Kind of a smallish auto parts store,
but the service has improved significantly, from when they first opened. I did find a good deal on gear oil at my last visit.
Update: I have lived in Star for one year. The first time I went to Napa I was assisted by Gabe, a young, personable, and very helpful young man and I pledged to continue patronizing this location for all of my auto parts needs.
Today I went there, again for a headlight bulb on the driver's side, which is what I purchased less than a year, so that is odd. Not saying that Napa sold me a faulty part, but maybe I have an electrical issue with my car? Something for me to think about.
Anyway, I was assisted by a woman, and though I didn't notice her name, her nametag said she was an assistant store manager. Unfortunately, she had the stereotypical personality for a person in the auto parts and service industry, which is to say she was unsmiling, unfriendly, and made virtually no eye contact. Just not a people person. She looked at her computer screen, mumbling about the system not working properly, and took forever to find my part. When she showed me to the section and picked out the part, she still seemed unsure of herself as to whether it was the correct headlight bulb.
At that point I was really feeling uncomfortable with going through with the transaction, wondering if she would give me the right part. I wanted to leave. That decision was made easy when I got to the register and their system would not allow me to pay with a credit card. She asked me if I had cash, I said "No", and started to leave, and she gave me an apology that seemed to me to lack any sincerity.
I went to O'Reillys, where a nice gentleman got my part right away. I'll be going there from now on for my auto needs.
First review: My wife and I recently moved to Star from CA. After an unfortunate experience at the local hardware store, I was in need of some parts in order to once again make functional the front license plate bracket for my 2018 RAV4.
I needed the clip nuts for the bracket and came to Napa Auto Parts, which is very close to my home. I was greeted with a smile by Gabe and he immediately offered his help. I showed him the part I needed and he assured me that he had it in stock. Unfortunately, I did not bring the bracket with me and so I had to make another trip home. When I returned with the bracket, Gabe quickly matched the part to it. I purchased it, installed it in the parking lot, and was on my way.
I told Gabe I was new to the area and he told me that if I had any questions or needed any help, he was very happy to assist me. What a great experience and Gabe and Napa Auto Parts are my new friends for all of my auto parts needs.
It was a Saturday at 11 am, I walked in to purchase a headlight. I noticed a customer at counter but no employee. I went ahead and searched for part number I needed on website and found item. Went back up to counter and the same customer was still standing there. After a minute or so he said to me that no one has helped him , employee has been on the phone since he’d been there and he’d been waiting at least 10 minutes. We waited another few minutes. Still with no help. The other guy walked out. After another a minute I asked employee if there was someone else to ring me up. She said , rudely that she was on the phone with a customer. The way she said it was so rude!! No I’m sorry, no I’ll be right with you, etc. If she had just said I’m sorry I’ll be with you as soon as I can or something like that I would have waited. Instead I’ll be going to O Reilly’s for that headlight. Very disappointed in customer service. I will not be returning again.
Napa Auto Parts. Star, ID
Thank You for sending the Right persons to ME!
I'm a Driver and my battery was drained. I called Napa to see if I could bring the Battery to them to charge. They said 'YES'! Napa had Jake come out to see 'What's Up'?.. Jake totally Helped and Followed Up with me till Fruition.
I went into the Star store today to discuss an issue with my battery and, I didn't get the name of the young man that helped me behind the counter but he normally works at the Eagle store. He was extremely knowledgeable and helpful. Great guy, represents NAPA Auto Parts in the best way possible. I won't go anywhere else.
Strong Work Ethic Fuels Customer Success at NAPA
Blake, an Assistant/Associate Manager at NAPA, consistently impresses with his professionalism and deep knowledge of automotive parts. He fosters a welcoming environment and takes the time to truly understand each customer's needs.
Blake's commitment to customer satisfaction shines through in his attentive listening and insightful advice. He considers various options, balancing quality, price, and the specific situation. Even when parts aren't readily available, his dedication ensures prompt sourcing and delivery.
A local resident, Blake understands the community and its values. This allows him to connect with customers on a deeper level, tailoring his approach for a more positive experience. His energetic and engaged personality further strengthens these connections.
For Blake, customer satisfaction is paramount. He prioritizes resolving vehicle problems and building long-term relationships. This commitment translates directly to NAPA's success in attracting and retaining loyal customers.
Made my 63 yr old wife install her own battery that was a warranty replacement while they watched. Completely disappointed and will not do business here again.
Unbelievable. These guys saved my bacon. I made a mistake when ordering online. I got back to the store at closing time. Blake held the door for me AND they had the correct part in stock. So grateful for good people and available parts. I can't say enough about how impressed I am with this store.
I went here today to get a part for my car which ended up being a lot more involved than expected to install. I went back to rerun the part and go a different route for now. Robert the store manager was AWESOME! He did the exchange without any hesitation and made it right for my situation. I usually go to the other 2 main auto stores out here and it always feels like I’m inconveniencing them with doing their job. Robert was a breath of fresh air to deal with and I’ll be returning to this location from now on for all my auto needs.
I have had alot of good experiences coming to this location. The staff is usually really busy but they always assist me with my needs as soon as possible. I recommend coming here to get your auto parts. They are very helpful.
Customer service was a hit and miss my afternoon started out with a employee by the name of Katie was quick to tell me that they didn’t have a part available and I found it hard to believe and when I came back hi spoke with another employee and with a little bit of digging we found both of the parts my shop needed, but it’s happened a couple times she was quick to say no .
And then today I came back to find a part I didn’t know the name of and the manager just made me and the young man helping feel stupid and it just wasn’t what I like to see when I come to Napa, step it up guys!
SLOW but nice. People were very slow and always seem to have computer difficulty. But they did put my windshield wiper on! Friendly and home town, but don’t go if you’re in a rush.
Called the store to see if they had a Group 65 battery in stock. Bobby answered the phone and wanted to know the year and all the information on the vehicle the battery is for. I said it didn't matter, do you have a Group 65 battery in stock? Bobby was rude, very rude on the phone and said the only way to look up the battery was by application. I guess walking to the back of the store to see if the battery was there was to much for him. No effort or want to help the customer. Good thing I didn't ask to see if they had "D" cell batteries for my flashlight, I would have needed my model and brand of flashlight.
Super clean store, friendly staff always greets you either with a smile or a friendly greeting. If they dont have a part they take their time to help find what you need and get the product to their store.
Don't recommend this store when Bobby is there. Extremely rude and disrespectful! Sold me the wrong ball joints, and when I rented the press tool he gave me the attachments but not the press. Doesn't seem to know what he needs to be selling to folks.
Just stopped in for an 0-ring. The lady behind the counter zipped around and found a nice selection of which I purchased just one. Then purchased some flush. She knew right where it was and I got what I needed and was out in record time. Thank you Carla!
Super happy to finally have a decent parts store in Star. I have been in a couple times so far and the staff has been more than helpful. Thanks guys!!!!
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