We were on our way to Florence speedway when our vans engine light started to flash and it started to spit and sputter so we came to this advance auto and the lady was so nice! She ran the codes to find out our plugs fowled out and even let us use a deep welled socket to change them out. Thanks to the Lord Jesus Christ and advance and the nice lady and the Lord that worked there, we were a bit late to the race but we got there safe and were able to the last chance and feature races but most importantly we made it back home to Frankfort safe with sound.
Always a good place to find pretty much whatever auto part and then some that you need , so go in there and check them out they were more than willing to help!
Went to find Christmas gift for son in law. How nice they had the car polisher I couldn't find last year. Made me happy! I've always liked advance Auto store. I rented tools to work on my motorcycle. they were always helpful. I also had a battery replaced and the wire to a post. Good place to get parts and stuff!
This is my hometown auto parts store. They keep my shop going and keep me stocked with what I need to keep my vehicles going. If Russell doesn't have what I need, he'll get it too me within a day. Can't ask for better!
Service is great... the guys behind the counter in the afternoon are very helpful, courteous, and polite! They actually have the knowledge needed for the job, unlike a lot of parts stores. They do a terrific job!
On Jan 15, 2021 I had to make a stop here due to both my tail lights being out and it was already late at night and I had my three kids with me. I called ahead and let them know I was on my way. When I arrived Cody H. had already had the bulbs waiting on me. Knowing that he may not be able to go outside and do it I asked him if he could change them for me. He said he could but his GM was outside, so he really isn't suppose to, ( I completely understood that due to him having to work) and then says I tell you what "Go outside to that person and tell him I told you to tell him to help change them, as he was laughing" this guys name was also Cody (the GM lol). So I did and I know it was odd me walking towards them not knowing them as well as for them at night at that. So I did as he said, and with no hesitation Cody got out of his truck to help me. He first changed the lights, that didn't work so they both ended up outside in the cold looking into the fuses. It just so happen to be blown fuses and they both got it fixed for me. I know this maybe long but I wanted others to know that these two went above and beyond for their customer, they have never seen me before but still took the time to help me. Cody H even was so thoughtful when it came to my kids before we left! I would suggest them big time for others to go to. They are friendly, caring, excellent customer service! Again thank you guys so much for the help!
Always helpful, always willing to go the extra mile. I don’t go anywhere else for parts, these guys ALWAYS take care of me. Cody H. helped me get everything I needed AND recommended a better bulb for my headlights, Put my wiper blades on without asking, I mean dang, I can do it myself but what courtesy, professionalism and kindness 👍🏼
Nice place to get replacement auto parts for the do it yourselfers. If you're looking to just do normal routine maintenance. Oil and filter change, wiperblade, air filter ( intake or cabin). You can get those from the big box stores much cheaper, same brand names.
Great place, fast and always someone ready to help you out. The employees always seem to know what they're talking about and have helped me out more than a few times. This is the only place I will get parts from in town.
When I arrive at Advanced Auto Parts, I am greeted by their team. They always are helpful and try to find the best way to fix my problem. They save me time and they are always trying to save me money. They have more than just on the job training. Always my first stop for any do it yourself car issues.
The Manager that works night shift is completely incompetent he wasn't even able to process an exchange. He issued a return for less than the amount I originally paid, then got mad when I asked him about him about it. Another employee had to help me then he refused to refund me for my core after I returned it. I had to call customer service to get it straighten out. As of now my card has been charged twice for the part and I haven't been reimbursed for the core which I returned. Avoid this place if possible.
I get a lot of my parts from here, it's close and open till 9 pm , and I order online and get my 20 to 25 percent off the items I buy and either pick up at the store or have them delivered to my house. If they don't have it in stock they will have it by noon the next day.
We were hauling horses back from Lexington when the bracket on our trucks turbo blew. We called them ahead of time and limped in to the parking lot. They greeted us in the parking lot and assessed the situation. It just so happened they had the correct part that was shipped to the wrong store. They sold it to us and then put it on so we could be back on our way with the horses. They totally saved the day for us so I would give them more stars if possible.
