What clients say about Trucks & Auto Auctions in Nampa (ID)
I’ve been going to Truck and Auto for over a decade, and the customer service has truly never changed. I still remember sitting in the old auction room holding a paddle—that’s how long I’ve been coming here. Through all these years, the team has remained top-notch, consistent, and genuinely willing to help.
There are a couple of individuals who really deserve special recognition. Brooke always does what’s right for the customer, no matter what, and Rudy consistently goes above and beyond. Their dedication and professionalism make a real difference.
What I love most is walking in and being greeted by name. It says everything about the relationships they build and the pride they take in their service. It’s rare to find a place that still delivers the same great experience year after year, and Truck and Auto absolutely does. Highly recommend.
My husband and I just bought 2 vehicles from the most recent auction. We went the day before and checked out about 6 cars. We had already been bidding but it definitely helped us decide what we really wanted. Rudy was outstanding and very helpful! We picked up the vehicles the next day and it was a fantastic experience. Rudy knew which car we wanted and celebrated with us that we had the winning bid. Pickup was really easy and fast. The entire staff made everything so fun. I would highly recommend previewing the vehicles before purchasing. A few we checked out had ticks and belt noises but were perfectly functional. These are used cars! You always take a chance buying used, but these are honest people.
I'm in the Walla Walla area so buying a car at auction from a distance can be a challenge. Laynie at T&A Auctions in Nampa has been an amazing asset to me to provide me with extra information to make a more informed buying decision. She completely went out of her way to provide extra pictures for me, gave me some invaluable feedback as to questions I had about a few vehicles, and her customer service skills and personality truly stand out to make me want to bid and win on future Nampa T&A Auctions. She's the type of individual you hope to find helping you in an auction setting. Great people instill confidence in sales when you can't do your own due dilligence in person. Laynie is awesome and that's why I'll keep shopping at Nampa Trucks and Auto Auctions.
The worse Auction I buy 4 cars from them two off them war post with engine problems but not just the engine the transmission as well on both
Never complain about it
But if anyone for some reason even if something tragic happens an don’t show up to pay you get banned from the website so conclusion they are the ones right an don’t care about there Customers
Response to auction response:
I live in utah that’s why it got 432 miles put on it. I couldn’t call over the weekend obviously so I called as soon as I could. The response just proves everything I said about you guys not taking ownership of lying about the status of the vehicle. There is no way your mechanic didn’t notice something wrong as soon as it was started. No ownership as you brushed me aside and cost me $3k in repairs. It’s a good thing I reported you guys to the bbb as hopefully that shows people what kind of auction house you guys are.
UPDATE: Car I purchased ended up needing all the timing chains and cam phasers replaced to pass emissions. This cost over $3k due to the auction not disclosing engine issues. I reached out and received no response the BBB has reached out to no response. They take no responsibilty for lying on listings. BUYERS BEWARE. Usually I'm not one to leave reviews but nobody should purchase vehicles from this place unless your one that likes to be lied to and ghosted after being lied to.
Car has possible major engine issues. Listing didn’t state any engine issues. Started rough from time I first picked it up. May need engine rebuild. Took awhile to get title to me. Not very honest auction to deal with. As a previous review stated nothing was disclosed. Their reply to him was if you let us know in the beginning we could’ve helped. Same thing I was just told even though I brought it up two days after purchase when I got it home and asked how long title should take to get. Overall would not trust them or buy from them unless you see it in person.
We have purchased 3 automobiles from this organization. The first was super smooth and a slam dunk. The second time we purchased a truck that after pickup we realized that the toolboxes shown in the photos while bidding on said item was removed from the truck prior to delivery. We contacted the company and they rectified the situation instantly. This past week, the truck that we won and paid for could not even be driven off the lot even though we spent an hour trying to keep it running and barely driving it down the street until it died. Brook got involved and tried to get the consignor to rectify the problem. Unfortunately it was a larger issue that was not disclosed so she gave us our money back! What peace of mind we have to buy from this company in the future, they are a transparent organization that does NOT want to pass along problems. We are confident that we will be coming back again and again, thank you!
A lot of places have good service before and during the sale, but Trucks & Auto in Nampa is excellent after the sale as well. I'd like to especially highlight the FANTASTIC experience I had dealing with Brooke. She is THE BEST! I can't say enough about her hard work, integrity and positive attitude - keep it up Brooke and Trucks & Auto!
Trucks and auto from the helpful staff to their cars has been an awesome experience. I have bought 7 cars and one jet ski there. All the cars and jet ski have been beyond good. Thanks Brook and the staff for all your dedication. I’ll see you again soon. Keep up the great work. I recently sold one car through them with great results. Forgot to mention. Gil Maiuro.
Purchased a car from here, exactly a month ago, and still haven’t received my title. I called today and they explained to me that they haven’t even sent it to the DMV yet. Pretty irritating! Please get it together!
Was sold a vehicle with undisclosed transmission slipping. Lesson learned: Do not buy an as-is vehicle without a testdrive, and don't buy from these guys. No response from them after the initial response below. They claim to test drive and disclose engine or drivetrain issues, don't believe them. After letting them know about the issue I got an email that they would see what they could do and never got another response to multiple emails. They claim they would have been able to help me "if I had just told them sooner", I find that hard to believe since they could have helped when I reached out, indeed they could still make it right if they wanted to, but they don't care. Remember, their customers are the sellers, not the buyers.
I understand it's an action and all vehicles are "as is" (I signed several disclaimers to that effect), however since customers are not allowed to drive the vehicles at all before buying, we do rely heavily on Trucks and Auto's statement on their website that they ensure the "vehicle is working as expected" and that it is their responsibility to ensure the transmission and engine work as expected. I also understand that a 100K mile vehicle will drive differently than a 30K mile vehicle, however even for a 100K mile vehicle bad transmission slipping is not "working as expected".
Needless to say, I have lost all faith in Trucks & Auto identifying and disclosing even major and obvious major mechanical issues with engine or transmission. This experience was not what I expected from Trucks & Auto Auctions, and I recommend potential buyers do not assume that even major and obvious mechanical issues be identified or disclosed by Trucks & Auto in their listings, despite their statement that they check that the vehicles "work as expected".
Don't be a sucker like me; don't buy a vehicle "as-is" without test driving it first, in other words, don't buy from Trucks & Auto Auctions.
I have purchased and sold several vehicles at Truck and Auto auction. Brooke has made it an awesome experience and she is very good at her job. The staff there is great and I will continue to purchase and sell vehicles with them because of the people there. Thank you for all you do for me
Have bought two cars from the Nampa location. Staff is always very helpful. Great way to purchase a car without a dealer markup. I'll be back...
I should add that Brooke has been very helpful with answering questions and picking up cars.
Just purchased a vehicle from them with rolled back miles. They never disclosed this information. After taking the battery out, cleaning, and replacing. The odometer went from 79k miles to 128k miles. Definitely over paid for the vehicle.
Edit: You are correct. This is my mistake, thank you for the clarification.
Just closed on a truck for $8600-- watched the timer run out then switch to pending-- It was ours-- Then 5 minutes later a pop up appears and the truck is all of a sudden up $2500 & also the listing had changed to list "No Minimum--No Reserve" I feel like this auction is rigged-- with multiple "auctioneers" or owners bidding up the prices. Too many coincidences with how the bids appear. Very Frustrated!
I sold a vehicle through them last week, and it was one that had no drivability issues, it just didn’t suit my needs any longer. The gals that worked with me were friendly, knew their stuff, and made the entire process as seamless as possible.
Bought a car sight unseen. Had to rely on telephone questions to make my decision. Car is as described and I couldn't be happier! Bring a jump box if you buy a vehicle. I needed it to start the car I bought. By the time I drove it home the battery was fully charged, it's been two weeks and battery still holds charge!
I have now bought and sold through this auction. Excellent, excellent, excellent customer service! Did I mention excellent? Always been greeted warmly, walked through the process, given ample time to look at vehicles, tons of information and intel.
This is a great place to do business!
Did I mention excellent?
Erik, Brooke and Brittany---you guys rock!
Great place you buy a vehicle. Purchasing process took about 5 minutes and I was out the door. If you are looking to buy a vehicle I would recommend you check this place out. Just make sure you understand you will not be able to test drive them.
Update: This is still a great place to buy a vehicle. Just know that it is much more popular now than it used to be so prices are higher. This is through no fault of Trucks and Auto, it's just the way things are now.
The people who work there are all super nice and the auction is well run. Its a fun experience and I generally have a high opinion of this place. Im just not a fan of them having no liability at all when purchasing one of their cars. I recently won a car at auction. I did all the due diligence i can possibly do with out being able to drive the car. I went there, inspected it, read codes, started it, the car seemed great. I won it, then as soon as i get the keys and drive off, i notice the transmission is slipping. Some of the descriptions about the cars state if there are known problems and thats cool, but there was nothing stated about known issues with this car. Anyone driving this car for 5 seconds would know the transmission is bad but they didn’t mention it. The kid that drove it from the back to the front for me would have felt it, but didn’t say anything. There definitely should be some liability on their part for selling a car with major transmission issues and not stating it in the description. I have taken the car to the dealer and they confirmed the flywheel is shot and its 1600$ to fix.
The people working there are the friendliest and most helpful. Explained all the process and helped with everything. Would have been a higher rating but we bought 3 cars and each of them had issues that were not disclosed on buy sheet. I realize they are as is but the windows not working, air conditioning not working and some other issues should have been noted. Loved the whole process and contact but question the validity of information given
Pleasant online auction experience. The website is live and updates well. The service over the phone and inside the building is exceptional. The young lady, Dallas, assisted me with filling out my paperwork for my purchase, and she was fantastic. Very personable and professional. Thank you Trucks & Auto!!!
Usually when it comes to reviews people tend to only post the negative things about a business. But this review is nothing but a positive one. I recently won the bid on a vehicle with trucks and auto auctions and paid my bill. While they were going through the paperwork in order to transfer the vehicle into my name they came across a note from the test drive prior to the auction that they had missed. The note said possible transmission issues! Because of this note one of the managers reached out to me by phone and his name was Cody. He stated that in good conscience he could not sell me the vehicle knowing that there was a transmission issue that wasn’t disclosed In the description of the vehicle that I was the top bidder on. Cody explain to me that he was going to go test drive the vehicle in question and get back to me. After test driving a vehicle he confirmed that there was a transmission issue. He apologized and offered to refund my money.As much as I wanted to get the vehicle I did not want to have a vehicle with a bad transmission. In my experience it isn’t too often that you find somebody as honest as this. If I could a gave this business a 10 star review I would have, I really appreciate it Cody being so honest with me. I definitely recommend using this auction because it’s not very often you find people that are honest. Thank you again Cody Even though this vehicle didn’t work out I am sure the next one will.
Thank you for an excellent auction experience and wonderful car! My husband and I participated in person (love to crank them), and bid online. Our first two auctions were learning experiences and we were thrilled to win a bid during our third auction. We are super happy with our car. Thanks to Brittany and Brooke and everybody for your helpful patience with us newbies and for your excellent customer service and auction administrative professionalism. You all rock!
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