i called my insurance company for roadside assistance. they referred me to Protow. Their tow operator did so much damage in the 3 1/2 hours he had my vehicle. i arrived home (where my vehicle was towed to find my vehicle half on a flat bed and the rear of my vehicle on the ground. i called the office at protow and told them what was happening, including the the message i got saying my Services were complete , as i am looking at this man struggle to “complete” my service. the office sent someone out to my house . i surveyed the damage to my vehicle (best i could in the dark) and asked for a refund of the tow and asked how these damages were to be taken care of . after calling the business again , i was treated like i had done something wrong. repeatedly told people lie and try to say the tow caused damages that were already there… not one apology or action to rectify this situation. that was over a week agai. DO NOT LET THIS COMPANY TOW your vehicle , they do not back up there business and treat customers like garbage. off to court we will go. in the meantime i’m stuck with a severely damaged vehicle and worries i didn’t have before i let this company tow my vehicle home.

candi kleppe

07/09/2024 19:25:13

The staff is rude and belligerent. So unprofessional. Especially the females working they have an attitude that’s unnecessary. Called to ask if my vehicle was there and told me no then when one of my family member called they said yes and they were mad. That is so childish from a business to operate like that. And they said they took it because it was parked in front of the sign, no it wasn’t it was parked in front of my home so that’s definitely not true. Please do not ever use this company for anything just like all the other reviews on here it’s true they SUCK!!!!

Oliva Miranda

02/08/2025 15:02:39

Had the unfortunate need…. They were more than great! Helped me find a local place to have my Range Rover towed, instead of towing it to Des Moines… saved me $400 and made them $400 less… they put the customer first! Rare to find! Great job and good people.

Doris Ackerman Team KW Advantage

10/08/2023 22:46:32

First of all my car got towed to power tow without my consent. Then they want me to pay over 2000 in tow bills. I'm laughing at this because I worked at atc which originally towed it free of charge and now since I quit its a different story now I magically owe over 2000 to them. Honestly they passed because they lost the best mechanic they had. They all 2 faced talk shit behind workers and customers back real professional . I don't work there any more because I'm a 16 diesel tech and know my shit and I felt like i was surrounded my kindergartens working with me. It's amazing they do anything half rite just to get it out the door. Don't take your vehicles to pro tow or atc big mistake the are crooks and don't care about the customer they care about the dollar.

Steven

11/16/2024 04:56:47

My 16 year old nephew broke down on a major highway. Called pro tow, had them on speaker and the lady was very rude when she answered the phone. Tone of voice made us feel like a burden. Did not provide a time frame either. We went in and dropped off key and paid for the tow and called after almost an hour went by and told us they were on the way to the car. Car ended up getting towed by another tow company because it was broke down near a busy intersection. Which happened to only be 2 miles away from the pro tow shop. If I had known the time frame was over an hour I would have called another tow company. Ended up paying $500 due to unreliable communication. Called and asked to speak to the manager or owner and lady changed her tone of voice. Learn to treat others with kindness especially when they are broke down already.

Macklemore

04/06/2024 06:21:13

Horrible towing company. Extremely rude and have no idea what they are doing.

Steve Rust

08/30/2024 01:41:03

Pro Tow has helped me twice so far. The first time was for a lock out. They arrived within the estimated time and quickly got me into my vehicle. The second time was tonight. While yes, it took 8 hours to get to me, that is because of the sheer amount of people who had called today because of the blizzard. They were incredibly helpful when I called to ask for arrival times, and once they got here they got my car up onto the truck fairly quick after I moved it to make it more accessible.

Jaq

01/11/2024 01:59:08

I called Pro Tow because they take care of vehicles at my business and Rene answered the phone. One of my employees had locked their car while it was running. Rene was so professional and literally had someone out the door heading to my stranded employee before I even gave her all my personal information. Rene was more concerned about getting someone to the location of the vehicle. I recommend Pro Tow for any of your. Vehicle needs. Fast courteous and most of call caring. Thank you again Rene & Pro Tow for helping us out in our time of need

Gary Reynolds

12/07/2023 03:19:49

My vehicle broke down and I needed a quick tow. Ron was on the case and had my vehicle loaded up less than 30 minutes after submitting the request! One of the best experiences I’ve ever had with a tow service and it’s all because of Ron!

Dakota Morales

03/25/2024 22:58:11

My car was towed from it's location without my permission or knowledge or warning. When zi tried to get it back, the wanted $1000. I didn't even have a chance to get it towed to a garage to get fixed.

William Loeffers

06/02/2024 15:14:50

They towed my car before I could move it. They waited a whole week before leaving me know. By that time, the cost to tow it back was over $1000. When I asked if I could just get some personal items out, I was told I could for $700. They are thieves.

WILLIAM LOEFFERS

07/16/2024 01:08:22

Predatory tow company. Didn't realize my car was on a 'private' road and they charged me $370 for 'private impound' I'm sure much higher than their standard rates due to having a business contract with the apartment complex. On top of that, they were rude and unwilling to work with me on the costs. They charged me a total of $75/day for 'storage' due to 'administrative fees'. All in all, ended up having to pay nearly $800 for them to so kindly 'store' my vehicle for 5 days and threaten to scrap my vehicle if I did not retrieve it within 11 days. Do not give this predatory business your money. There are much kinder towing companies that are actually there to help the community. Take your business elsewhere.

Daniel Estrada

03/19/2024 04:08:49

My daughter locked her keys in her car. We called roadside assistance were told at least a 60 minute wait. Pro Tow was there within 30 minutes and the job was completed with 10 minutes! The driver was very nice and did a great job! Thank you for helping us out today and will keep your card for future use!

Susan Woodman

01/22/2023 16:03:56

Illegally towed my sisters van from in front of my home….the guy that was working also had a female non employee that was riding with trying to tell me the laws of my own private community….on top of that it was a handicap van for my mother in law….asked very nicely if they verified the plate because he told me he had drove over an hour to get here when she had been here for far less than 30mins….driver was screaming from the start and a terrible attitude…we tried to pay the cash fee but he seemed belligerent and possibly drunk and refused…tore up my neighbors lawn and was speeding out of here because he knew he had picked up the wrong vehicle…but kept yelling he’s not loosing his job over this.

Trevor Young

08/22/2024 05:25:18

VERY fast, very friendly! Professional and willing to listen and communicate, even with just a simple tow. Highly recommend!

Voelker fam

03/03/2022 16:39:16

The driver that assisted me today was very friendly and was professional. He arrived within 30 minutea of needing assistance and took me to the nearest car dealership. Would definitely recommend this company if in the Iowa City/Coralville/CR area.

Gayla

05/07/2023 00:59:44

I wanna thank Ty and Jake for coming out and helping me get my truck going after it wouldn't start.

Mark Hellendrung

10/11/2024 08:51:12

Needed an emergency jump on a Sunday morning, and Pro Tow was quick and helpful. Jake was kind and efficient. While I hope others don’t need help, I would recommend their services if you do.

Kathryn Lanius

02/04/2024 17:55:46

The people where nice and friendly. The driver J was so helpful and he had the best outlook in mind for me and the situation.

Ace “Ace” Pipkin

06/29/2024 02:45:30

Spoke with a very nice professional receptionist who was extremely helpful. As well as the individual who towed my vehicle forgot his name, but I was in a tough spot unable to get my keys to vehicle, he was able to work around that no problem and towed my vehicle to the correct destination... would highly recommend this company.

Alex Sturtz

03/23/2022 04:33:49

Requested a jumpstart. Was told and estimated time. They show up an hour earlier without a phone call. Didn’t even call at all, and when I did it was to cancel my request because my car wasn’t located. I walked a outside and my cars there. And too see them back out from behind it and drive away when I had just told them I’m inside. Not a couple feet from it.

Hunter Schrock

01/21/2022 16:27:04

I have used Pro Tow services in the past. But after finding out they towed The Bridge Under The Bridge's food trucks on an obvious lie and are now demanding $4,000 + $100/ day to release the vehicles, I assure you I will never use or recommend their services again. Their business practices are just sickening!!

Tamra Dowd

03/24/2023 13:32:29

These guys are supper awesome!!! Just got my vehicle towed from North Liberty to Marion at a reasonable price. Receptionist was awesome and fast on quote. And for Tom, the driver, he is supper awesome, fast, and really knows his job. Very polite. He got on the road ASAP when he obtained my details. Tom just took the load of my head!!! Thank you so much!!! BRAVO!!!!!!!!!!!

Emmanuel B.

04/13/2019 05:44:47

My Insurance company sent Pro Tow to my car for a lock out service. Original ETA was 60-75 minutes, but Howard arrived in 20 and had my keys in less than 4 minutes! Amazing Service, would highly recommend! You're a lifesaver Howard!!! THANK YOU

Local Guide

04/15/2022 23:53:28

I called Pro Tow after my truck broke down to get it hauled to a mechanic. The woman on the phone was incredibly helpful and sympathetic. She asked for plenty of details of the vehicle, where it was, and where it was going. I had a ride coming but they still agreed to pickup and drop off the truck without my presence required. I called again a week later to get the truck moved from the mechanic to my home after I found out the motor was blown, and they were again extremely helpful. The same woman on the phone was incredibly nice, and the driver called to confirm some details when he got to my house. Even without me there he dropped the truck off. It seems obvious he knows what he's doing, as he put the truck in the driveway in an out of the way spot knowing its not running. I recommend Pro Tow for any towing needs. Very polite and respectful.

Wes Kahle

01/30/2019 01:46:46

I called Pro Tow today to have then pull my son’s car out of a snow bank on Hwy 13. They gave me a window of time for the tow and called me 30 minutes ahead of the tow time to meet me at the location. The driver, Robert, arrived perfectly on time and quickly extracted my son’s car from the snow bank. Easy. I highly recommend Pro Tow since they do what they say and they do it with professionalism and courtesy. Plus, the price was very fair!

Curt Gandy

02/13/2019 18:07:15

Pro Tow was coordinated with my insurance and the process was very easy. They brought me gas after I barely made it home without my wallet. The two guys laughed about it with me and were super easy going. They even stayed to make sure my car turned on. I will be saving their info incase I ever need a tow!

Amelia Weltch

11/10/2019 15:26:02

Great service. Easy to work with. Quoted 75 minute wait time and called to say on their way 15 minutes later. Flat hourly rate. {Same rate a competitor gave me for only 30 minutes of service!} Quite easy to deal with. Highly recommend!

Tiffany Muszynski

01/26/2016 17:12:01

Doing the right thing should be a priority of any business. Not notifying the legal owners of any vehicle prior to towing is reprehensible especially when that owner is a Charitable institution clearly named on the vehicle. Charging enormous fees to a local Charity to release their vehicles adds to the insult and says so much about a businesses' integrity or lack there of. Would your parents be proud of your actions or would you want them treated the way you treat a charity? Step up and do the right thing.

Jay Reece

03/18/2023 20:46:05

Professionally priced unprofessional service. Sums it up pretty much, told me they dispatched a truck to tow my truck to the shop. Dispatched a truck that was too small and never called me. I call 4 hrs later and they tell me they are getting ready to dispatch the correct truck!! Then tried blaming me for incorrectly informing them of the weight, like I don't know how much my truck weighs!!!! Regardless nobody ever called to tell me that they weren't pitching it up until 5 pm when I started this process at 10 am

Nathan Himmel

11/13/2017 22:03:42

Address:	1501 76th Ave SW, Cedar Rapids, IA, United States
Phone:	+1 319-845-5017
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 169 Reviews
ZIP Code:	52404
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Pro Tow, L.L.C. JunkYard in Cedar Rapids (IA)

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