This rating is based on customer reviews, inventory size, pricing, and service quality
NAPA Auto Parts - McKay Auto Parts in Greenville, IL shows a strong overall sentiment: 90/100. Reviews emphasize friendly, knowledgeable staff, quick help, and successful battery installs. Inventory breadth is solid and parts are commonly in stock; pricing is described as decent, making it easy to find what you need with minimal wait. One serious complaint reports a mishandled battery install and poor follow‑through, an outlier against many positive service notes but worth flagging. Little detail appears on yard organization. A few reviewers note ties to the store, so slight bias is possible.
Went in to buy a battery. Worker was putting it in and broke the wire lug on the positive side from tightening it down too tight. He could barely use the tools, perhaps he was having a bad day but he seemed inept. After much ado he refused to fix it. He went back inside with the tools leaving me with the battery not hooked up and no way to fix it. I went back inside and demanded a manager. Never saw the manager but a different employee came outside put a new lug on (which the first guy said he couldn’t do). He finished hooking up everything so I could drive home. I have used a different Napa store in the past and had a battery installed but the Greenville store is a joke. I do NOT recommend this particular location!!!!!!!!!!!!!!!!
9 times out of 10 have the parts we need, if they don't have it they'll try their best to get it in! Very knowledgeable and helpful in the parts industry. This is THE place to go for all of your vehicle needs (filters, brakes, oil, wiper blades, etc)
My husband, Jon works at McKay NAPA! In working on cars, he found that NAPA parts work the best, and last much longer! Great quality! Jon bought a lot from Jim McKay, and has a great deal of respect for him!
I have to use a cane to walk. As soon as I got in the door, a young lady that worked there came and took the battery from me. And got me a new one and put it in my car I used my own tools to hook it up
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