Always professional and the shop I trust most to fix something the first time. I’ve taken my vehicles here for a long time and have never had an issue.
The best and honest mechanics I've ever had to deal with! They are 10 stars in every area! The only problem I've had the last 2 times is my appointment times are not what was told to me when I make the appointment. Very frustrating!!!
Great service from a business that’s known and trusted throughout Marion and the residing communities ! I made inquiries for my car care and they said this was where to go . Stellar service indeed !
We have used Hale’s Auto for all of our repairs both personal and with our family’s business. They may be a little pricey but they do great work and stand behind it.
Walked in as a new customer and was in and out within five minutes after dropping off my vehicle. They clearly explained their current workload and time estimate, and everything was completed right on schedule. I received a text when it was ready, and pickup was quick and painless. Great first experience—professional, efficient, and well-communicated.
I'm not sure how to score this but I just picked up my car on the 1st (alternator replacement) & today it overheated from the short drive from Rural King to Small's Market. I was told it would be checked for any other issues after the replacement was completed.
Hale’s Automotive gave me fair pricing and quality service on my 2021 Chevy Malibu. They handled the electrical repair work with no issues and got everything back up and running. The technicians knew what they were doing, and the customer service was just as solid. Good people, honest work, and I left very happy.
Fast in warranty work, getting job done and excellent in communication. I have dealt with service shops and dealership service and I have to say Hale's types them all.
Full transmission service estimated at $600.00, then called and said it would be $769.00, then called and said they were snapping bolts off of the pan and it would take longer, no money was mentioned. When I went to pick up truck, bill was over $1000.00. They did give me a $75.00 coupon. This is unacceptable to me. I was willing to pay the $769.00. Anyway I will look at other avenues to get some relief.
We had a great first experience at Hale’s. All the staff were knowledgeable and courteous! They got us scheduled, in and out in a timely manner, and we couldn’t be happier with the front end alignment we got on our truck. You’ve earned a customer with us.
My husband took the car in however he said all was great and efficient. I had the oil changed at Ford awhile back, they stated my blinker needs changed and when I left it did not work. So, I took it to the repair side, and the man there just said looks like you have a leak in your blinker , mind you he never touched the car. And quoted me $500 to fix it and said it would just go out again, I have not been back. Took it to a few other places to have the oil changed, decided to bring it to you and you fixed the blinker less than $100 . Ford will get a call
On a multi state road trip my tire pressure light came on. Assuming it was from the extreme heat i happened to pull in to Hale’s to request air. Not only were they more than willing to accommodate me they immediately noticed the screw lodged in my rear tire! They immediately took my car in to patch tire and assured me they would have me back on road in less than an hour! Showed us to the air conditioned lounge and offered us free water & sodas. They made an unfortunate incident for 2 old women quite pleasant! I can’t thank them enough for their kindness and quick service! We finished our journey without any further issues! The team was WONDERFUL!
We unfortunately broke down in Marion, and after a referral by AAA, we were lucky to have found ourselves at Hale's Automotive. They were incredibly thorough, found all the problems after some investigation, and fixed the truck. The staff and mechanics were professional and friendly. They did a great job- we would highly recommend them.
They were very good and communicated throughout the whole repair process. They got the work done even sooner than expected which was very nice and suggests they are very efficient. They have one of the cleanest and organized shops I have ever seen and their office staff are friendly and willing to help you out.
Fit me in on a Friday for major repairs and replacement on a 2017 vehicle, locating locally-out-of stock parts in mt. Vernon, got them and installed before 4, car driving like new. Very professional. Would recommend.
I had a very good experience at Hales auto. They gave me a estimate to fix my truck and when I went to pick it up it was lower than estimated. Im a very satisfied with Hales. I'll bring my cars there if I don't feel like doing the work myself.
These folks were great! I broke down near the shop and had my vehicle towed over. I got there before they opened, but they were awesome and helped me out. I still had to get to where I was headed and they were able to drive me to enterprise to rent a vehicle. They were able to get my vehicle looked at and fixed. The folks at Hales went above and beyond! They made a bad situation very manageable and helped me out so much.
My wife and I were traveling from Michigan to Arkansas and the tire light came on in her car, even though they were extremely busy they took the time to quickly take care of the issue and get us back on the road. Very thankful for the quick and quality service we received. Thank you very much!
Excellent service! Fast! If you want it done right the 1st time, it’s worth the cost to use Hale’s for your automotive service. Stephan has always been upfront and honest! They towed my vehicle in and was able to get it fixed in only 2 days. Don’t use a shade tree mechanic, go to a trusted source and see the folks at Hale’s.
Excellent Service Hale’s Automotive is the place to go with all your vehicles Stephan & Laura & Taylor do an awesome job!! Go To Hales Automotive For The Best Service!! I Come All The Way From Harrisburg Illinois!! Thank You Matt Evert For Taking Care Of My Jeep!!
They were able to get my car taken care of the same day I called. The mechanic explained very well what was wrong and the options moving forward. Everyone was communicative good to work with.
Customer service was excellent, I broke down in the Marion area, and several locals recommended Hales. They were awesome, it was during the week of Christmas, they got me in as quickly as they possibly could, and even gave me a ride two different times to pick up a rental car, and to get back from the rental car dealership. Awesome experience.
We were traveling from Tennessee to Colorado. When we got to Marion, we had no heat, and a coolant leak. Hales was recommended to us, so we went there. Even though they were super busy, they took great care of us. Replaced the radiator that wad shot, leaking, and got heater core unclogged. Also gave us a ride to hotel and back. We were on the road the next morning. Such great work, and such great people!
I want to thank Hales for getting my car in almost immediately to work on my issues. They were upfront and honest with me. They could've taken advantage of me and threw some parts on my car just to get money. I wouldn't have known any better and It would've made sense, however they informed me that my car started to run fine when they test drove it to recreate my issue. It may not be a big deal to people but I appreciate the efficiency and integrity of this company. Although I had to pay for the diagnostic fee, i done some looking around and theirs was the cheapest in my area so no harm done. They get six stars from me!
Hale's was quickly able to diagnose an intermittent starting/stalling issue I'd been having and get it fixed. This was after a local dealership had the car for 2 weeks and managed to do nothing. Everyone was very nice and kept me updated on what was going on. They also completed some required maintenance for me at my request. Very pleased with the experience.
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