What clients say about New Wave Recovery in Greenville (IL)
Horrible communication & attitudes. The sign on their building states 9 to 5. Was there at 415 and they were closed. Told us they closed at 2 (when we finally got someone on the phone the next day) tho their sign does not support that. Called the next morning & they spoke so poorly & down to us. Refused to let us come to get belongings and personal/house keys from vehicle. Got another days charge because of it. Said we had to make an appointment the next day. Just their attitude alone I wouldnt recommend. Seems like they are just scheming to charge more money from an elderly couple than helping costumers. Wouldn't send my worse enemy to them.
I had a flat tire on a busy road, and I felt anxious about how to handle the situation. I called this towing service for assistance, and they arrived faster than I expected. The driver was not only professional but also very friendly, which helped ease my nerves. He quickly assessed the situation and helped me change the tire efficiently. I was back on the road in no time, all thanks to their fantastic service. I highly recommend this towing service to anyone!
I called for a tow and was impressed with how fast they arrived. The driver was courteous, and the entire process was smooth and stress-free. Excellent service
The towing company told me their driver got in an accident while coming to get my vehicle. Then they tried to get me to pay $40 extra after I had already paid them $450 because they would have had to go through a different company. I told them that was their problem and they would need to cover the extra charges. They agreed and said they had the second driver in route. After a few hours go by I called back and they tell me if I want a truck they will have another driver available within the next hour. This has all been over a 4-5 hour period. Of course I agree because I have already paid. When the driver finally arrived hours later he gave me an invoice and it was only 350. So I’m not sure why they charged me $450 and tried getting an additional $40 out of me. Beware of this company.
these people repoed my car 6th of december , ( when repoed u have 21 days to be able to reciver your car) that being said , i got my car back on 11th of december , that being said unless its 21 day and u can take my car what right did u have to get in my car and ransac and destroy ,throw half of glovebox Important paper and go threw every thing in MY DANG CAR FOR 21 DAYS TOSS WHATEVER YOU CHOOSE INTO TRASH BAGS AND WHOM KNOWS WHAT WAS TAKEN OR TOSSED IF MY PERSONAL BELONGINGS MINE DANG IT FOR OVER 2 WEEKS B4 YOU HAD THE RIGHT TO RUMMAGE THRU MY BELINGINGS THEN CHARGE ME $350 FOR WHAT $75 TOW AND 33$A DAY FAR CRY FROM WHAT U CHARGED ME FOR 4 DAMN DAYS , THIS WAS MY PERSONAL PROPERTY UNTILL THE 26TH OF DECEMBER , AND U TOOK IT UPON YOUR SELFS TO SORT THRU THROW AWAY WHAT YOU WANTED , OF MY STUF YOUS R OK I HAVE TO STOP NOW , WOULDN'T RECOMEND YOU TO MY DANG DOG
This company has some of the worst drivers I’ve seen, my wife was almost hit by one of their drivers while they were towing a trailer. I have no clue what kind of priority they think they have on the road, but running someone off the road is uncalled for and sad to see a local business employing workers like this. My recommendation would be to find another local tow company that has respectable drivers that won’t put local families at risk with their dangerous driving habits.
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