it

Great service! I called ahead to verify that they had the parts I needed, they had it pulled and waiting when I arrived 15 minutes later.

The sign says this location opens at 7:30, it's 7:50 on a Friday, the front doors are locked and there doesn't appear to be anyone in the store.

I wish I had the name of the friendly young man that seemed eager to assist me. I went to my always great service location in Greenbelt. They did not have the taillight I needed, but secured me one at the Riverdale Location. I drove to make the purchase. Arriving at the Riverdale location, the young man provided me the finest assistance--reviewed the system to ensure the correct bulb was selected, rang my purchase, and added his experience of changing bulbs. Very respectful! Wish I had his name. Hats off to you Advance Auto Parts! Your service has been impeccable at both locations. I believe it to be your culture!

I love advance Auto in Laurel every once in awhile I get this guy named Brian he is the best he goes above and beyond

If someone would have answered the phone that could have been 5 stars thank you for your good service.

We went to get a battery test and it turns out they supposedly don’t do that anymore at this store when it clearly has a sign outside saying that they have it. They probably are just too lazy to go outside and do it themselves. If that was true the sign shouldn’t be posted outside! We wasted our gas for nothing.

The customer service is trash. The employees cussed out customers. Especially the Short Hispanic girl with red hair and the tall black dude with braces in his mouth. You don’t want to go there, they’ll ruin your day. Seem like they don’t know what they’re doing. Go somewhere else or another location.

The manager is rude as hell I feel bad for the people working there especially the men smh I would give 0 if I could

no stars If I could. yesterday around noon I had an argument with a Girl that works there. she is rude and I think she is a manager which is even worse. first my bad I did not have my mask I was with my 2 years old son on my arms and trying to get the right parts to fix my car but people are not robots to talk to others the way she did. not empathy at all.so I went outside to get it even though I had the booster shoot. then when I came back I asked one of the guys where was the sign and I suggested they should put one just like the dollar store next door. she got into my conversation in a rude way saying that she doesn't have to put any sign or do anything for me. I think having the power of management is confusing her. she said other stuff but you know I just avoided her. she said something about county rules but I don't live in this county how should I know. anyways that was not the way to speak to customers. if she is the manager she should be the example to other employees. she needs more training on how to approach clients.first you asked the person to please wear a mask but like a human not like I was a dog. second if someone is suggesting an simple sign to avoid confusion she could easily say that she at least will keep it on mind.

Awful experience with the staff isn't the first time,,,the reason that still going is cause is the 5 min from where I live but definitely now I will go to another place maybe autozone

This place has the most decent people. Not just sincerely friendly, but knowledgeable. Thank you, guys. -The Newmans

These guys are great! Always so helpful and provide advice when they can. I've saved a bundle of money!!

Very bad customer service,the manager its very rude when asked for help,she was refusing to give me my receipt until i called the cops so they got the receipt from her,very bad experience.

Fast check out but improvements can be made. Overall great service.

Very slow service & that's a compliment lol this has to be the only profession that you don't have to know anything about to get the job #UnAdvancedAuto

Needed wipers, found the size I needed in a book in the section, bought em', slapped em' on. Cashier was nice.

3 star only because they usually close before actual closing time. Sometimes it's very slow in there n others I get excellent customer service.

Ivan was nice & friendly. He installed my battery in a timely fashion.

This location is great. It's easy to get to, and there is plenty of parking. I called ahead to see if they had a battery for my car, and their customer service was very concise but nice. They women working there were personable and knew what they were talking about. One of the woman (sorry I can't remember her name) who was the manager, came out to change my battery! She was amazing and helped me understand how to do it myself if I needed to later.

I used to really love this place when the old staff was there but for some reason they fired everybody and got a new staff that has no idea what they're doing and has terrible customer service. And they moved their commercial account to New Carrollton and have no organization at all when it comes to delivering to their customers

Very satisfied, staff members very friendly, always can count with the bilingual team, And one of the staff his name Emerson he know everything and every time I come to the store I love to deal with him cause he have very good customer service and he know how to do the job right

I had one of the worst customer service experiences in my life at this place! My mechanic is in the same Plazza, so I have been shopping at this Advanced Auto Parts for at least 10 years regularly. Three years ago I bought a battery from them, which came with 5 year warranty. The battery died in 3.5 years, I went to the store and they said they have to test it. After testing they acknowledged that the battery needs to be replaced. The manager told me to have the battery removed, and bring it to the store for replacement. I had my mechanic uninstall the battery, and after I brought it to the store I was told that they had made a mistake and they can only offer my $20 discount for a new battery. I was surprised and mad, told them to put my old battery back on, they said they cannot do it! The store manager did not even honor his own words for 15 minutes. I called the corporate and complained, and will never shop at Advanced Autoparts again. Their warranty is a joke, and their customer service is the worst.

Very satisfied, staff members very friendly, always can count with the bilingual team, looking forward to come back for more parts, should try it!!

Service is getting back up there , great service very quick at getting me back into the garage ,

they don't take returns even exchange,even manager she dont take the part it was $90 on part i think that stupid.....never go there.