This is my first time coming to a auto repair shop and if heard some people that Midas from kedzie very trustworthy and the let me tell you this they are more beyond than that they were very professional on explaining the process and the how they were nice and makes you feel comfortable and I would recommend people who wants a reliable auto shop come to Midas trust me they won’t let you done will come again!!!!!
Angel was super helpful and friendly! He and the staff were quick and were transparent about the needs of my vehicle but weren't pushy about any repairs. They got everything I needed done and I appreciate the service!
Tyler was amazing man he was very patient and very respectful. He had a smile the whole time we spoke and I’m bringing all my other cars just cause of him
Tyler was great to work with. He was straightforward, kept communication clear, and didn’t leave things hanging when questions came up. Everything stayed organized and the process moved along without delays.
I had a great experience thanks to Denise and Cesar. They took excellent care of my oil change and tire rotation, and they also fixed one of my tires quickly and professionally. Denise was very helpful and friendly, and Cesar made sure everything was done right. The service was efficient, honest, and stress-free. I really appreciate their teamwork and customer service—highly recommend this location!
Always a warm and friendly welcoming. The service was excellent and very fast and they check everything out on your car with different payment options.
This location got me in and out on a busy Saturday. The person at the front I think their name was Denise was handling customers in person and over the phone like a pro. I tried going to 2 other locations and they wouldn't event give me a response on making an appointment. Another thing I liked is that they made recommendations for services but weren't pushy about it. It felt like they gave me advice and were respectful of my choices. Definitely coming here again
Great experience! Great customer service for sure,First time coming here and definitely coming back,they just won a new customer! Highly recommend it!!!
I brought my car here for my Illinois emissions test. I called first to verify the process at Midas, as I’d only used the high-capacity drive-thru testing stations previously. The employee was super nice on the phone and in person when I arrived. I noticed the employee I engaged with was equally good with other customers. The location is attractive and has a good parking situation. Everything was courteous, efficient (rapid fast in my experience), and I was provided clear info on next steps for sticker/plate renewal. This good experience with emissions testing means I’ll consider this location specifically for vehicle upkeep. It’s clear this Midas takes pride in good manners, efficiency, and a presentable place of business.
This is a good shop. They are our first stop for all of our cars. They stand by their work and explain why something is needed, and what is necessary or can wait. You can’t say this about a lot of places!
Awesome service! In and out in less than 5 minutes. Provided additional information on applying for my registration online, next emission test date, etc. I have never received this level of service at regular testing facilities. Great customer service.
They overcharge and should be shut down. I was left aggravated and broke. I have my brakes done. Denise said the job would take about 30 minutes. One hour later, I asked again, and she said about 1 hour. I told her I would leave and come back. Four hours later, I called to check on my car, and she said it was ready. I go into the store, and she said, It'll be an hour - my car is not ready. I finally got my car back, and they charged me $400.00 in labor.
I called them to check if they were available at 8:30, and the lady told me they were, and that I could drive in within an hour. I arrived at 9:20. She then told me I would have to wait at least 4 hours to get the alignment done because they were backed up. When I mentioned the phone call, she said, “Oh, that was more than 2 hours ago.” I showed her the phone log, and she dismissively replied, “So you want to drop the car off or what?” Of course I left.
Terrible experience — go to your local mechanic. The quality control you expect from a chain shop is not here.
I had my car serviced at this shop. They removed the dust shield and performed an oil change However when I took my car to another trusted mechanic, I was told the oil was extremely dirty, which makes me question whether the oil was actually changed. I rarely drive my car, so the oil shouldn’t have gotten that dirty in such a short time. I’m very disappointed and would recommend being very cautious and double checking after service also they charge me $650 to remove something which is to Much !! I tried to back out but apparently it was too late They are nice and respectful tho just maybe not honest the video shown on the bottom show what my friend mechanic found does not look like fresh oil.
I got my vehicle serviced today and it was an overall great experience. The customer service representative was excellent and was able to give me a full outline on future repairs for my vehicle.
Been coming here for years. Always been a positive experience, regardless of what work I need done. Will come back always for big jobs. Staff is great and willing to get my car done quickly. Always accommodating staff. Denise was quick and detailed about what needs to get done, as well as very commutative. Thanks again
I called for an appt they told me 4pm Denise did when i show up its sorry drop it off it will take 3 hours. Whats the point of the appt? I then say ok no problem i will wait. They respond with sorry wont get done today. What kind of service is this?? Highly UNPROFESSIONAL!
“Excellent service, very professional and honest. They explained the problem with my car in detail and repaired. The prices are fair and the customer service is outstanding. I definitely recommend them and will come back when needed.” Thank you Denise for all the help..
Had my MAF Sensor replaced here yesterday. The service was high quality but a little slow. They kept my car all day (9am dropoff and 3pm pickup) and they charged $900 for the part when it's $300 from the OEM. Crazy pricing. But at least they explained everything.
So my parents had a flat tire and was by this location and by force the shop wanted my father to bring his truck inside KNOWING that their tire is completely flat and would damage the vehicles wheels. They refused to help him change his wheel to a spare even though he was willing to pay. Later, a lady and a man came out of the Midas to threaten my parents that if they don’t leave, they’re going to call the police. My brother has went to help them change the wheel to get their spare put on and the Midas workers got angry and started arguing with my parents some more. My parents are in their 60’s and this location handled this situation very poorly and were very disrespectful. I will be submitting a complaint to their corporate office to escalate this. This is unacceptable.
Normally at this location, the service is excellent. Today my experience was one of the worst I’ve ever experienced. I had an 8am appointment for my 2014 Ford Explorer. I explained thoroughly that my check engine light was on from sensor and gas cap issue. Manager explained that they would run a diagnose to get the severity of the issue. Cane back at 11am, vehicle was still waiting to be serviced. Manager explained that it was 10 cars in front of mine for a diagnosis. I waited patiently until around 11:40 I noticed the mechanic had pulled my vehicle in and wasn’t running any diagnosis on my issue at hand but was looking at the water pump which I recently had sealed. I asked the manager what the mechanic is doing, and she explained he is working on the water pump….what did you bring your car in for!!!???? I explained to her that I shared my concern with you at 8am and you said you would run a diagnostic for my sensor….which was related to a camshaft sensor error. She said well you have 4 on your vehicle what do you wanna replace!!! That’s why I bought my vehicle in to your shop for you to run a diagnostic and tell me which one or more needs to be replaced!!!! I shouldn’t guess…you are the expert. Oh and by the way I’m a previous client that has spent well over $5k at This Location With you!! Needless to say, no diagnosis was ever ran, she guessed and assumed what I wanted done on my vehicle which led to an epic failure and my frustration. I’ve have reached out and filed a complaint waiting for a return call.
Came here with a leaking tire and probably in need of an oil change and was able to get in and out relatively quickly. Service was pretty spectacular and they even applied some discounts I didn’t know about.
I got plenty of help and suggestions for my car issue and they went above and beyond to fix what they could and save me some money along the way. Definitely recommending to whoever needs car service.
Thank you Denise for helping us with our preowned vehicle inspection! You got us in quickly and helped us pick the best inspection for our vehicle! We appreciate your jokes and just all around friendly service. Highly recommend this location!
When it comes to oil changes and great customer service. This is my go to spot to come and get my oil change. When it comes to great customer service I recommend this place. Very professional, nice, patient and love the atmosphere. I love how they always call to confirm my appointments. Also, when it comes to the service I love how they always let me know if they have any promotions or coupons available. Conner is one the best customer service representatives very helpful, professional and always greets you with a smile. If you have time why not make your appointment with Midas today.
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