I want to thank Wayne's Auto Shop for the mount and balance of 4 new tires and oil change in a timely matter. Being from out of town and referred to Wayne's shop, I was very satisfied with the service. I highly recommend this shop!
Took my wife’s jeep cherokee in 3x to fix overheating issues . Charged for water pump , thermostat and various other things by the time they were done the bill was over 1700$ . Had to take back 3x and still wasn’t right. Really disappointed with this garage
I have a Jeep grand Cherokee. I called them. Explaining what the vehicle was doing They said you will have to bring it in for us to hook it up to our computer and look over everything before we’re able to give you an estimate at that point in time we’ll give you an estimate you can look and see what u would like to fix which is what happened I said I need it to not run hot I’ll wait on the ac that’s if it will not hurt it she replied no it will not thermostat was on that lasted about three months I started at this point in time recording everything that I currently have. She tells me the same story you gotta bring it in. We’ve gotta check it. Y’all just put a thermostat on it I don’t know why it’s still running hot. She says sometimes the thermostats can be bad, but we won’t know without getting you in here so I took her word that sometimes that’s gonna happen so I go in for the second thermostat now the third time it’s red and hot. It left me and my boys stranded at their school. Some gentlemen comes up, plugged his reader up to it And tells me that he got guarantees me. It is a water pump this time I call she says if you can bring it up here we will plug it up again. I said I don’t know why that I am having to tell you all basically what I want done to it when I tell you the symptoms Will you please look it over to make sure that I can fix this running hot issue if it does not have nothing to do with my AC unit I will still wait on that she says OK we will make sure we go over everything I go to pull in and ask, can I speak to the gentleman who is working on the vehicles to show him on a video of what it’s doing this time this made three or four times and bringing it to them and I’m not sure why the problem is not fixed she goes and gets him acting as if she does not want to. I explain and showed the videos to the gentleman he says I will flush all your lines and put new fluid in it this time so maybe that will work this time. They only charged me for the labor of the thermostat and for the water pump about six months goes by again. It’s really hot again. I call up and ask what am I supposed to do now y’all put a water pump and thermostat on at this time and it’s still running hot. I asked for all the test to be run that could be for us to check everything out obviously you or the mechanic got Me. I can only give you the symptoms that I’m getting it is left up to you all to diagnose them and fix them at this point yes I was being a smart ass. She got an attitude back with me and said ma’am we are only doing what we see see that can be fixed right now. I said well I don’t understand why I’m getting charged every single time for the same problem I brought in a little over a year ago clearly it’s not just the thermostat water pump at this pool in tub. My husband is going to change the thermostat and he also found a pee hole in the radiator which I thought y’all had done a fluid test with die. She tells me mayor. I understand you being frustrated and upset, but you will just have to bring it in again. I said no if my husband puts a better thermostat on it will that affect the warranty of the water pump she says no as long as he does not touch the water pump. Well, who knows my husband puts on a better thermostat come to find out they was only changing the guts in the thermostat charging me for a full thermostat shame on them at this point in time I will not go back to them or recommend anybody to go to them. That is why I’m leaving this review. please do entire research before taking something to somebody
2 stars because my family was for a long time loyal , until an engine code threw on my fiancés car . We took it there and they did other routine maintenance like an oil change . But the engine code came back . We took it back and the engine code kept throwing . Turns out they replaced the wrong part entirely and put the wrong type of oil in her car . Which is verified by the part# on the Inhouse receipt they give you .
They were also suppose to fix her trunk motor , and we went back 2 times for that as well . They didn’t fix it , we even had the mechanic and secretary come out and show them it’s not working , all they did was scratch their heads .
They use the cheapest oil and cheapest filter available on the market . Not to mention they put oil filters on way too tight possibly leading to stripping the threading .
Don’t bother asking for receipts of the purchase order of their parts , they will say they are going to give it to you - but never will . Don’t bother asking for a refund , it will never happen .
In all I did a 30 second google search found the part to replace and did it myself - no more DVT Code .
Had we done it ourselves from the start, it would have been $200 . But now they just put us out $400 .
We are from Northern KY and our ball joint went out while in Somerset. We barely made it to the shop but Wayne's was happy to help on short notice and we were back on the road in under 2 hours! Wonderful customer service! Thank you! J. Freking
Had tires put on. Service was fast and price was the best I found in the area! I called every tire place and auto repair shop I could find!! Wayne's Auto has an extensive list of services provided, work is Well Done and price is best in the area!!
Yes I recommend Wayne's Auto Repair Shop!
Waynes Auto has always taken care of our families vehicle needs. Wayne and his employees are really nice and get the job done at a fair cost. We are frequent fliers and have always been happy.
We needed a new flywheel in our vehicle, everywhere else quoted us part +$650-750 labor. Wayne's auto did labor and part for $600 total. Amazing service. Fast work done. Honest, good work done here. Will recommend to everyone I know!
This shop is awesome! My F150 broke down, and they identified the fuel pump module problem, towed it, and fixed it, all in a couple of hours. Price was very reasonable.
We are new to the area and were so lucky to find an awesome place to maintain our vehicles-honest, good prices, good workmanship, professional and easy to work with.
I took my 2015 Toyota Tacoma in to have some service done to it. They are honest and very reasonable. They actually charged me less than the original estimate and did a great job. I will use them from now on when I need stuff done.
Outstanding business ethics! They are very knowledgeable about anything we’ve ever had issues with and even honored a brake service warranty when our rotors warped before the mileage restriction was up. I’ll continue to do business here because it is hard to find a mechanic shop that works this hard to get your vehicle up and running at a reasonable rate. Thanks Wayne’s!
Oil and power steering leaks - They worked diligently to resolve issues, honored warranties and eventually got it all fixed. A number of things were replaced with new parts. I would definitely go back for any future repair work.
I think these are honestly the nicest people I've ever had the pleasure of doing business with! They were honest and professional and my car was done much quicker than they initially told me it would be! They were so helpful throughout the entire process, I felt confident my car was in the right hands! I'll be returning for all my car's needs! Thanks guys!!
I finally found the mechanic of my dreams. He's professional as they get. He had to fix messes that other mechanics had messed up horribly. I had lost all faith in mechanics because of their ignorance and laziness. I will never trust another mechanic working on my vehicles. The car in question is my wife's car. She had lost all confidence in driving her car. But since Wayn got ahold of her car it runs like brand new. She is driving it everywhere with complete confidence. It's the best money we ever spent on a mechanic. My only hope now is that I can talk him into fixing my 92 Silverado 4x4. The man is a wizard with machines.
Had to have a/c worked on. Took a minute to find the real problem but they did find the problem and I received a completely new a/c system and a new heater core and separation gate for just under 1500,00 with a two year parts and labor. I am satisfied and would recommend them for a quality auto repair. Just not to sure what they think of me though.🤭
If you're looking for a dependable mechanic to work on your car, you should probably look elsewhere. If you are looking for a place to park your car outdoors for seven months while listening to excuses about why they haven't even begun to repair your car, then this is the place for you.
We took our Subaru there in Dec. 21 for an overheating problem. In March they said it was ready but it overheated on the way home. Towed it back and gave up waiting in June when they had not done anything. They did not call back when we called. Wayne was always unable to come to the phone. Just a real disappointment.
Wayne's is the only place I will take my vehicles. The staff is friendly and informative. They take time to explain what issues there are with car and they stand by their work. Highly recommend this business.
Wayne's Auto has been my go-to place for car repairs for at least of the last 10 years now! They have made a mistake two times and those 10 years, but they always got me right back in immediately, and fixed the problem free of charge!
This review should have been done a month ago. My truck broke down in Somerset on a Friday morning and I had it towed to Waynes. They called me later and said that the alternator was bad and that's what I had suspected. I did not expect to get my truck back until after the weekend. I was surprised when Waynes called me later that day and said it was ready. These guys are great including the nice office workers. Waynes is the only place I will ever use again. THANKS TO EVERYONE AT WAYNES!!!
This was an unfortunate turn of event. So, I live in TN and I saw a Jeep Grand Cherokee that I liked in Somerset, KY. On January 18th 2022, I had the used dealership to take the vehicle over to get it inspected to know if it was worth buying or not. Later that day, I got a call from Waynes Auto saying the car looked good, that there isn't any leak, and the rust wasn't an issue. (I honestly didn't know KY had that much rust issue because in TN, there's none). So I purchased the vehicle thinking that it's all good (good enough for a 12 yo car with its wear and tear) only to find out that there are transmission leak, transfer case leak, and possibly front differential leak. Also, I realized that the underneath in the rear subframe/suspension has been painted over the rust in black. I, who isn't a mechanic, was able to spot the leak once I got underneath the car and see the rust issues. Now I'm stuck with a vehicle that needs a lot more fixing than I anticipated. I'm having the whole rear subframe cradle replaced in the next couple of weeks due to rust and corrosion along with the fuel tank skid plates. I've replaced the rear wiper motor and the arm because it wasn't working, replaced struts for the glass window and the trunk, replaced rear tires because they were bad, etc. Also, lower and upper ball joints are bad. I mean exactly what did you guys inspect? What made you guys say that this vehicle was a solid buy? I'm already spending couple of grands here and there.
Wayne's was a very amazing experience. They fixed my headlight problems i relieved from another shop an it was reasonably cheap. The wait list was a lil long but it was worth it because. Now I've got lights an don't have to worry about getting pulled over 4 bright lighting the police lol.
Over the years we've had such bad experiences with so many garages in this town, scamming us and ripping us off ever since Benders went out....
Then we stumbled upon Wayne's one day when we broke down nearby.
This was many years ago and there isn't anywhere else we'd even dream of taking our vehicles to now other than Joe's where we purchase most of our cars.
Wayne's is a little more expensive but you hands down get what you pay for.
Fast, friendly and helpful. There's never been an issue they can't fix or anything they can't tell us how to get it fixed if they can't.
Just amazing service!
There really nice people and they are pretty cheap on price's.. I took my silverado there to get my check engine light off and i ask them if they was a 100% sure they can fix it & they said yes we can.. I had it there 4 times and they couldn't find the problem. I had to drive 6 1/2 hours north to indiana to get it fixed at a GM Dealer $2,200.00 later i got it fixed. Don Franklin won't work on 05 & under. So I give this place a 1 star. Oil changes & small stuff I will let them do for me but not electrical stuff.
4001 Barnesburg Rd, Somerset, KYTruck repair shop
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