What clients say about Vernell's Interstate Service in Marion (IL)
I had a great experience here. I'm not from Illinois and ended up with a flat tire in the evening after everything had closed up. We were recommended Vernell's by another place we had stopped at who'd attempted (unsuccessfully) with all they could to help us.
From the moment we stepped in, we were treated with kindness, as if we were just friends needing help. I've never had such a wonderful experience with a mechanic shop. Nate, Dakota, and Mikey genuinely seemed to care about the situation. They helped us quickly and we left feeling relieved.
I made it home safely because of these people and cannot thank them enough. I would highly recommend Vernell's to anyone in the area and I now know exactly where to go if I need help again!
I can’t say enough good things about Nate and his crew. My friend (from out of state) and myself (from out of town) showed up unexpectedly last night with a flat tire, and from the moment we walked in, we were met with nothing but warmth and compassion. Nate, Mikey and Dakota didn’t make us feel like a burden at all, just like people who needed help.
What could’ve been a really stressful moment turned into a lovely and positive experience because of how welcoming and instantly willing to help they were (unlike the boss on duty at the Love’s Speedco that night. Shoutout to the employee who tried his damndest to help, as well, but didn’t have the tools.)
It’s rare to leave a mechanic feeling grateful instead of frazzled. I know where to go next time I’m in the area and need help, and will be telling all my friends about Vernell’s. Highly recommend. Thank you again, guys. It means so much to know there is still kindness in the world. ❤️
This shop has the worst services I went to check my airbag, they said they can take a look at it. They said we have the part after they took it off that said we don’t have it anymore. They made me leave that place without an airbag and they also charged me for full replacement .I would not recommend anyone to go by then they just scam you.
Went there at around midnight to get a new airbag on my trailer, it takes about 30-45 minutes roughly to replace an airbag on the trailer.
I was told by the shop guy the labor charges for replacing an airbag are 3 hours even if it takes one hour to complete the job. $450-$500 for just the labor ? Woahhh.
That's a good example of taking advantage of someone's helplessness
After a 12 hour shift, I walk out to my car and notice it is sitting on a rim! Every day this week has been a Monday for sure! However, I had my new tire mounted on a rim at this fantastic auto shop, and I was truly appreciative of their speed and professionalism. They completed the job in 5 minutes or less! The staff was very friendly, efficient, and clearly skilled, making the whole experience smooth and hassle-free. The quality of their work was outstanding, and they took great care to make sure everything was done perfectly. This experience was such a breath of fresh air after the week I’ve had and I could not be more grateful! If you're looking for reliable and quick auto service with a team that genuinely cares about their customers, I highly recommend giving them a visit. They really go above and beyond to ensure customer satisfaction, making it easy and stress-free to get your auto work done right the first time. Don’t hesitate to trust them with your vehicle, you won’t be disappointed!
My friend pulled into Huck’s around 9pm and seen an older couple stranded with 2 flat tires. She asked if they were ok and they said they weren’t from here and just got off the highway. My friend made some calls and found them 2 tires free of charge just to help out. We called Vernells and Jeremy came, very fast service! Thanks Jeremy, we appreciate your kindness and your professionalism! Highly recommend Vernells!!!
Back on the road in no time with the help of Nate and Hunter. They found a quick solution to repair my horse trailer and get me back on the road super fast! Thankful for their fast and friendly after hours service, my horses are grateful too!
Had air dryer issues.
So I rolled in and was greeted with friendly faces and smiles,
They started right away, fixed my issue, and said to myself,
They was no drama or attitude here here, I felt comfortable my whole time,
It was a pleasure.
We broke down, stuck on the side of the road. Vernell's came right out and took us home. Very professional, polite and a fair price. I would definitely recommend these guys.
This place is seriously the best! We don’t have a semi we only have a truck but the hooked us up big time! Nate and Brendan were very helpful and I really appreciate them keeping us safe!
We hit a large pot hole on I-57 Near West Frankfort and blew out two tires. We called Vernells. The traffic was very heavy and I was concerned for our safety. The gentleman that arrived was very professional. He put us in the safety of the wrecker cab. Then loaded our car quickly. He took our car to a shop and waited for a few minutes for our friends to show up. You couldn't ask for a better job.
A piece of my car became loose as I was traveling home one weekend and it was completely dragging across the road. It was getting dark and most auto shops were already closed. My dad found Vurnell's online and saw that it was open 24 hours! Brendan and Brendon helped me and they were so kind and personable!
Sunday 7PM. We call to see if they have a tire (2nd flat of the day). They do and the guy "knocked off 30 minutes" for us being so close. However the guy got here at 8:41, didn't have the tools necessary, borrowed my husband's tools, my husband did 80% of the work AND they still charged him $465. The guy said "he needed to be paid for the time out there and the time back". We do believe in paying for time but $250 for a tire and $140/hour with a minimum of 2 hours just to do 80% of the work yourself AND provide the tools. We were back on the road by 9:08. If you are in a pinch, pitch a tent because this is literal HWY robbery.
*update on this* the management got in touch and refunded the service call. It was MORE than what we were expecting and is much appreciated.
Jonas at Vernell's is the absolute best. He made a very stressful situation with my son and his vehicle much more bearable. He is a very gracious, empathetic man who goes above and beyond and will barely accept a thank you for it!! Forever thankful to you Jonas!! Talk about customer service which is so rare these days!!
We ran over a screw at 630 on a Saturday night coming out of the Finish Line car wash-, ran over to wm tire center and they wouldnt help us( even though we bought the tires there last yr)because it was almost closing time and they only had one guy working, so we went over to Vernells and pulled in, the mechanic Jerry, looked at the tire, said sure I will help you. Said itd be just a few minutes. He got us fixed up quickly and we were back on the road again. I wont forget how worried I was about my tire going flat and Vernells fixed us up quickly and got us back on our way. Thank you!!!!
There arent many good ones around like this anymore, professional
and caring about the customer!
I was in a tough spot, new to town and homeless, when I locked my keys in my car. Vernell's Interstate Service came to my rescue and got my car unlocked free of charge. I am beyond grateful for their kindness and generosity. They turned a really bad day into a sign that things might just work out after all. If you need a tow or any kind of roadside assistance, these are the people you want to call!
Vernell’s is an absolute lifesaver! We were traveling with a rental car and on a tight schedule to get back to St. Louis. Every other place we called was either closed or booked, but Vernell’s got us in immediately—no waiting, no hassle. The team was incredibly kind, helpful, and accommodating. They took care of everything quickly and professionally, and we were back on the road in no time. I’ll absolutely be recommending them to everyone I know and will definitely use them again if I’m ever in the area. Truly above and beyond service!
Am so happy to have Patrick work on my truck today, he was nice and experienced, as soon as I got in, he took his tools and asked me to release breaks and went to check. I was told its ABS valve yesterday, which was gonna take 3-5 days to come in.
But upon this check the following day, it was determined it was NOT and took him 30 minutes to fix the issue. Thank you Patrick at Vernells Interstate Services.
Outstanding Service from Start to Finish!
I can’t say enough good things about Vernell’s Interstate Service! From the moment I called in, the team was professional, efficient, and incredibly helpful. Technicians Nate, Mikey, and Carl went above and beyond to get me back on the road quickly and safely.
Nate was knowledgeable and took the time to explain everything clearly. Mikey handled the repairs with skill and precision, and Carl’s attention to detail was top-notch. They worked seamlessly together and made a stressful situation so much easier to handle.
If you're looking for reliable, honest, and high-quality service, look no further than Vernell’s.
Got me in & out new AC Compressor & AC Running like New great customer service reasonable prices.Done the right way with all necessary checks before letting truck out of shop.
Hello, today I went to the weight station to get a load from a heavy truck. After waiting for more than two hours, the broker sent a forklift from this company. The extra load was loaded from another truck to my truck. When the job was done, the employee who brought the forklift blocked the road and said he would not get paid. He held the other trucks and us hostage at the weight station . He wanted $800. I said I was just coming to get a load and that I did not know about the forklift fee. I said I was hungry and wanted to go to the truck park. He blocked the road with his own vehicle and left us stranded. In addition to the photos, there are also videos of the incident since the truck has a security camera. If you do not want to wait in this cold and do not want to be deprived, stay away from this company.
Vernells Service and Quality has exceeded our expectations with our commercial truck needs. We have a tight timeline in our business and Vernells always keeps us up and rolling! 👍🇺🇸
Trailer level valve replaced here after stopping at last 2 loves they didnt have the part, got to the shop at 10:30 pm , out by 1:15 am fair price thank you
Couldn't find a coolant reservoir cap anywhere for 100 miles and had to use a water bottle until this place saved the day. They had my part and gave me a discount. And their customer service was exceptional. I'd definitely come back!
I was traveling north in Paducah, Kentucky with blown hub seal on a hot shot trailer. A local RV joint couldn't help me out, but recommended Vernell's almost an hour to the North. I called ahead and service manager Cory was incredibly helpful. He was correct in that they had the parts for the axle brand on my trailer, and he was able to get me in and back out without seriously impacting my HOS driving time. I can't say enough good about these guys. Cory and his mechanics are great. Polite, professional, and really good at what they do. Many thanks to the shop.
These guys are awesome!! They saved a long road trip for me, 22 hours of driving, and I was only 5 hours in. I drive a Caravan, no big rig or anything like that. Wal-Mart Auto Center had literally closed down right in my face, and these guys were the only thing close to put a tire on my rim to complete my trip. A donut spare wasn't designed to go so far. Thanks a lot fellas.
Good service, we got blow up tire on trailer, I called them, they pick up the phone right away, we paid total with new tire and everything around 400$. 30 minutes and we been back on the road. Thank you guys for good service 🖒✋🙌☺
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