GROOT RECYCLING & WASTE - ELGIN in
Elgin (IL)

Our drivers are awesome, refuse and recycling m. They are always so conscientious and considerate. If the wind happens to blow a piece of paper away they always pick it up afterwards. They are the best. Thanks

The customer service agent, Melanie, was excellent! I had a billing inquiry and she was able to resolve my issue! She was knowledgeable, patient and caring! The guys who empty/pickup our trash also do an excellent job. I have seen them pickup trash that blows out of the truck or trash cans as they are emptying them into truck on windy days!

I had an opportunity to interact with Michele of Groot Recycling related to carpet disposal. Michele was very responsive and provided all the information required so that I could complete the payment and have Groot remove the carpet pieces. Another person who helped me with the payment was also extremely efficient. Keep up the good work.

Tiffany was great in getting us set up with our new account. She provided all the information we required for our future needs, was upbeat, and left us feeling better for having talked to her. E She even saved us some money by helping us apply our senior discount.

Lucy was great on phone to transfer the service to us as we just purchased the home. Very friendly and happy to help us and explained about all services. Account got transferred in 10 minutes.

After my mom passed away I had to close out a number of her accounts. This has been an ordeal at a number of businesses, regardless of the fact that I have all of the necessary documentation. My experience with Groot & the help of Michele, was nothing but positive. Michele was able to help me finish any outstanding balance payments, close out the account, and provided me with directions for what to do with the garbage receptacles. She was very efficient & professional! Great service Groot!

Michelle was extremely nice and so helpful during my call to Groot. She was pleasant and very knowledgeable. It's always a good experience when you finish a call with customer service and there's a smile on your face! 🙂

Jessica was extremely helpful getting my new account set up. Cans were delivered the next day as promised. Extremely professional and courteous. Very quick process. She's a keeper.

Sold my house and needed to discontinue serve and terminate my Groot account. Michele was a pleasure to speak with and she went through all needed steps to cancel my account and any online payment information. Many thanks!

I had a great experience working with Michelle. She was professional, knowledgeable, and incredibly patient. She answered all my questions and went above and beyond to help. Excellent customer service!

Melanie was so awesome! She called me back promptly and even explained their terms and policies to a T! She was so professional but also down to earth! Please give her a bonus

Michelle was very accommodating. She helped me understand my options in the disposing of the various items I need to dispose of. I learned a lot. The correct protocols and legal requirements seem to change regularly. I now know that calling into Groot and getting the correct understanding is always the best method when in doubt. Thank you Michelle. Great job !! Chuck Weissmueller

Melanie Berg went above and beyond helping me close the account and manage the containers for my late mother’s estate. Her professionalism, patience, and kindness made a difficult process much easier. Thank you for having such a wonderful team; she deserves recognition for her excellent work!

MICHELE was very informative and patient with my many questions. She represented the company well and made me feel good about switching my service to Groot. Thank you Michele.

Melanie from the Elgin office was so thoughtful and empathetic in helping us through a situation we were dealing with. She went above and beyond by tracking our situation for a couple of days and then being proactive in solving it. Great human being and great representation for your company!

Michelle in customer service was fantastic! She dealt with my concern promptly and resolved my issue in less than an hour. Didn't blow me off and did what she promised. Great customer service!

Called to start Groot trash & recycle services at our new home in Glen Ellyn. Sonia Munoz was very helpful, walked me thru the steps, shared important info, and answered my questions. All went smoothly - thank you, Sonia.

I called the Groot office in Aurora to ask about vacation scheduling. Michele provided competent, professional, efficient service. She reviewed the options available with me, accessed my account and set everything up. The assistance Michele provided is a great example of the excellent customer service I have experienced each time I have contacted Groot.

Michelle did an excellent job of assisting me with setting up my service. She was polite efficient and very informative. She is an excellent representative to introduce me to your services

We just moved to our new home and set up recycling and waste service. Michele, the client service representative was very efficient in setting up the account and helpful in answering all my questions and explaining the other services available as well - like what to do with disposal of paint, etc. I am writing this review because some company reps try to get you off a call so quickly, but Michele was knowledgeable, patient and friendly. Thank you!

I had the pleasure of speaking with Tiffany when I called Groot, and she was outstanding. Helpful, genuinely pleasant, and yes, charming in a way that made the call feel easy instead of transactional. Thanks again, Tiffany. And thanks to Groot for employing someone who clearly cares about doing the job well.

I was very pleased with the assist provided by Sonya, she was able to answer my question regarding leaves quickly and switch out my huge cans for something more reasonable for my home. Great customer quick and pleasant customer service. Keep up the great job!!!

I asked Melanie specific odd questions if certain products can be recycled, such as a 24 inch steel post stake I had to replace, chemical cleaners, frozen pizza cardboard that doesn't really have grease, and ice cream containers I wash, but not sure they are recyclable because of the plastic coating. I love to recycle all I can, and appreciate her patience and gratitude toward me. She was so personable to speak with, and researched about the issues. I hope i get her every time i call! Thank you so much! :)

I have been out of town for 4 months taking care of my 93 year old mother and my handicapped brother. Trying to remember all the monthly Invoices. Michele was great to work with and I really appreciate her understanding and helping me out during this trying time. She was understanding and made a difficult situation much easier.

Both our receptacle lids were damaged needing either replaced lids or replacement containers. Called Groot to find out the process and how we get this fixed. Michele was very helpful in determining the size and type of containers we had and set up a time for an employee to come out to repair. I want to thank Michele for her help. Very pleasant to talk with and very knowledgeable. Thanks again! And all of you at Groot have a wonderful holiday season!!

I called in today to sign up for service since we are moving into our new place on 10/31. Michelle was extremely helpful and explained all the details. In spite of the computer doing what computers often do, she was able to get us signed up. I had questions about holidays, what is eligible for pickup and what is eligible for recycling. She answered all of my questions, and I feel that I am ready for our service to begin 11/7. Michelle was more than friendly and extremely helpful. Thanks Michelle.

Sonia M provided me with high-quality, professional, and clear support for my question and request. She followed up quickly and was very friendly throughout the process. I am thoroughly impressed with her help. Please keep Sonia at Groot and hire more employees like her. Thank you, Sonia.