When I was there, I saw the team at O'Reilly go out of their way to help some ladies who broke down across the street, and even helped them out with some free motor oil. Thanks for being good neighbors!
Since it’s cold, battery started dying and starting up the car was iffy. Drove to a few auto parts stores to buy and install a battery, all gave silly excuses to not install the battery, didn’t even bother to see the make and model of the vehicle. Until I came here and met with Dave(david?), who’s the store manager I believe. Immediately jumped to help me with a smile, especially out in the cold. Incredible customer service, helped me out a ton when i was in a pinch. Thank you so so much!
I had a great experience at O'Reilly Auto Parts! The staff was knowledgeable, friendly, and went above and beyond to help me find the right battery for my car. One of the team members even helped me install it right in the parking lot, which saved me a ton of time. The store was clean, well-organized, and had everything I needed. Highly recommend this location for anyone looking for reliable auto parts and excellent customer service!
Purchased a wheel bearing one year ago and 8,000 miles later it developed a noise ,scheduled and got it in the shop and diagnosed as failed part, would not cover under warranty because it was it was one day over the 12 months
I have a commercial account. Buy lots of parts there. They always go above and beyond to make sure I get what I need.I appreciate the staff... And would highly recommend them...
I purchased windshield wipers for my Ford Escape at a different location. I tried to replace them myself but it seemed they weren't the right size. I went to the Gorham location where met David, Store Manager. He took the time to make sure I had the correct blades. He installed them for me and showed me how to do it myself. I was over the moon. Thank you, David. You made my day.
Came to buy antifreeze as I was running a bit low, had a nice guy help me find it and put it into my car. The car ran fine, then I left about 3 days later to visit family, so the car wasn't running for a while. Came back, turned the car on, and it immediately overheated, and I found that the coolant cap hadn't been replaced, so the system wasn't pressurized. I have since been dealing with absolutely insane coolant usage, as I have gone through an entire gallon of it in the span of less than a month, even though I have checked for air bubbles and made sure the cap was put back on tightly each time. No idea what's happened to it, but I don't think I can trust coming back after that. This could have completely messed up my car, and I am waiting on an appointment with a mechanic to see what actually happened to it.
I highly recommend this store to anyone, the space is clean and well stocked. Manager William helped me with an auto battery replacement, the price was the best in the area and was installed for free. William was very knowledgeable, answered all my question and got the job done quickly. I will always give this store my business before others moving forward. Thank you William!!!
This store is a very professional, knowledgeable place! My husband William went in with a long list of parts and these guys were so helpful and gave him everything he needed to get the job done. They are great! Thanks!
Extremely satisfied. Went in for a new headlight bulb. David made sure it was the right one and installed for me. Thank you for the excellent customer service. He went above and beyond.
If you want terrible customer service people who are not ambitious to help you in anyway I highly recommend going to the Gorham location. As yesterday I went into purchase some products for my vehicle since they are customer service employees I proceeded to get customer service at the counter and ask a question about a product, the assistant manager Must have misunderstood me and thought I was asking for a left kidney by the way he reacted when I asked him if I could ask a question it was regarding clay compound. He simply said yeah go get the clay bar. It’s over there down the aisle as you can imagine I was a little taken back And proceeded to ask him what it was. I was supposed to do with the product that it was recommending me that I do before putting the ceramic coating on. He again pointed down towards the first aisle as you enter the store and said it’s a clay bar. That is what you need by then it was very clear that he had no interest in helping me whatsoever. I simply walked away in disgust as if I was made to feel like a idiot, I personally am a 42 year-old woman who enjoys washing her car detailing it vacuuming it and keeping my vehicle cleaned after all it’s 2024 and vehicles are not cheap considering I have a brand new Toyota Camry. I take pride in my vehicle unlike the employees who do not take pride in themselves or their work ethic there is no drive to help customers I feel they forget that without customers their store does not stay open and they will be unemployed after walking away beyond mad I went to find a new employee who actually I find out works for the tire department he, unlike the other gentleman could not have been nicer. He went above and beyond to help me he walked over showed me different products And was beyond apologetic for the incident that took place during that time I did ask to speak to a manager, after expressing my frustration and what took place not that long after I was in the store, the manager who I talked to come to find out was the manager of the tire department, not even the store retail part. I’m not surprised because he just like the assistant manager justice could have cared less what I thought and how I was feeling, let me make one thing clear nobody has the right to insult you hurt you make you feel any type of way there were other customers in the store that were clearly uncomfortable. The way the gentleman was treating Me. He may think that I am an idiot as he clearly expressed to his coworkers that I was one as sadly all three of the employees gathered in a huddle. Thought I had exited the store. I am sure they are surprised to find out. I actually was in the store the whole time he was bashing me, and they proceeded to laugh about it and think it wasn’t funny for his insults and slandering me Usually, my anxiety would tell me to walk away and just ignore it. Those days are long gone. I’m not accepting being treated like that from him or anybody else. I simply asked the question about a product that his store is sold. It could’ve been done and over with in three minutes. He has escalated the situation. Insulted me as if I don’t have a clue of what I’m doing and yes, partly maybe that is true. That is why I was looking for some direction from him as to what it was. I was supposed to exactly do as an assistant manager. He should be ashamed of himself. Frustrated is an understatement. He tried to embarrass me, make me feel less then and put me down with insults and laughing as if we are in high school shame on him shame on the manager of that store and anybody else who felt it entertaining that that is the way we are treating customers and people in general. I’m genuinely a friendly easy-going person to be around. I have reached out to a different store location and I’m proceeding and pushing forward with this waiting for a call currently from the regional manager unlike the Gorham location to people on Brighton Avenue could not have been they listened. They had empathy and compassion for what took place.
They're short staffed and the managers are constantly out back smoking. I came in and found out the guy that they had out front actually taking care of customers is gone now. The Manager with long hair and glasses is very dismissive of customers and the woman manager is incredibly disrespectful
Ordered a battery for our daughters expedition.. they said it would be available the next day and to come at 2:45. We showed up only to find out that they said the battery had been shipped to Portland Maine, which is about another 20 to 25 minute drive… When we got to Portland, they said they had no idea what they were talking about and that they didn’t have the battery but they had it in Biddeford… Another 30 minutes away. When we showed up later in the day in Biddeford Maine, we were told that it was their brand not even an original brand battery for our car… The communication is terrible. The service is terrible and I would not recommend them. We went to AutoZone and got an original battery immediately and was very well treated and taken care of my recommendation is do not use O’Reilly‘s auto parts. !!!
The two gentlemen working tonight (8/18/23 roughly 7:30pm) practically saved my life tonight. The bolts on my windshield wipers came lose during all the rain and I almost got stranded. The tall blonde guy and the other guy with black curly hair were insanely nice, fast and helpful. Tightened the bolts and made sure my wipers worked half an hour before they closed.
I wish I grabbed names but I am so incredibly thankful for those two for helping me out last second and for their kindness.
I went in to O’Reilly in Gorham this morning like a hot mess with my 3 month old and a wiper blade that flew off in the heavy rain. Nicole helped me choose the correct replacement and came out in the pouring rain to switch it for me because I couldn’t figure it out. ABOVE AND BEYOND! Will definitely be back for all of my vehicle needs
Dana was very helpful in finding the two parts I was looking for, one in stock the other was ordered and delivered the next morning. Awesome, friendly customer service.
I knew what I needed & went to it. Still, the fellow's working asked if I needed help; did I know what wiper sizes I needed? The young fellow who came out to put the wipers on my car was positive & engaging.
They have a sign on the door that says "if you have these symptoms, don't open the door but pull out your phone & shop online". Great compliance of guidelines.
Was going to by a few things on line and decided I would buy at the local business to help support them. However, apparently mask wearing is optional at O'Reilly's. Whatever, you believe it would be nice to be respectful of others. Online shopping it is. Won't bother going back.
The young lady Shannon was very polite helpful and assisted me with my car needs. She even asked the gentleman (think he said his name was Richard the assistant manager)from Vip after they were already closed to help me with my car they are a great asset to this location. The two of them work very well together. The have earned my business. Great job Shannon and Richard ASM
I went to O'Reilly's to get a headlight. They had a hard time installing it due to the clip being bent. She went in and got someone from VIP to help. It took a little doing, but they were successful! Great service at the Gorham store! Thank you!
I hope this jars a few people to do what’s right, I was a customer shopping for an air filter when I overheard something that made me want to intervene and find some way to stop it from happening. As I shopped a young man asked two of the managers( Kyle bowler and some guy named bob) if they could retrieve a set of keys for a vehicle he and his wife owned out in the parking lot, his wife being one who’s an employee of O’Reillys Gorham location. They knew who he was and knew it was ok but turned to him and used rude tone with him and turned their backs and walked away stating “no they wouldn’t get the keys”. They have continuesly gave the delivery driver Natasha problems with harassment because this isn’t my first complaint, I made one before about them openly harassing this young lady and she is a solid employee for them. I know because I order a lot of parts and visit frequently to pick things up. I hope this young lady does something to stop these guys from the nonsense we as customers have seen, and to think the guy that was asking for keys was so irritated with just the attitude that he was going to purchase running lights but because of what happened he decided to go elsewhere for them. I just figured I would say something because if it doesn’t stop it will only get worse, it’s already bad because someone’s already a victim from where I stand. Yours truely Donald Barnes
Website
