What clients say about Lunsford's Auto Repair & Towing in London (KY)
They charged me double cost of the actual job to just scan the car after I already scanned it. Make sure to get a quote if you are gonna use this place because they will just do the work and charge you whatever they want.
Lunsfords has been my go to for years. Delivering the mail for 20yrs you need a dependable mechanic. Always been top notch. Gets me back on the road and back to work quick. Stands by their work and great customer service. Been towed delivering in the snow several times. The owner seems very down to earth and doesn't break the bank! I appreciate honest work!
Towed my car after accident. Took pictures of accident, took pics on tow truck, and at their yard!! They commented on my new tires. The 3k tires were stolen before insurance gained access to vehicle a few days later which they tried to keep vehicle and gave issues in release!! I will be filing a theft repor and a lawsuit for theft!!
Amazing customer service! From the 1st phone calls till we picked up my vehicle, these guys here was absolutely amazing!! Courteous, caring and yet so professional. They fixed our vehicle quicker than expected, got me in that day and didn't try to rip us off. We'll be back with all our automotive issues! 5 out of 5 🌟 Give Scott a call and a chance. Ya won't be disappointed!
I recently had a wreck and the police department basically only gave me lunsfords name for towing , from London Ky as I was being transported to the hospital well it had took the insurance company almost 3 weeks getting my Jeep
Out of towing and from there they towed to Lexington Copart and somewhere from lunsfords and Copart someone helped them selfs to my personal belongings took my title to my Jeep a spare tire , , a battery charger, tire inflator , so I question Copart they lay blame on lunsfords all I know is that is my property not for you to help your self to . Only rights you had was to tow not take all my stuff out of the glove box and scattter all my other papers all over looked like they went through every paper I had I am filing complaints over this that is not right to do someone involved in a wreck trying to recover but then everything taking away from me I will not recommend either of these towing companies I hope that taking my stuff comes back to haunt you I work hard for what I have and taking advantage of someone that’s not right you got your money for the towing but not to take stuff from my vehicle !!!! I will seek reimbursement for my items contacting the BBB as well my spare tire also missing ripped the back of the Jeep up tore my cover to get my spare tire out boy you all really are something !!! Again I will tell and speak of you both not trustworthy at all !!!
Kept my truck two months, didn’t fix none of the stuff that they said they would and charged me $600. I wouldn’t let them work on a bicycle. They used to be a solid shop.
This shop is staffed by honest, hard working, compassionate, angels! In a time of desperate need when travelling through the state and my car broke down, they did everything in their power to try and get my family of 5 back on the road. The lengths they went through to really take care of you and your car helps ease an already stressful situation and gives you piece of mind that it is more than just a job or profit for them. Thanks for everything you did for us and we hope one day to pay it back ❤️
I was traveling solo with my kids and I was at the halfway point of my trip - 2.5 hours from home, 2.5 hours to my parents - when my engine overheated. I limped over to Lunsford and they quickly diagnosed the issue.
At first, it seemed like I would have to call my husband to drive the 2.5 hours there to pick me up since the part needed to probably be ordered, but they figured out a solution with the parts they had.
I am so grateful for their kindness, especially on a Friday afternoon when they could have dismissed me and been done for the day. We were able to complete the journey to my parent's home to celebrate a few birthdays together. Great people, highly recommend!
Stuck on the side of the interstate in a Cadillac with a Northstar engine most place's would not touch they came quickly and had repairs made promptly and reasonably
Gave them $2,500 to buy a transmission and fix my car. They told me it was done and when I went to get it, they said I owed them this big bill!! They done things to my car without my permission because they knew I only had enough money to pay them what we agreed upon! They are a bunch of crooks and will screw u over anyway that they can. I don't know why somebody hasn't shut this shop down because they are theives. I'm on disability and now I have no way to go to the dr or go to the grocery store or anything. If your smart, u wouldn't take a bicycle to them to fix or they would make up all kinds of stuff they done to it and charge u $5,000. Everything extra that they said they sone to my car, I just had another shop put it all on new!!
A big thank you to Bob Lunsford and crew at Lunsford's Towing & Repair. They went above and beyond in getting our car repaired. Fast, friendly and top notch service. I highly recommend them for your auto repair needs
The most sorry shop possible. DO NOT BRING ANYTHING
Please find me do not care to elaborate or explain.
Asked the guy to fix a fuel pump, and power steering pump.
Guy only fixes the fuel pump and puts on faulty power steering. Bring it back for warranty, the little gremlin starts purchasing over a thousand dollars in parts without calling or concerning me at all. Okay realize he’s a scam artist and tell him to put my (one installed part so far and quite possibly the quickest installation which I never asked for back on the car) then cuts my power steering boot like the fraud he is. They are shady for a little bit of cash, and will try to rob your vehicle. I couldn’t guarantee you my catalytic converter is still on… therefore I would hope you go anywhere else, definitely if you are a woman, younger, or inexperienced cause they do seem to have a target group. I pulled in with a fully functional car. I am now loading onto a trailer.
Jessie parker works for Lunsford in London Kentucky, he will sabotage your car after I not letting him have my car,he told me it should be junked,I said no,so he didn't try fixing and told me he did,he charged me for tow ,and work he didn't do,kept my converter,unhooked the cable to my gears so it wouldn't move and no telling what else he messed up on it,he's a real s.o.b for a senior this way and knowing I don't have much income
Persistent! We sent our vehicle to them, it wouldn't do anything! The mechanic never gave up and found the problem. I am impressed by their dedication to their customers, their good manners, and their fair pricing. We will definitely be a repeat customer. Give them a shot, they won't disappoint you!
Paid 1000 bucks for my breaks to be fixed 2 days later I have no breaks and almost get killed didn’t even check anything after they serviced it the first time never using them again wouldn’t suggest using them unless you want to total your vehicle
Took my truck here to get new coil springs put on and they didn’t put any of the cams back on for the upper or lower control arms took it to the alignment guy had to pay for new ones since mine were no where to be found
Great bunch of guys who would give you the shirts off their backs to help..they will fix what ya need at a fair price. I would recommend any day of the week.
They were very pleasant. They took good care of us helping us find a hotel as well as providing us with a ride to and from the hotel. Their prices are resonable as well. I would highly recomend them. They are A+ in my book!
This guy is awesome! He's very knowledgeable and he's one of the (very) few honest mechanics I've ever met. Definitely go to this guy of you're in the area and need help. He won't screw you over.
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