This rating is based on customer reviews, inventory size, pricing, and service quality
A Reliable in Blue Island, IL shows mixed‑but‑positive feedback: 70/100. Many praise friendly, knowledgeable counter staff, a large inventory, clean parts, fair to low prices, and a solid 6‑month warranty. The yard feels organized and parts are often easy to find. Common complaints center on phone support—long holds, transfers, and curt responses—plus occasional wrong parts, higher engine prices, and delivery limits to certified shops. In‑store service is often good, yet experiences vary, so expect strengths with some service friction.
Not well they had the part I needed and came in at a very competitive price in fact a very good price but when I went to pick it up.. they gave me a condenser instead of the actual radiator so after driving 30 plus miles in terrible I80 traffic I had the wrong part time and money waisted gotta do it all again tomorrow two days off work.. I gotta do better and make sure the part is infact correct so another 60 miles tomorrow. Probably would have given it a 5 but all things considered 120 miles is a lot of driving in terrible I80 traffic
Darn pandemic makes it hard to pay. Credit card only and you have to call it in. Other than that it's well run and they are huge, I would be surprised if they didn't have what you want.
Your call Center operations is truly ineffective. The phone rings forever. Once you finally get someone they asked to call back? Who manages your center and why is the a don rate and service level suffering? There is a way to have the people needed to field high volume calls. Contact me for info. This is what I do and I had to go to a competitor because your phone center needs to be fixed, your parts and in store services are the best however!
Place use to be great before lkq got involed,call blue island office only to get transferred to Wisconsin teicw,then put on hold for 2p minutesand left there ,
Terrible Eric the sale man, was sort of rude,
And the part was not good is obvious that they don't check the parts, they care about money and screw customers! Really bad experience! Terrible!
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