This rating is based on customer reviews, inventory size, pricing, and service quality
In Forest City, IA, Custom Paint and Collision scores 97/100, with reviews praising professional, friendly staff, precise paint match, quality workmanship, and quick turnaround. Many cite clear communication, help with insurance, and fair pricing. A lone detailed 1-star notes surprise diagnostic scan fees and minor finish issues; a refund occurred but communication felt frustrating. Wait times are generally short. Reviews don’t cover inventory variety, yard organization, or ease of finding parts, so those aspects remain unclear, but overall sentiment is strongly positive for body repair and paint.
Cory was able to present 2 options for a minor body work project; I like options. Once parts came it, I was able to schedule a convenient time. Project was completed quicker and cheaper than expected! Can't ask for more than that!
Staff are friendly and helpful. Corey did an amazing job on my jeep; looked good as new! I had communicated often through email correspondence, and each time my questions were answered quickly. Price was more than fair... I would definitely recommend Custom Paint and Collision! Thanks again!
I am very disappointed with the repair experience I had at Custom Paint & Collision after a recent deer hit. Especially since the shop came recommended from a couple colleagues of mine.
The job itself was pretty basic - new front bumper and grill. Everything was fine until my car was ready for pickup. They called me to let me know my car was ready and that $75 would be due for a paintless dent repair that was separate from the deer hit. Then I received a second call before I had picked up that another $197 and change was due for amounts not covered by State Farm. Of this $197, $170 was for pre- and post-scans. Custom Paint & Collision tried to blame State Farm for not covering the scans. But the truth is, State Farm paid .5 hours each for the pre- and post-scans at the mechanical labor rate of $95/hour. So they received $95 in compensation for scans that really don’t take that long to complete. They wanted an additional $170 on top of this - presumably to cover the cost of owning and maintaining the scan tool? This is overhead expense and part of doing business - not something that should be covered by a customer or insurance company. Furthermore, they knew when I dropped my car off that this amount would not be covered - there was no need to try to spring it on me when my car was ready for pickup.
Ultimately, they refunded the $197, but not until I was forced to take time out of my work day to meet with my insurance agent in person to try to get them to pay for something that I agree they should not have had to pay. This added a great deal of inconvenience and stress to a situation that was already inconvenient and stressful (hitting a deer).
Despite all of this, I was not going to leave a review because they did ultimately refund my money. However, I noticed that there are two spots along the edge of the new bumper that were not fully covered with paint. There is white primer showing through the black paint. Photos included for reference. I would have hoped for a 5 star paint job after the 1 star customer service experience.
I cannot in good faith recommend this shop to anyone. If you do use them, make sure they are up front about all additional fees that will be charged so there are no surprises at the end.
Edit: I would like to highlight the following sentence from Custom Paint & Collision's response:
"The cost of the pre and post scans were also on the original estimate that we wrote for you, and your insurance company did not have them on their first change request which your insurance tells me they notified you about when we accepted the change request."
The insurance company revised the estimate and the shop accepted the revised estimate. It was fair of me to assume that they would not have accepted the revised estimate unless they were satisfied with the amount of compensation being offered. Otherwise, they should have clearly communicated that I would be on the hook for the difference. Instead, nothing was mentioned. It is really sad to see them try to shift blame to the customer.
Also, I have not had the opportunity to determine whether or not the white marks are buffing compound. They have survived 3 trips through the car wash although I understand that stuff can stick pretty hard. Even if it is compound, the car should not have been returned to me without the compound thoroughly cleaned off.
Cory and his crew have done nothing but top-notch quality work on all the vehicles we have had them repair over the years. Great people to work with, highly recommend
Corey is exceptionally professional...he did a spectacular job fixing my kia...in a timely manner...and was exemplary in dealing with the insurance claims!! Highly recommend his shop!!
Cory did work on my pickup. He does excellent work and gets it done fast. Very friendly and passionate about his work. Definitely will be back in the future. Would recommend him to anyone who needs paint or collision work done.
Being an insurance agent, I was very impressed by Cory's time frame and desire to get the job DONE. Procrastination is by far the biggest issue I see with repair shops but Cory definately has proven that he has the drive and desire to succeed in this career and he does it quick! Keep up the good work!
I needed a full paint job on my 2011 Ford Fusion and Cory did an amazing job! He perfectly matched my color and made sure it was perfect. He did it very quickly too. Definitely recommend!
Cory has done 2 projects for me so Far. I would Highly recommend Custom paint and collision to anyone! Fair pricing, quality work and Great customer service! I look forward to future business with Them in the future!
Fast, friendly service. Always down to earth guy. Perfectionist. Very great pricing. Also very talented. Definitely had the equipment to do anything when it comes to custom paint and collision. Thanks Cory.
The work done on my car here was completed fast so I didn't have to be without a vehicle very long and the paint matched perfectly! Awesome job, I couldn't even tell it was in an accident!
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