What clients say about O'Reilly Auto Parts in Charleston (IL)
every time we've been here the large man with a beard seems extremely annoyed that we need his help, and has even basically refused to help us. I wanted my battery charged so instead of helping me get it out he sighed, looked annoyed, basically responded like this was the first time anyone had asked him such a ridiculous thing, handed me a wrench and told me to get it out myself. other times we've been here he's been similarly unhelpful.
Joseph and Wes’s were working the registers and were so very helpful, I needed glue for some plastic repair , and unbeknownst to me it had to specifically be polyethylene glue. They steered me in the right direction. Highly recommend!
The staff of the Charleston, Illinois O'Reilly's are real superstars!! They always know the correct part to recommend and are so willing to help in so many ways such as doing diagnostic tests, giving great advice, etc.!! I have never seen more outstanding automotive parts/service personnel than Ben, Glenn, Joseph, Wes, and others!! Keep up the tremendous job you are doing for our community!!
Jim Irwin
We got stuck on the side of the road, and the everyone was amazing, helpful, and so understanding! I thank everyone who helped us that day. We can finally finish are road trip! ??
I like the O'Reilly chain but don't let them check your dead battery. I took one there and the next day I picked it up and the sticker on it said BAD. So for kicks I took it to Battery Specialist. Came back the next day and they said it's all charged up and ready to go. So there you have it. O'Reilly's in Charleston has no problem claiming things to make you buy new. Trust is key..... I'll stick with Battery Specialist regarding batteries and charging systems.
I decided to go in this morning for a replacement tail light but when I showed up it said “no power, cash only” on the door. Based only off that I assumed I could go in and ask about the part but I was dead wrong. I walk in expecting the smallest bit of customer service but instead I get greeted by some old guy on his phone not looking up at me saying “sorry no power.” I’m glad he told me that because there’s no way I would have known that by the fact all the lights were off and the paper that was taped to the entrance. I continue to say “I know that, I was just wanting to know if you had the tail lights that I need” and then to my shock he responds in such a childish tone “ well I guess I’d need the power to be able to do my job.” I decided it wasn’t worth it and left to Rural King to get my part. I’d say there’s only two ways to go from this point if I ran the place. Either 1, next time put on the door “no power we’re not good enough to do anything without it,” or option 2, hire more competent workers.
Had a very stressful morning with my car initially not starting followed by a check engine light once it did turn on. Brought it in for a diagnostic test where Crystal was super friendly and prompt with getting it checked out! She helped ease the stress, let me know what could be wrong, and gave a great recommendation for an automechanic here in town to get it further checked out.
Polite friendly real customer service from now on they got my business after advance treated me like garbage so now I take my Auto parts needs here have been happy sense I did now I'm not going back every twenty minutes because I got the wrong part
My husband needed a new battery installed this morning. They would not do it because it was raining. The store associate said he did not want to get wet. Very disappointed with this service. Will not be back again.
My personal go to place for parts. Don't forget that they do price match. Though it's getting harder due to store brands. But for common stuff like oil, washer fluid, wax ect.... They will price match Walmart, Lowe's, home Depot, Menard's....ect...
655 W Lincoln Ave STE 4, Charleston, ILWaste management service
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