What clients say about Lans City Auto Rebuilders in Lansing (IL)
This was the nicest and most professional service ever!!! I was given A1 service! They took great care of my 2023 Acura RDX and did an awesome repair job 🥳! I highly recommend 😊
I see good and bad reviews but honest review. Owner Bill is a very compassionate owner. He works with you especially if you’re paying out of pocket. Even gives great advice I most definitely would recommend them to people. He fixed my car twice no issues after fixing it!
If I can give it a -0 I would, but unfortunately 1 star is an option. We returned my mother's car to Lans City Auto Rebuilders after they initially failed to properly repair several components. Not only were many parts incorrectly installed, but it also appeared as though they used old, worn pieces instead of ordering the correct new parts for our car.
This shop operates more like a "chop shop," where they allegedly take parts from other vehicles and reuse them. When insurance companies pay them to repair cars, they seemingly replace damaged parts with old, substandard ones.
After returning the car for the second time to address these issues, my mother's car battery was stolen and replaced with a faulty one. She was only able to drive the car for less than a day before it wouldn’t start at all. A few weeks later, a different mechanic confirmed that Lans City Auto Rebuilders had indeed switched her battery with an old, non-functional one.
Given our experience, I strongly discourage anyone from taking their vehicle to this establishment or for any insurance company to recommend them. Their practices are dishonest and harmful, and they should be investigated for theft and substandard repair work.
Listen to me! This place is a junk yard not an auto repair shop. Do not I repeat do not take your car here! If I could put minus star rating trust me I would.
I would give Lans auto rebuilders as many Negative star’s as possible. I would never recommend this business to anyone. They are absolutely horrible and Not a Honorable place of business.
I can not wait until whenever they finish with my car ! I understand the process of them taking time to work but I don’t appreciate basically being called a liar ! I call at least once every other week just to get updates on my car . One guy tells me once thing and when it should be ready and I call back a few days later for another update and I get getting different answers ! I tried to be calm and understand they are working but I just didn’t appreciate the feed back and reaction I got from whomever answered the phone . I can’t wait until whenever they finish because I guarantee if I need any other work done , they will not be fix working on my car !
I read the reviews good And bad.... Not wrong either way but the man inside takes care of business... Good work and done fairly quick. Worked with my insurance and got it done, couldn't have asked for a better experience. Thx
Replaced my rear bumper and door and painted it. Did a horrible job. I’m just now seeing runs in the paint on my bottom rear bumper and door. Will never go back to this place or recommend anyone.
Towing services were utilized. No one at this business return calls especially after the insurance adjustor and the vehicle owners call. Mind you the requested information provided to someone who was rude and snotty on the phone.
Horrible customer service and they take too long and not even do things right. Had to take my car somewhere else to get it checked and fixed. This other place charge me a lil bit less and did a better job than this guys. I gave this place a chance even though I read they weren't good but I regret it. I won't recommend this place at all
I had an accident & my car insurance paid this place to do the work. Needless to say I have had to take my car elsewhere to be worked on. Poor, shoddy work! Never again will i return to this God awful place!
The owner almost begged for me to allow him to fix my car after I had my car accident. I allowed him to do the work, and he did not tighten my radiator correctly. All of my trans fluid leaked out of the car. I called him a week after I got my car back, and he told me to take it to a mechanic. Keep in mind that State Farm paid him for the work already. Long story short, the owner is nice at the beginning, but when he gets paid for the job and something goes wrong he has another mean and sarcastic side to him. I would not let him work on anything of mine ever again and I would not recommend anyone going to this place!
Lans-City Auto has helped me out twice already and both times I was treated great and my car looked as if I just got it off the lot. The owner is so kind he makes your experience so simple I really could go on but I know that if I ever need to visit a body shop, Lans-City will be my only option!
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