Honest and reliable are two words that are rare to use to describe an auto repair shop. KBs is both. They are trustworthy and honest. Highly recommend.
THEY ARE FANTASTIC.... WORKED AT VOGKER FORD. WAS HAVING TROUBLE WITH MY CAR STREEING WHEEL SHAKING. THEY NEVER COULD FIGURE IT OUT. TOOK IT TO THESE GUYS THEY FOUND THE ISSUES AND NOW IT IS PERFECT.. RUNS AND DRIVES PERFECT. THANK YOU GUYS. APPERICATE YOU ALL. 👍😊
It was easy to make an appointment. They were professional and friendly. They were very fair with their prices. Work was completed in a very timely manner. I recommend them for any auto service. I was very pleased.
I broke down while traveling to Michigan and found this shop. Shaun told me what he thought the problem was, but it would be Monday before he could run the diagnostic tests to be sure because the van was too hot and it was near closing time on Friday. I was able to leave my van there and rent a car to continue on my trip.
Turns out it was a very serious/expensive issue and my vehicle is old. They were able to fix me up enough to travel 350 miles back home so I could start looking for a new vehicle.
They were so kind and helpful in what was a very stressful situation.
Thanks so much!
Sheri
Bob is so good to work with. I live in northern Illinois and he took care of my vehicle With such professionalism would would recommend him to anybody.
Was recommended this place so I went and got new brakes, rotors, calipers, and wheel bearing end of November from KB auto lab spending over 1k only to take it to Honda 6 months later to pay for an inspection for excessive shaking to find out they(KB) used refurbished items and cheap rotors on my car. Upon bringing it back to KBs for them to correct the issue because it was under warranty, I had to sit and listen to Bob bad mouth Honda saying he’s worked on cars longer than anyone at Honda.. which is funny because well then why am I back here?... He also took it upon himself to look at a Honda paper in my car that I never once handed to him.. only to point more stuff out to me that Honda is wrong for. At one point I almost asked him to take Honda out of the equation because I was tired of how often he kept referring to them in a negative way. He said he could get me in on Thursday at 9am. I bring my car in on Thursday at 9am and ask if he’ll have it ready by 430pm because I had to work.. and he couldn’t give me an answer. I requested him to call me at 3 to let me know if I need to find another ride and he tells me to call him instead. I’m a female and the way these people treated me made me feel like the biggest inconvenience, as if I was the one that used bad parts on my car. As if I’m NOT the one who is being inconvenienced. Probably the rudest costumer service I’ve ever endured. Yes they corrected the issue(for right now at least) but the scrutiny I went through was not at all okay. Highly disappointed.
This is my go-to mechanic when needed! They've always done their best and more to get my repairs completed in a timely manner. They're very professional and knowledgeable and their costs are comparable to other mechanics. I've been dealing with Bob since 1998. I think that speaks volumes! Ten stars in my opinion!
They’ve fixed my air conditioning on two of my vehicles without any issues! Very professional team and ensures the customer understands exactly what they will do/have done to their vehicle. Scheduling for service was as easy as a phone call. Highly recommended for anybody
The mechanics here are the best! My wife and I love how they take the time to research and talk to other certified mechanics online and around the country. Great guys!!!!
Bob, Sean and crew took care of me in a prompt and positive manner and I feel much safer on the road! I've been using them for over 20 years when my car warranties have expired. Excellent service and a fair price! Highly recommended!
I had my engine light on and I just passed by this place without appointment and they took care of my car. I live 100 miles from Herrin and I did drive and came back to have the faulty part replaced. Excellent customer service. I love this place! I will be back.Thanks. 👌
Less than a year ago the garage replaced my transmission, which included a warranty. I was experiencing some issues and took it back to have it checked out. I had an appointment and they kept the car a whole day and never got to it. The next day they did look at the car and I was charged for them looking at it when it should have been covered under the warranty. They said because it wasn't happening when they checked, they had to charge me. I had also asked them in that same appointment to adjust the shift cable as it was not aligning properly. They made it worse, still charged me for the work and argued with us about it when questioned. I was satisfied with the transmission work originally, but the work done since has left me frustrated, annoyed and dissatisfied. I spent a LOT of money there and feel we were not treated professionally and the warranty was not honored. I do not intend to return.
Very friendly guys and knowledgeable. They were honest even though the news was not good. Only reason I didn't give 5 stare is because they weren't able to fix my car, not their fault.
I've been with KB Auto labs for over 35 years, from his father down to the son, family owned business. They have all state-of-the-art equipment up to date, excellent work, never ever did I have a problem.I trust them wholeheartedly. I would never ever go to anyone else!!!!! 🚙🚗🚐🚛🚘🔧🔩🔨
I took my 2017 Kia Soul in for front end noise. They did fix the problem and it was reasonable. However the front end of my car had noticeable damage to the hood when I went to pick it up. There was absolutely no damage whatsoever when I dropped it off. They assured me they did not do it, but when I asked to view their video surveillance, they conveniently couldn't pull it up. They still charged me for the work they performed, and argued they saved me a ton of money. Really? I now have to pay for a body shop.
The thing I love most about this guy is that he is honest and will treat you fairly. And he does good work. He communicates well with customers. He won't do more work than needs to be done and he will tell you exactly what is wrong and explain exactly what work he did afterward. He also stands by his work. I don't go anywhere else for repairs now.
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