This rating is based on customer reviews, inventory size, pricing, and service quality
From recent reviews, New Cats Auto Parts in Blue Island, IL scores 79/100. Many cite helpful staff, fast turnarounds and good prices, with several finding hard‑to‑get parts and a well‑stocked yard. Positives: reasonable pricing, quick windshield/rim service, and variety. Common complaints: inconsistent counter professionalism, quotes that change on pickup, inventory checks that prove wrong after long drives, a few mismatched/low‑grade parts, and occasional long waits. Yard organization is rarely mentioned, so unclear. Overall vibe: generally positive value, but verify price, part, and availability first.
Clearly they don't know the difference between parts and the only thing they know after waiting 30 minutes on top of what they already let me wait and brought a yellowish headlight and they said its (A grade) idk how, but it's not even the right headlight and all what they have to say "" well that's what we have""
I needed two rims ASAP, searched the Chicago/Indiana area and no luck. New Cats had them in stock at a great price and in really good condition. They were super helpful and FAST!!
I called yesterday to ask how much they would give me for
my junk car, they said $300. I call them today to come get it Now they tell me $200. I said "you said 300". She tells me " thats because the price changes from month to month"
Ok. Kinda shady if you ask me. No sale.
Used to like going there. Not so sure now.
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