I had an extremely frustrating experience with Pinky’s Towing Company. I live in an apartment complex, and when I went outside today, my car was gone. The apartment office told me it had been towed for “expired tags.”
My registration is NOT expired.
The towing company provided a photo showing my license plate without a registration sticker. I have no idea what happened to the sticker — it could have fallen off or been stolen — but my registration is fully up to date, and I have proof.
When I called, I was told that regardless of whether my registration was expired or not, they “have to go by the sticker” and would not release my vehicle unless I paid the fee. I went in person with proof of valid registration and proof that the sticker had been removed from the paperwork. They still refused to release my vehicle unless I paid $170.
What made the situation worse was the dismissive attitude I received. After explaining that something could have happened to the sticker, the woman in the office said people “shouldn’t be stealing stickers because they have VIN numbers on them” and that she found it hard to believe a sticker could have been stolen. When I said I don’t check the back of my car every single day, she told me it was the driver’s responsibility to do that.
Instead of verifying the actual registration status before towing, they rely solely on whether a small sticker is visible and then refuse to correct the situation even when shown proof. Towing first and forcing payment later, despite valid documentation, feels predatory and unfair.
Stole my nieces vehicle then extorted her for $170 to get it out of impound. They claim it is because her tags were expired but they were current. She was towed because the sticker on her plate wasn’t up to date. Nobody knows what happened to the sticker but the towing company seems to think this is justification to hold someone’s car for ransom without any due diligence or notification process prior to taking the vehicle. This is very shady and bad business. After speaking with them personally, I will never do business with them. They have an F rating on BBB and clearly operate in a predatory way, targeting situations where people have no recourse. This company should be investigated and ultimately have their license to operate business revoked.
Got my car towed from CEDAR CREEK FLATS even tho my car was parked in a spot where there was no sign . Called pinky to let them know that I was going to be on my way to pick up my car , THE PERSON ON THE PHONE WAS RUDE AND LYING ABOUT THE OPENING HOURS . I was told that I need to book an appointment for 10pm which is the exact Same time that my car got towed( which I think was their way to keep my car longer so I could pay more . ) THESE PEOPLE ARE NOT HONEST and do not believe whatever they tell you .
There is nothing like being stuck on the side of the road for 6 hours in 13 degree weather in a car with no heat. 2 tow truck companies came incapable of towing it leaving us being and waiting for insurance to find us another tow company. We called to find SOMEONE ourselves and they showed up in under 25 minutes, loaded quickly, Professionally and kindly. Our driver Brad's concern was for us and our children. I could not of asked for better service. Dependable and knew the area. Thank you!
car was outside my sisters for 15 mins & they towed my car for not parking in visitors. NO VISTORS SIGN NOTICEABLE. $165 to get it 2 hrs after they picked up
The lady that works at the front desk, I think her same is Sandra, is extremely rude and unprofessional. She shouldn't work with people with how she treats and talks to them.
Very dishonest company. Towing cars off private lots without cause. Employee arrived to work and was towed because said car was abandoned, then lied about how long it was there
I scheduled a tow time to have Pinky's Tow meet me at the Louisville Impound Lot to retrieve a vehicle from there. I arrived 15 minutes early to take care of the necessary paperwork for the vehicle to be released . After waiting 20 minutes past our meet time I gave Pinky's a call to inquire about where the tow truck was. The individual who answered the phone informs me that he should be there and that he would contact the driver to call me on my cellphone. I waited an additional 10 minutes for the driver to contact me (he did not) , at this point I'm getting upset because it's getting close to another days charge for being on the lot.I give Pinky's another call and the same guy I spoke with before, transfers me to dispatch who informs me that the driver assigned to meet and retrieve my vehicle would not be coming because he was headed out of town to retrieve another vehicle. I assured I had ample enough time to make sure I would not incur additional fees and express this when I set up the meet time and location. l asked the individual at dispatch why wouldn't they send another driver or contact me to inform me they would not be becoming. He got quiet, and when I informed him that I would be writing a review about their shady business practices. He hung up. Could you imagine if this would have been your loved one stranded and expecting this establishment to retrieve their vehicle at night and never showing up or contacting you ? Stay away from this untrustworthy establishment.
Very bad job they are taking the cars. No reason. Pay close attention when towing a vehicle because the money is not free. This has happened to me three times this year. I have everything in order, I pay for parking and police for this insurance in my condominium and they come in and do everything to get my money. It is an intolerable lack of respect. It is too much. It is not fair. I leave it to God since there is no law or authority apparently with this company.
Sorry excuse of a company towed my car (not even my car) as I was visiting my parents apartment at midnight for ONE. HOUR. and currently about to sleep in front of the tow lot at 1am with my dog since I can’t retrieve the car until the thing gets signed off and notarized at 1 am in the morning. Don’t ever plan on having VISITORS at The Rye Apartments in Louisville they WILL get towed.
Horrible!! Pickup my car from Indiana Trail shopping center because my car stop as I was leaving one of the public shopping stores. It was around 10pm .As I returned with my tow man around 1230am my car was gone! Ok! I understand the private lot policy, my car wasn't there long also the charges they came up with was ridiculous.
i unfortunately had to call for a tow on the side of the Watterson late last night. I called and a real person answered me immediately. When I got impatient and called back after 20 minutes, they answered again and told me the truck was 10 minutes away, I didn't get the name of the person on the phone, but I appreciated their reassurance. Austin picked me and my car up. He was so sweet to me. I was crying and just overall upset. He was very courteous and kind. Great customer service!
1st time getting my car towed. Was giving incorrect information about where I could park and came out the next morning, car was gone. But, the lady that took care of me was very nice and understanding. Only reason it's not five stars is because it was incredibly hot and humid in the building.
My vehicle got impounded because I parked in the wrong spot and the vehicle was not in my name yet. They help me with the steps I needed to retrieve my vehicle. and all my belongings were still in the vehicle Unlike most Impound places They were very helpful Definitely the big back guy with glasses at the pay window
Where do I even begin to describe the overwhelming disappointment and frustration I experienced with Pink’s Towing Impound and Recovery? I usually try to give businesses the benefit of the doubt, but after what I went through, I feel compelled to share this in full honesty to help others avoid a similar situation.
My car was towed due to expired registration tags, something I fully acknowledge. However, what followed had nothing to do with fairness or genuine traffic law enforcement.
When I arrived to retrieve my car, I was immediately pressured to sign a liability waiver before even being allowed to inspect my vehicle. That alone raised major concerns. When I refused and insisted on inspecting first, I discovered new visible damage to the rear of my car that absolutely was not there before.
When I pointed this out, the staff immediately denied responsibility without even bothering to inspect the vehicle. I asked for their insurance information, something any legitimate business should provide when property is damaged under their care and they refused.
To make matters worse, I was personally insulted by the employee, who mocked my financial situation when I raised concerns. What they didn’t know is that I am just a college student trying to make a living and make a difference in the world, not someone willing to work for, or depend financially on a company that profits by exploiting the working class. Their insult says far more about their values than it does about mine.
Rather than handling the situation professionally, they demanded I leave the property. I was forced to pay $230 to recover my damaged vehicle, with no support, no accountability, and no formal process to address the damage they caused.
Although towing for expired tags may technically fall under traffic law enforcement, what occurred here had nothing to do with protecting public safety and everything to do with exploiting minor technical violations for profit. True enforcement serves the community by prioritizing safety, fairness, and accountability. Predatory enforcement, by contrast, selectively targets minor mistakes only when it generates revenue, not when it genuinely improves public welfare.
Imagine if firefighters prioritized responding to small trash fires in rich neighborhoods not because they cared about fire safety, but because each response earned them a cash bonus. That’s what this felt like: profit-driven selective enforcement, disguised as public duty.
These actions violate basic standards of fair treatment, transparency, and professionalism. History reminds us that legality has often been used to shield unethical behavior from segregation laws to child labor to debtor prisons. We must recognize that businesses must be held to higher ethical standards than simply following legal technicalities.
I strongly urge anyone reading this to be extremely cautious. Consumers deserve real protection, not legalized exploitation disguised as traffic law enforcement.
Very professional and easy to work with! Wayne did a great job communicating with me on his arrival and got my car to its destination without any hiccups. Highly recommend!
Wayne was my driver to help get my vehicle set up for transporting across the country. He did an incredible job and helped ensure we got it onto the trailer safely without any damage!
Needed my car towed home, called around for prices and Pinky's ended up being the best price. The driver that came out was Wayne, he was super nice and helpful and got my car home safely. Will definitely be a returning customer if needed in the future and will ask for Wayne. Thanks Pinky's & Wayne!
Pinky’s Towing provided prompt and affordable service when I needed my car towed. They were able to give me price over the phone and have driver out to me within 20 minutes. Once Wayne arrived he went above and beyond to ensure the process went as smoothly as possible and even helped me out with talking to the people to release my car for me. He was professional and caring and made the whole experience a lot less stressful by finding humor in life’s unfortunate circumstances. Thanks Pinky’s!!!
I have been calling around to almost every tow truck company yesterday and pinky’s Is by far the most price friendly location! When I called, I thought there would be a wait on when they could pick up my vehicle, but they had my vehicle to my house within an hour! Our driver, Wayne was amazing, He kept us updated on everything. Wayne was very professional he took great care of our vehicle!! I definitely recommend this business and request Wayne he is the best!
These guys are great. Got my truck out of a very precarious location and back home quickly with no damage at a good price. Definitely the ones I'll call if I ever need another tow.
I’ve had car trouble three times this month, and each time Wayne came to my rescue right away. He didn’t just tow my car—he showed real care and concern. It’s rare to find someone in this line of work who genuinely cares about their clients, but Wayne goes above and beyond. If you’re ever in need of a reliable and kind tow guy, Wayne is your guy. Highly recommend!
I was stuck downtown when I discovered that my car was not going to start after so many tries and so many struggles I had to search for a towing company which none zero was available.. there was one com. Called Pinky’s helped me, this guy name Marcus came in he was professional, super nice, and knew what he was doing… and on top of everything else he came at the time he said he will be there… try them you will not be disappointed…
I ended up with TWO flat tires while traveling back to the area from out of state. Late on a Friday night, they answered the call right away and sent a truck all the way to Eminence to help. Caleb made sure they sent me somewhere I could get the tires I needed and even called ahead to be sure they had my tires. Wayne arrived quickly and transported my car safely to the 24-hr tire repair service and didn’t leave until he knew we would be taken care of. He was knowledgeable, helpful, and got the job done so that we could be on our way to see family. We appreciate the care taken to help us out when we needed it. If we are ever in need of towing service again in the Louisville area, this is who we will call and recommend. Thanks Wayne, Caleb, and Pinky’s Towing - you really saved the day!
I needed to have my car towed, and decided to use this company after scanning Google reviews. We ended up meeting with a gentleman named Wayne. He met up with me and my husband and followed us to our vehicle location and was just an all-around awesome guy. He let me know exactly what he was doing and gave me advice about what may be wrong with my vehicle, even went the extra mile to see if maybe one of my coolant hoses got disconnected. The price was reasonable and the service was excellent, I highly recommend this company and if you happen to get Wayne, you might just make a friend along the way.
** 2 weeks later I had to use them again to have my vehicle towed to a shop for repairs and once again, they were pros and got me to my appointment early and safely!! Shout out to Wayne!!! You are a rockstar!! Highly recommend this company!!!
Fast & Friendly service. Great customer service. Highly recommend and will be my go to tow truck company anytime I find myself in need of a tow… Kaleb is very knowledgeable and professional
Great service from these guys, came from several counties away and was able to provide towing out of state. An a awesome rate and was quick and driver knew what to do, and safe. Highly recommended for semi tractor trailer towing.
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