Absolutely fantastic customer service and auto service! I was in a pinch and had to get my mom's rear brakes done before she went on a trip. I called around to see if anyone could do same day breaks since we found out about it at the end of the day when we did an oil change some other place.
I called and Dean answered. I told him the issue and he said no problem. Just bring it in as soon as you can and they can do it quickly. I was shocked he actually said yes! I drove the car over with my mom and they did the brakes for us while we waited! Jim, the gentleman helping us at the front desk , was also very pleasant and even helped me get new front windshield wipers for my civic when I was there.
If you have any car issues at all, go here. They are fantastic! Dean and Jim went above and beyond to get the brakes done for my mom. I will definitely be taking cars here in the future and will recommend it to anyone that asks where a good mechanic is! Keep it up guys!
They told me to come in for an oil change told me one price then when I get there, the price is like $40 $50 difference. I would recommend not coming here because they’re very dishonest with pricing
I got the low tire pressure message and tried to refill my front tires myself, but kept getting an error. Took my car to Midas and it turns out all 4 tires were low. They quickly fixed the problem and didn't even charge me. Will definitely be going back!
Tl;dr Aggressive staff, predatory pricing, and the car is still broken.
I have never encountered an auto mechanic this aggressive. When I calmly asked questions to support my brother regarding the bill, an employee of Jim's began swearing at me, using the F-word multiple times and insulting us. It was completely unprofessional and hostile. Beyond the abuse, the service was a failure. Predatory Pricing: We were quoted roughly $400 over the phone. When we arrived, the bill was double that amount (over $800). We were never given a price for the diagnostic or oil change, nor did we authorize a price increase. Incomplete Repairs: Despite paying this inflated price, the Check Engine light is still on and the car is idling at a dangerously low RPM. The issue was not fixed. Notice to the Owner: You are in violation of the Illinois Automotive Repair Act (815 ILCS 306/). Written Estimate: You failed to provide a written estimate for the increase. 10% Limit: You cannot charge more than 10% above the quote without specific permission. Consent: You failed to document any authorization for this price hike. We are filing a report with the Better Business Bureau and initiating a chargeback for services not rendered and unauthorized charges. I pray others avoid this place.
I’ve been bringing my vehicles to Midas for a while now, and I couldn’t be happier with the service. The team is always professional, honest, and efficient. A special thank you to Store Manager Dean and his entire team for always taking such great care of any vehicle I bring in. Their attention to detail and commitment to customer satisfaction truly set them apart. Highly recommend this Midas location!
I bought a full set of tires from them about 6 months ago and, as winter is starting, I asked them to take a look at them. They quickly squeezed me into their schedule and gave the tires a free fill and inspection. Thank you very much guys! I feel better heading into winter!
Jim got everything taken care of in a very timely manner. I needed a muffler and a resonator and and they could even do the timing belt on the Volvo V70 wagon!!!! I love this shop Jim and was absolutely awesome from the very beginning from when I called from the road....Even had a towing company that he suggested!!! The experience was absolutely awesome!!!! What a blessing only 3 miles from when my muffler got impaired!!!! Great Shop!!! Great People!!!! Very pleased!!!! Old fashioned amazing and super hospitality and super knowledgeable!!!! A winning combination!!!! Highly recommended!!!!
Always reliable and helpful only place I bring my cars for upkeep! Recently had an oil leak and they walked me through getting the right parts to fix it cost effectively!
I had an incredible experience at Midas! I was in a bit of a jam with my car, and they managed to fit me in for service much sooner than I expected. The team was friendly, efficient, and really made sure I felt taken care of throughout the entire process. Jim, in particular, went above and beyond! He was super knowledgeable, answered all my questions, and kept me updated every step of the way. It's rare to find such top-notch customer service these days. I’m beyond impressed and will definitely be returning for future car needs. Highly recommend Midas, especially if you’re lucky enough to work with Jim!
Jim was incredibly helpful in providing honest service in addressing a concern with my exhaust system! I had taken my car in to a local Subaru dealership for a rattle - which usually indicates something is loose - it was the exhaust heat shield - and they assured me that my entire exhaust system was "so rotted out with rust" that it certainly needed the entire system replaced. I came to Jim for a second opinion, as this location had gained our trust with an honest opinion on another one of our cars' exhaust systems. Not only was Jim willing and able to show me the problem and options to address it, he was able to show that the exhaust had only normal surface rust; if it needed replacement in the future, he discussed options, which did not require complete replacement as the dealership had tried to push on me sight-unseen. Integrity is everything in maintenance, and Jim has it in spades -- highly recommended!
I'm writing to express my sincere gratitude for the exceptional service provided by Jim and Sabri at Arlington Heights Midas location.
My wife recently experienced a flat tire in another town and visited a Midas there. They attempted a repair by resealing the tire with bead sealer, as they found no nail. Unfortunately, the tire continued to lose pressure and was completely flat by the time she arrived home.
When I got home, I put on the spare and brought the tire to Arlington Heights Midas, arriving close to closing time. Jim and Sabri were incredibly helpful and dedicated. They thoroughly inspected the tire and, after a few attempts with spray, successfully located the leak. They then promptly repaired the tire and even reinstalled it, despite being past closing hours.
Their professionalism and willingness to go above and beyond truly impressed me. We are very grateful for their excellent service and will definitely be returning to your location for future tire needs.
Thank you again for having such a friendly and dedicated team.
Every time I go to the Arlington Heights Midas for service, they continue to raise the bar. The first time was needing brake lines replaced due to rust. They automatically replaced with brass so they wouldn't rust and leak in the future. This time, I went in for tires on the kids' car. Knowing it was the kids' car, they automatically put all weather tires on as opposed to the higher performance tires that had been on it. Great guys and I highly recommend them.
I can't say enough wonderful things about this Midas location. I brought my car for what I thought was a simple oil change, and they were so honest about faulty work that had been done to my car by a previous fast oil-change chain. Instead of just pushing forward and doing a quick-fix job, they explained the problem, were so patient with me, and gave me solid advice. I am so appreciative of how kind, honest, and wonderful Jim and his team were. They have earned loyal customers out of our family - I wholeheartedly trust them!
We stopped at Midas in Arlington Heights on a Saturday afternoon after picking up a screw in our tire. They immediately helped by inspecting the tire. Fortunately, the screw didn’t puncture the tread but we greatly appreciated the immediate attention they gave us and got us on our way. Nice service!
Midas went above and beyond to help me get my battery back in place - free of charge as it was originally installed incorrectly somewhere else. Oil change was seamless and took under an hour. Very happy with their service!
The crew at Midas on Rand Road in Arlington Heights, IL, are truly top-notch. Kind, respectful, and honest, they consistently go above and beyond to provide the best possible service. We’ve been trusting them with our cars for years and wouldn’t go anywhere else. Whether it’s a quick fix or a major repair, they’re our go-to team. Give them a shot—you won’t be disappointed!
I’ve gotten my tires, muffler, breaks and rotors done here. Sal is wonderful and always shows me what’s wrong so I can visually see the issue. Brian is always so kind and attentive to any questions I have and they work quickly and efficiently. I appreciate their work. Definitely as a female would recommend especially.. they don’t make me feel stupid, and they always show me the issue.
I brought my car at this Midas at Rand Rd for a axle check up it turned out it is a rack and pinion problem. The manager (Dean) was very accomodating and advised me to keep an eye for the steering oil fluid and I don't need to have it replaced for now. He did additional inspection. I felt like I was given a very honest advise and all for free. Thank you Dean!
Our family was leaving for a camping trip and not far in the trip we got a flat tire. I pulled into this Midas with just the hope that they would inflate the tire enough to get me back home. These employees were WONDERFUL. Everyone was accommodating and helpful. They could see that I truly needed four new tires and worked with me to get the best deal. They did everything in their power to help us, even driving to another location to get tires so our service would be prompt and we could get back on the road for camping. Our mechanic was Jim and he was great. Explained everything, looked for deals, showed us what had gone wrong to cause our reoccurring flats. I would recommend this Midas and Jim to anyone. Thanks to all of the great Midas employees at this location. We were back on the road in hours. Couldn’t have been more pleased.
I had a flat tire last week and went to Midas at 1150 E Rand Rd, Arlington Heights. They checked the flat right away and found two nails in the tire. They also noticed that all my tires needed to be replaced — they were the original ones with over 65,000 miles on them.
They only had three tires in stock that day, so they replaced those immediately and I came back the next day to get the fourth tire and an alignment done. The service was quick, friendly, and efficient. They even let me know about a Midas coupon, which helped keep the cost reasonable.
Great experience overall — honest, helpful staff and quality service. I highly recommend this place!
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