What clients say about Forest City Ford in Forest City (IA)
They found me a good deal on exactly what I wanted. Last car was flawless and gave us many years of trouble free service, and I have no doubt this one will serve us at least as well as the last. Good salespeople, low pressure and did not push products or services on me that I was not interested in. They did not have the exact car that I wanted in their lot so they went in their Network and found exactly what I wanted and when it arrived the purchasing process was under 20 minutes. Exactly what I wanted.
They had tv available in waiting room and it would take about an hour, and then things went wrong and it would take another hour but they offered me the courtesy car and I was able to go look for changing colors in parks near by and had an incredible day. The staff is certeous and friendly. Keeping me informed and have a nice private restroom. I felt comfortable and had a very nice day exploring around Forest City. Thank you!
Seamless experience as per usual. Prompt and courteous and got our vehicle in to be looked at and diagnosed the issue right away. They corrected the issue and we were on our way! Thanks again to Forest City Ford!
Brett was very helpful. I told him my battery saver would come on and I couldn't remote start my car. He checked my battery and I needed a new battery. I was there to have my check engine lite checked. He did fixed both problems. Thank you
Service is always fast and courteous! If you have to wait, there is a comfy corner and you can help yourself free WIFI, water, coffee and popcorn! Allison and Luke and Brett are awesome!!
I had been looking for a used F350 for a few weeks, I live in Colorado and was willing to travel for the truck I was looking for. I spent some time looking at trucks at other dealerships and some of the dealerships were here in Colorado where I was dealing with your “typical salesman” they just wanted me to sign paperwork.
My friend was also searching for trucks for me and he came across this F350 at Forest City Ford in Iowa, so I decided to give them a call. I spoke with Ben (the owner) on the phone, right away you could tell he was down to earth, honest and just very transparent about the vehicle that I was inquiring about. He took the time to answer all my questions about the truck that I had. Even though their pictures were very well taken of the truck on their website, I asked if I could get some more pictures of the truck and he said absolutely. So the next day not only did they provide me pictures, but his son Brett took the time to FaceTime, show me the truck and show me on video any questions I had about the truck!!! So that’s when I contacted Ben and within minutes we negotiated on price without getting haggled like other dealers! There were no hidden fees, basically no time was wasted and we made a deal in minutes which is valuable to me!
So I made the 11 1/2 hour drive to go pick up the truck, once I got there the truck was better than what it was in the pictures. They had it detailed to perfection! Then I did all the paperwork with Michelle which was very friendly and easy to work with and they had me out the door in roughly 1.5 hours. It was probably one of my best vehicle buying experiences ever! It just had a vibe where you just weren’t another number coming into buy a vehicle they called me on my trip up there and when I got home!!! That is awesome customer service!!! I would definitely recommend Forest City Ford to anyone that wants a good vehicle buying experience!!!
~Chad Anderson
They were superb and with out wait. So much to be CONSIDERED when purchasing a car in the future. Hands down, you won't get a better team then with Forest City Ford. They were kind, cooperative, timely, efficient and are credible. No worries EVER. They put your mind at ease and help you a lot. This is what I keep experiencing with them, regardless of the matter at hand. Such GIANTS among so many that can miss the mark. Thank you team Ford and God Bless You big.
Had a sudden breakdown on my F150 and they were able to make a quick diagnosis and were able to work it in for repairs. They kept me updated on the progress. Great communication.
We have purchased several vehicles from FC Ford and have always had great service. .Last Spring we purchased a new Ford Explorer and I love it! This was my second oil change on the new vehicle and as usual it was top notch! If you looking for a vehicle or need services done I highly recommend the team at Forest City Ford. Thanks Ben, Brett and the FC Ford team!
The guy didn’t explain nothing to me. I brought my investment to him for explanation of what the heck they did and all I got was you owe 70 some dollars I had to read the paper myself that’s not good when the other guy that works there read it to the customer and explained everything.
I was on a mission to suprise my husband with a new truck for our anniversary so the team at Forest City Ford was more than helpful and once I selected a vehicle they waisted no time getting everything ready for me. They went out of their way to even deliver it to the neighbors to help in the supprise. The team and staff was friendly. No preasure at all and even helped make a special suprise for my husband. They went above and beyond in the area of customer service and the service team even jumped in to help to make sure the truck was being detailed and ready to the time line. They have earned out business and will get ALL of our future business. Great staff ,very friendly, very helpful and best most reasonable pricing we found at a Gord dealership.
Brad and Bret at Forest City Ford, are most accommodating, friendly, and met all my needs, regarding my recent appointment with my Ford F150. They listened to what I has to say, offered a repair solution, and did the repair work promptly and thoroughly. I was very pleased and impressed, and would highly recommend the Service Department.
By far the most relaxing car purchasing experience you can have. Ben and Josh were great to deal with for all conversations. Once it came down to the paperwork and financing Michelle is extremely pleasant and easy going. This is how every car dealer should run things.
Forest City Ford is amazing to work with! Ben is made the whole process super easy and he was very knowledgeable to answer all my questions. I've bought 2 cars from them and wouldn't go anywhere else! Michelle got back to me really fast with information for financing and made signing all the papers quick and easy. And shout out to the service department who always does exceptional work on my car.
Picked up something in one of my tires and found it flat the next morning. Called Forest City Ford and they were able to take a look at it that day. Car needed tires anyway, so they installed 4 new tires, and I to picked it up the next day! Their service was amazing !! Highly recommend them!
They have been amazing! My daughter attends college there and it is 3 hours away and they have been so helpful and kind with her car whether it has been routine maintenance or a larger issue. They have been flexible working with her schedule too. Very great at commentating as well!
Lucky to have them in this area!
So impressed!! Everything in my van was gross and dusty after going to Mexico twice in it and being out in the desert. They did a phenomenal job getting in all the little crevices and tight spots to make sure it was spotless. It feels brand new now!
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