I was very pleased with most aspects of the transaction: price for my car, ease of pickup, etc. My only slight hesitancy was that it was a bit difficult communicating with the third party contractor who picked up my car. It’s worth noting, though, that the timing of my car breaking down was around the Thanksgiving holiday, so they may have been more reliable most other times of the year. But I was expecting to receive a call two full working days until the actual call finally came. It was worth the wait for the increased selling price, but it was also frustrating at the time.
It’s definitely not as simple as they make it sound. First, you fill out the form online — then someone with terrible customer service calls you and asks the same questions over and over, even after you’ve already answered them clearly. She kept saying, “I don’t think I can get you more money,” even though I never asked for more. I told her twice I was fine with the offer, but she kept going, saying, “That’s all you’re going to get.” Again — I never asked for anything more.
On top of that, she barely explains the process. I had to jump through a dozen hoops just to get anything moving. You can’t even schedule a pickup until you send a picture of the signed title — and depending on your state, it has to be notarized. Then you have to text her the pictures, and after that, call an entirely different number to schedule the pickup. No, they don’t do same-day pickups. You don’t get a real appointment time either — just a vague window, and the driver is supposed to call you.
The whole thing was exhausting, extremely back-and-forth, and nothing like the smooth experience the reviews describe. Honestly, it’s just sad. Per the office that is actually picking up the vehicle they don't " allow " nor " like" to do same day pick ups - They don't give you actual pick up time - They schedule in 4 hour windows either in the morning or the afternoon and they call you with a 1 hour ETA prior to arrival - They schedule pickups Monday - Friday but the rep I spoke with said it's not the same day and is not typically done at the earliest convince. To be honest this entire process was extremely frustrating you are dealing with folks calling you from India and it's multiple people and they all don't have a good handle on how things actually work. To update the driver came out and was amazing and nice very thorough. Didn’t take very long but now I can’t cash the Check my bank said that there was something wrong with the check. I have yet gone down to Bank of America, but from all the reviews I’m saying I should’ve not wasted my time using this company almost everybody had issues cashing the check. I’m a little disgusted by everything to be honest.
Great service! Syed was extremely patient, answering my many questions, (some of them over and over), and when I assembled everything I needed and called back, everything was easy to complete.
Curtis came to pick up the car and was prompt as well as polite. I handed over title and keys and he handed me a check! The whole process took about 5 minutes!
I was educated on the entire process before everything took place and all my questions were answered completely. I highly recommend this company!
i continue to receive calls about offers for my vehicle that are way below what i wanted to sell it for. i stated i wanted my information out of the system and that i did not want to be contacted again from this business. i have now received 3 calls and messages from different number as early as this morning asking “ do you want to accept the offer” absolutely not! i will be reporting this business to the bbb. im happy for the people that have sold their cars with no issues but this is ridiculous. no means no.
(Failure to disclose) Yes you will receive a check, to cash it the same day is impossible due to the 24 hr hold placed on all there checks issued. (Plus Side) You will get the most money for your vehicle.
The process was straight-forward and quick! Erick was great to work with and Billy made the pick-up easy. Check was delivered to me at pick-up with no fuss. Highly recommend!
Overall my experience was ok, with much room for improvement. Much of my information was not tracked by the service representative. She had me repeat information that I already gave her. The service representative also gave me wrong information which caused me more time and money. A lack of focus and professionalism on her behalf, I was not happy with her service. Eventually we completed the transaction after we fixed all her mistakes at my expense. - Mr. Chaney
Document everything with this company! The process is very straight forward, but I had a major hiccup. They picked up my vehicle and I got a check. But they DID NOT transfer my title. It was still in my name almost a year later. I had to spend the money, time and effort to junk the title myself. The towing/junkyard company Copart/KASP didn’t have a single record of the transaction. They were NO HELP. Be very cautious when dealing with them.
Took forever to pick up car and now having problem cashing check on second day. Bank of America was rude and I had to pay for a ride because you retrieved my car, title and keys. I have to ho back to the bank and pay for a ride to try to grey my money. I will be contacting to BBB and A Lawyer.
Sold my van today to Cash For Cars. It was so easy and such a smooth process. I contacted them yesterday, got my title notarized at my bank, emailed them pictures of it and they scheduled a pick up for today. The tow truck driver called an hour ahead. He was very friendly and efficient. He gave me the check for the price we agreed upon yesterday and it was that easy! I would recommend them to anyone!
My son is in college and his car was crushed when a tree fell on it during recent storms. I called cash for cars, we spoke in the phone about the smashed car. They made an offer. I took the day to speak with my son and we had an agreement. Pick up was scheduled and they brought a check with them when they got the car! Very easy process
I decided on Thursday morning that it was time to sell our Honda Odyssey. As I completed the online inquiry form, I received a call, had an offer, was directed through the title process and a week later they picked up my van, right on time, as promised and handed me a check. This process could not have been faster or easier!
Well this place was pretty good place to do business with what would make the experience better is if whoever is driving to pick up the vehicle to transfer the vehicle from the customer's house to the business would start becoming notary certified that way the person don't have to run back and forth to get the notary sign on the back. But dealing with customer service and Michelle personally was a great experience straight to the point quick and easy to call didn't take more than 10 minutes p
I was skeptical at first but it turns out the process was pretty easy and painless. Everything was very convenient, the people were patient and willing to explain the process. The guy that towed my car away was really friendly and helpful.
Lack of communication, I was put on hold for 32 minutes and 27 seconds without any answers. Had to call numerous times without clarification. Truck showed up without warning a day early. Driver was unable to pull vehicle across level ground with a rolling chassis. Was told tow truck would be there next day, I suspended all of my obligations and the tow truck never showed up. Once again, tried to contact company without results. Called tow truck myself and was told "oh yea, truck broke down" My vehicle in question was finally picked up on the third day. Let me get one thing straight, it was never about money. I would have given it away for free if the communication was on track. I did not get the idea this companys employees were competent in any aspect of their responsibilities. It was my fault in the beginning by picking the first advertisement on the list. That being said, no I will never use or promote cash for cars lexington east.
The fact that I have gotten a response and I don't normally give five star ratings to anyone I think four is very acceptable. In this case though I'll make an exception, because it was a very exceptional experience. Especially for the condition my vehicle was in and for the price i received for my car. I have to say it was excellent! So yes, you all deserve a five-star rating! Thank you very much for the great experience! To anyone that is looking to sell their vehicle that does not run check this company out as well as others but make sure to check this one out as well because they gave the best price than anyone else! Thanks again!
I had a good experience with copart cash for cars whenever it sold one of my vehicles to them . Thanks James who made me the offer and his helpfulness and professionalism. The ladies at the Copart branch is Lexington, KY were very friendly and helpful.
Michael Johnson and the team were above and beyond what I expected! They made the process so quick and easy and were very responsive. High recommend this company, and Michael, for all your car needs!
If your looking to sell your used vehicle running or not? Cash for Cars is Definitely the Company to Call! I had a Great Experience doing business with them and will definitely work with them in the future. They offered me a Great price for my vehicle with no low balling offers or after agreement haggling when picking up my vehicle. Best of all... They also offer free Notary service and Towing Service of your vehicle! You can't ask for anything better then that!
I also would like to Personally Thank... SHAAN RASOOL (Customer Service) for his professionalism, patience and most of all keeping it Real with me through every step of the process! Thank You sooo much for Everything! You made the sale of my vehicle Stress Free and such a laid back and relaxing experience! ⭐⭐⭐⭐
We were so impressed with the speed and efficiency of Cash for Cars. It is rare to be able to see such follow-up as quickly as they did. But also, everyone we spoke to was kind and made the process easy for us! Thank you!
Cash For Cars did exactly what their commercial says, I received excellent customer service, they bought my car at a reasonable price, I received the check the same day, they picked up my car, it was super easy. I definitely recommend them.
Cash for Cars and Copart Lexington East helped me when my car died while on a road trip through Kentucky. I had to fly home but they coordinated towing the vehicle and Fedexed the check payment and my license plate within one day. Excellent customer service, available by phone and email. They gave me a good price offer and honored the agreement. They made this stressful experience as easy and fast as possible. Highly recommend them.
Jan 18, 2021
Nearest Junkyards to Cash For Cars - Lexington East
195 Lisle Industrial Ave, Lexington, KY
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