What clients say about Wiles Garage & Auto Body Shop in Norway Township (ME)
DO NOT GO HERE
Owner is a very kind guy,just needs better employees. Sent my car in to have a noise checked out. Was told my Valve covers had a small leak so whole thing needed replaced. Paid $800 and it was still leaking. Brought it back in(stupidly)and was told the whole thing needed redone because one valve was still leaking. A dye was added to the oil after work was repteated. Dye cap was left on on my engine bay,drove it all the way home like that without knowing. Also they left my engine cover off intentionally and sent me on my way.
I asked if they changed my oil during the process,he said yes.Well he lied.It did not get changed.
All of their work plus further damage this has caused to the vehicle is currently being redone by another mechanic. I have documented everything.
I expect compensation for a job poorly done.
Not to mention that is my only vehicle my entire family relies on,they could have mentioned they can't do that work there instead of just winging it.
Went in for a alignment.Recieved a call from them,and they told me I had a bent rim.I told them to change the bent rim to the rear and do the alignment.They told me I would have to make another appointment.Then they charged me $86 for doing nothing.Great business practice.I will be happy to tell all I know what a rip off this company is.
Wiles Garage has always done great and honest work. They are very professional, they listen to my needs when it comes to my car and are very willing to work with me! Highly appreciated, and I will always come back.
Rude owners. I went in for a sticker and needed new front shocks. Which needs an alignment when done. My front tires maybe 3 weeks old that showed no wear prior wore down to the cord on the inside of both front tires maybe a week after. I went back and confronted the owner with the receipt for the tires I had on my car. He went out to the parking lot and immediately said my tires were old. I explained to him there was no way it was natural. He told me they didn't do the alignment, then said they did do an alignment. We finally came to an agreement of we would split the cost of new tires. I specifically asked to get the exact tires as a replacement because if I was going to pay for half I did not want the cheapest you could buy. So I showed up to the new appointment and was told they did not have the tires. This happened 2 or 3 more times causing me to drive there with dangerous tires. Finally they had the tires and I dropped my car off having stuff to do. I received a phone call from the son of the owner saying to return with no explanation saying just get here and hung up. A few hours passed after I was finally finished with other business I called them and the owner answered. I asked if they had installed my new tires he said no and explained to me I was missing a camber adjustment bolt and that they did do an alignment for my car. I was frustrated with the back pedaling didn't see how this wasn't their full responsibility considering my tires before going there were fine when I drove with them for a few weeks no issue and how it was missed during the initial visit. Also how one camber adjustment bolt effected both tires. I still paid for half of the tires after arguing which ended up being the cheapest tires you can get for that car. They scratched my wheels when installing the new tires. I left with the new tires and made an appointment with another garage to replace the missing part.
Car wasn't staring when I took it to them. they started to work on it a couple Fridays ago, told me that they would have a better answer for me on Monday. I called Monday and they hadn't looked at it called Tuesday and they still hadn't looked at it. They didn't start on it until Thursday. They told me that the engine was running rough which was weird bc it wasn't before it died. When I went to go pick the car up, I looked under the hood and they had left a bottle of brake cleaner and a bunch of spare wires under the hood. I also noticed that the reson the car was running rough was because they didn't take the time to put the car back together properly and connect 2 vacume hoses after working on it. Waste of $700 for poor service.
Have used these guys before and trusted them well in what they could do for auto and body work. I had them repaint a quarter panel after being sideswiped.
When I went to pick up the car it was as though they had not buffed at all or finished the painting and sealcoating. Due to being a first responder and scheduling problems, I had no way of picking up the vehicle during proper hours without having to wait long enough where they would start to charge me to keep the vehicle. I appreciate it that after paying for the vehicle they offered to finish the buffing with no further charge.
When I did go and pick up the car later on it was as though no further buffing had been done.
I just wish they took more pride in their work and held to their word of finishing the job.
Hats off to these guys. They’re wicked good at what they do and very affordable. When my vehicle broke down they knew it would be atleast a week before parts arrived and work completed. They went out of their way to see to it that I had wheels while my vehicle was down. #LoanerCar. Great job Cory @Wiles Garage
They are always incredibly helpful, pleasant to work with and open/honest in regard to pricing. They are very quick to finish the job, as well. Always a pleasant experience and they will always be who I choose for my auto repair needs.
It was not good. At all. I went to go and make a payment on the break job. I had done last friday. And he said he was not going to chase me.down for a.paymet plan. I had set up. And mention o would bring a payment in Tuesday afternoon before 5PM. And I went to the bank to go get funds for my. BREAKS. TO CHIP AWAY AT IT. AND THEY WHERE NOT THERE. I PULLED IN AT 4:25P. AND I KEPT MY WORD..LOOK FOR A.DROP BOX. AND I DIDN'T SEE ONE. AND I WILL NOT CHASE THEM DOWN ENITHER. I WILL MAKE MONEY ORDERS AND SEND THE PAYMENTS IN THE MAIL.
Alignment has been awful since repair.
Currently has a lot of loose parts that should've been fixed for the high price tag.
$8500 charge to insurance company to repair passenger fender and rear quarter collision.
-Loose top hat of the strut, with the car jacked up there is so much movement with the strut and car.
-Missing clips to hold front bumper cover
-Missing screw and clips for fender
-2 trim pieces flew off while driving the car due to missing clips
-Strut and sway bar link wasn't replaced even though it was billed to insurance which now needs to be replaced.
-Very loose tie rod end that needs to be replaced.
This is the most honest place to take your vehicle to in this area. I have brought my vehicles here for years and they always take care of me. Thanks for always being there when I need repairs.
I have used Kevin, Steve (his Dad), and Bolo (his grand father) over the past 3 generations for work on my vehicles. Kevin can do all the regular work that is needed to maintain and restore your vehicle plus he can do heavy fabrication work for special equipment like the 7 foot wide snowblower that I have mounted on the front of my pickup truck. He just fabricated a new shoe that broke off of my blower and got lost. A while back, he replaced the bottom, back corner of the cab of my truck and one can't tell which side it was as it is an exact duplicate of the undamaged side. His labor rate is a lot less than local dealers are charging.
Great group of guys that work here. Also willing to listen and help figure out what's going on and offer options for the best solution to fixing your vehicle. Been coming here for years, and always recommend them to friends and family.
Brought my car in for an inspection, they said everything was fine. Four days later (and less than 100 miles) the brakes started squealing so I brought it in again, dropped it off for the day to be assessed. I got a call with a voicemail simply saying it was all set to pick up. When I arrived to pick it up, I was informed that they had replaced 2 sets of brake pads and the bill was $197. I was never contacted to discuss the work needed, parts options, or prices. When I expressed my concerns over not being contacted before the service was done, they offered only to put my old pads back on and send me on my way.
The other two times I had previously brought my car in, I have gotten it back dirty and greasy inside.
Poor service
Extremely poor customer service.
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