This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Henry's Auto Salvage in Alexandria, LA skews positive but uneven: 74/100. Many praise courteous, knowledgeable staff, parts pulled clean and ready, occasional free install, and fair pricing. Customers report finding exact parts and helpful callbacks. Complaints cite incorrect phone info, slow or failed follow-ups, price changes, and poor service from some reps. Inventory appears decent yet hit-or-miss; yard organization helps pickups, but wait times and communication can frustrate. Overall useful, though inconsistent service is a risk.
I went in on a Friday hunting a simple part. I was told they would have it by Monday. I called on Monday. No part. I again called on Wednesday. They had no information for me. I again called on Thursday and was told that they didn't have that part and could not get it.
Liars! Called about a part and got a good price on it from Dianne. Asked for photos and it looked good. Got a call a few hours later and they said it was damaged. I asked for photos of the “damage” and was told they no longer give photos, policy changed. Uhm ok. I then see online they doubled the price of it now. Complete LIARS! Avoid this place like the plague!!!!!!
On 9/21/18, I was on my way home down I-49 in my 2007 FORD F-150 XL pickup truck. As I merged onto the interstate I looked into my drivers side mirror for oncoming traffic. I saw my tail light lens cover flapping in the wind, before it finally took flight! I pulled over, called HENRY'S, the #1 auto salvage yard in CenLa. I spoke to a very nice CSR-gentleman named Shannon. He stated he had one from a 2008 F-150 for ONLY $25 + tax! I went to their business, bought the tail light, and THEY EVEN INSTALLED IT, FREE OF CHARGE! Everyone there is VERY kind, caring, and PROFESSIONAL! They only charged me $25 + tax. And, the tail light looks brand new! THANK YOU SO MUCH TO HENRY'S!!!!!!!!!!
6100 3rd St #9677, Alexandria, LAUsed auto parts store
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