This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of O'Reilly Auto Parts in Sanford, ME point to a strong overall experience (85/100). Most praise friendly, knowledgeable staff who go above and beyond—quick help with batteries, headlights, roadside fixes, and even inspection-sticker assistance. Shoppers note good pricing and warranties, a well-organized store, and that parts are often in stock or sourced fast, easing part-finding. Downsides: some reports of rude service, wrong parts sold, unanswered calls, and the odd out-of-stock item. Overall, customer service shines, with value and inventory strong but consistency uneven at times.
We've been here a few times in the past but last week and again today I had to stop in without my husband (not a car girl lol) and I have never had staff made me feel so comfortable! Wednesday morning and again this afternoon (Mon 9/29) both staff communicated so well, helped me promptly, and were so kind and patient with me. It's rare I feel that comfortable going into a car place alone, so I will honestly only be stopping here from now on. Ty again sm you guys!
I have been here twice, and I will not make it my second stup ever again. I have a 2017 VW. I needed a rear wiper. I went to a store that said it was no longer available, but O’Reilly had it. Same with a headlight bulb. The staff makes sure you leave with the right part, and they will always help you find it.
My battery died and I'm not that mechanically inclined. I barely limped my car in to the Sanford location. There I was met by the most professional and knowledgeable staff person that I have ever met in any company that I've ever done business with. They knew exactly what they were talking about, they had references and gave me many options. I am beyond impressed. Haley you deserve the utmost recognition. Thank you so much, I'm an O'Reilly's for life.......
Excellent, knowledgeable, hardworking staff. These people always go above and beyond to do anything they can to help track down a part or part number. Even on the rare occasions that they can’t get the part I need, they are always helpful on finding it somewhere.
Tony was very disrespectful and arrogant toward me and his other employee, while another one of his coworkers was assisting me tony referred to him helping me as “playing games” and suggested I go home and get my old calipers when I already had them with me to avoid having to go back for the core.
James went above and beyond. With managers permission he helped us try to put air in a tire. Tire had an issue. But he walked with me back to my car and tried to air the tire. Was more than I had expected and very grateful for his efforts . Thank you again James. Will use them again for sure.
Went in, ordered universal for front passenger side. The guy kept saying driveshaft. I repeated 3 times front passenger side. He told me there are 2 options so I bought both. Pulled old one out and neither matched cause he sold the driveshaft ones to me. Exactly what I was trying to avoid, tearing it apart then had to go to AutoZone cause they didn't have the correct one. If course I called several times and no response. Horrible service all the way around.
This store will forever have my business. The employees that work here are always in a good mood and happy to help. This past weekend they compt my fiance's inspection sticker! They definitely did not have to do that by any means but I believe in paying it forward with kindness! Allyn is such a nice guy and really knows what he's doing and loves his job whole heatedly. 10/10 for this place of business!
Called all around town price checking a altinator for my diesel. I also called advanced auto and was on hold over 5 minutes and hung up. O'Reilly's had the best deal in town with the best warranty. Much better staff then when it was VIP. O'Reilly's is at the top of my list for automotive parts.
Went to have car looked at the guy's we're great. Kept me up on what they were doing. Best part it's in walking distance for shopping Job lots , Aroma Joe's, Kentucky Fried chicken Bowling. So if your vechile will take time you have places to go.
Very friendly and helpful ppl there! Both gals were helping and it was great to see females working at an Auto Parts Store! Usually all men many other parts stores I have been in. ;)
Poor customer service. It's why I stopped going to VIP and now why I will avoid O'Reilly's. Never had a problem at any other parts place but this one. It's been consistently aweful. I normally don't go to the trouble of posting a review but I'll sleep better knowing other people might avoid the service I had here.
I was broke down on the side of the road because of a old radiator hose about 3 miles from this store called to see if hose was in stock had no way to get there. Thanks a lot to Chris for bringing a hose, clamp, and tools so I could fix it and be on my way. If I'm ever in Sanford again and need auto parts this is the place to go. Thanks again :-)
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