Garden Island Towing and Pumping in
Lihue (HI)

Very prompt, efficient and super friendly. I would absolutely recommend them to a friend.

5 stars, and an additional 5 shakas 🤙🤙🤙🤙🤙 Garden Island Towing are the Rockstars of the towing biz here on Kaua'i. Thanks so much for helping me get back home to South Side today (Sunday) Mahalo

Had this company dispatched for a lockout through AAA around 12:25 (after calling it in about an hour before). I had called them directly a few times during the day for updates as we’d also been trying other tow companies through the car rental’s roadside assistance that kept flaking. During calls, if they answered, they were nice but didn’t follow through on what they said they’d do (such as giving us a call back with an ETA update, come out to assist, etc). One time they did explain the driver they had had a flatbed that couldn’t make it to where we were so they were going to need to change cars. That was helpful because otherwise as we waited for the 5 hours we did wait for them, we had no clue if they were 15 minutes out or 4 hours out. They had also said there were 19 jobs they had so I understood they were busy and it was obviously our own fault we were locked out so they overall wait time isn’t the issue here. First update we had gotten was that they’d be there at 1:02. Second was 1:24 so we headed back to the car as we had no service where the car was parked and had to keep walking elsewhere to get updates or make calls. Third at 1:22 we got an update saying they were delayed. 2:30, 3:07, 3:43, 4:07 we requested AAA updates via their virtual assistance that all just said “delayed”. I finally called the company directly and got the information about the flatbed. Thankfully, my brother had a rental as well and we got that to leave the car for the first time after 5 hours of waiting with it. I was asked to send photos of the car to one of the workers. We tried but due to lack of service, they weren’t going through until we got to a bigger town. Then at 5:19, the AAA automatic notifications said our service request was canceled. I messaged AAA and they said it was the tow company who canceled with no explanation. So yeah, thanks to this tow company and AAA for wasting 5+ hours of our time to just cancel on us.

Great Service. Called for assistance and was able to meet us within 10 minutes. Very friendly and helpful. 😁

Joey really helped us out today. Our car broke down at Ke'e beach, which felt like the ends of the earth. Joey communicated with us the whole way, and got our car out of no man's land. Really can't recommend him enough

UPDATE: I broke into my own car to get it back. But if you think entitled means expecting a business to do what they say they do and not lie then you need to go back to school. I wish I could give no stars to your incompetence. Waiting all night and no help with getting into my car. In fact no one even answered despite being open “24 hours” You are a waste of space as a business and bring shame to this island.

Joey really saved the day. He helped my husband and I rescue the keys that I locked in the car as well as popped our bumper back on. He was super friendly, speedy, and efficient. Thanks, Joey!

Joey @ GI Towing and Pumping quickly responded to my request for cesspool pumping. He ascertained that blockage in the line was the problem. He returned with his excavator, found the exact cesspool location, and uncovered the access plug. He and his assistant then cut away the roots blocking the drain line. Darkness stopped work, but promptly the next morning Joey returned, on his birthday (!), to cover the cesspool lid and neatly restore all the dug-up area. Best service and quality ever. Mahalo Joey.

Joey arrived on time and was super easy to work with and did a great job getting our new car home safely. Mahalo!

Locked my keys in the car on the north side. They were out and had the door open within 30 minutes. I am very grateful and my dog even more so.

I called Garden Island towing because my car wouldn't start. I checked the battery and it only had 12.4 volts so I thought it was the battery. I jump started my car using my wife's car and although the reading on both batteries showed 13+ volts my car still wouldn't start so I was concerned it may have a starter issue. The tow truck driver came on time as promised. He used a jumpstarter and my car started immediately. I asked him that how come it did not start when I jumpstarted it myself. He said that it's because new cars have complicated electronic system. He then asked me to step out of my car and he immediately stepped in leaving the jumpstarter and the hood still open. After that he backed my car from the driveway. I thought he was just going to test it or what but he immediately loaded my car on his tow truck. I couldn't say anything and I thought it was just standard procedure. The shop said that it was just the battery was already weak and the reason why it did not start was perhaps my jumper cables were not also good. I told him about what the tow truck driver said about the car's electronics. He said that it has nothing to do with the car's electronics. Anyway, I am just thankful that I have my car back working again. But looking back my question is did he really have to tow my car to the shop when it already started? As I said I thought it was just standard procedure but what do I know? The few people that I asked including the shop owner said that he could have just charged me for coming and jumpstarting my car but what do they also know? Again, just thankful that I got my car back. Would I call this company again? Probably but I hope I won't have to.

Never showed... Then said we were off a dirt road when it was clearly described otherwise.. not the review type but pretty bummed not going to lie.

Great fast friendly service and pricing. Within 1 hour truck was towed. Thank you so much Joey & Cobie you guys rock🤙I HIGHLY RECOMMEND!!!!

They were prompt, only had to wait about 20 mins and their driver, Derek, was very professional, informative & helpful & a really good driver. He was able to maneuver my truck just where I needed it at drop off. I highly recommend Garden Island Towing, I'll definitely call them again when needed. Aloha

Professional and friendly. I had to get a car towed and didn’t want to miss my flight. Garden Island Towing really helped me out! Would definitely use them in the future.

GARDEN ISLAND towed my car .03 Miles from a place with no visible signage that closed early. I have a photo proof that if you walked a lot you would never see these signs buried in the trees After walking home to get my keys and coming back and finding my car gone I had to walk home again over one hour to track my car with my find my iPhone. I texted him and told him I needed my car back and he said he would not let it go until tomorrow so that way he got to charge me for two days storage and overtime. The law states that they will charge only a portion of the time that the car was in there yet he decided he was going to charge me for two full days now if I were to take this to court it would be not worth my time so I was basically held hostage and had to pay to get my car back $160 after walking an hour three times. Dirty business he can see the place from his shop practically just a quick way to make money no recourse for me my business vehicle was clearly in good shape and legitimately registered. Lowest life form causing me huge distress if I had a crew of guys that I needed to get to work the next day I would have suffered even huge losses. By the way it was obviously a contractors van at 2007 Ford in great condition in a hardware store parking lot it was not any way shape or form an abandoned vehicle I had just locked my keys inside and decided to walk home for the exercise.

Garden Island Towing voluntarily works with companies who tow cars after only 3 and a half hours of sitting. My car broke down and sat somewhere for a few hours. Garden Island Towing knew it had only been a few hours since the store closed and consistently tows cars for this company. They charged me 150 dollars for towing a block. When I explained my car was not working well and I did not want it driven out of their lot, they drove it out anyway. Then they told me they did me a favor because they would have charged me for another tow. I told them it had a coolant leak and shouldn’t be driven without checking some things. They wouldn’t let me in the lot and drove my car without my permission right after I had told them it shouldn’t be driven. They lady at the front desk told me to go back to where I came from when I complained about them towing my car. They said they always get stuck in the middle. However, they consistently work with at least one company that they know tows cars after only a couple hours. Unprofessional. EXPENSIVE!!!! 50 dollars to store the car for half a day and 75 to tow it around the block. 150 total. I hope none of you have your car break down near their place. The guy even said, I will tow it again if it isn’t gone ASAP. Unforgiving and unkind. Never have car problems near their shop or anyone they CHOOSE to work with. I would give them negative stars if I could.

I locked my keys in my car while I was in Lihue and I was freaking out. Called these guys up and I had my keys within 45 minutes. If you lock your keys in your car this business can help you. They're fast and courteous, would recommend them.

Fantastic customer service with Aloha! First off, very quick to take my call and assure me help was on the way. I found myself in a bad position as my truck died (for myself and the tow coming to help). Sione arrived and never batted an eye. He was very professional and friendly and worked hard to get my truck off a busy stretch of road. Not once did he seem inconvenienced or bothered to be out there. I have had a habit of driving old trucks and unfortunately have had my fair share of towing episodes in the past. I have never dealt with the friendliness, professionalism, and Aloha that Sione and the Garden Island Towing team showed me. I recommend this company to anyone in that tough situation of needing a tow and I know if I need one in the future who I will be calling. Mahalo!

I was driving south into the harbor and was turning left into the beach hut. The tow truck from garden island towing was tailgating me down the hill. I turned on my turn signal well ahead but, because of oncoming traffic had to stop. The tow truck almost hit me. He honked his horn repeatedly and screamed at me(I have witnesses) . Some drivers are really bad on Kauai but usually not professional drivers (like you would expect tow truck drivers to be..). On Kauai garden island towing truck drivers drive around with their emergency lights on (didn't get into the police academy) ... Tailgate, scream at people who use turn signals and harass people driving electric cars. My passenger and I were shocked.

Great service, fast, efficient, knowledgable, skillful , friendly and affordable. My car battery died and key was locked inside. Problem resolved in minutes. Highly recommend to anyone. 5 stars.

Big Mahalos To Garden Island towing they took care of getting my flooded out car off the North Shore immediately! Thanks for being there when the going got tough. Michael G Hanalei

Fast, afforadble, very professional, and reasonable. They also dropped me off at home "FREE OF CHARGE" (home was a little out of their way, but they worked with me which was super helpful) I HIGHLY Recommend this business.

Great company and great people! I had an emergency late at night with my rental car, and they were the only tow company that my insurance company could get ahold of. No one was open until the next morning so I was originally going to spend the night in my car until someone could Tow me. The owner of the tow company called me, came out that night, coordinated getting me home to my family and held the car for me until he could drop it off at the rental agency the next morning. I even accidentally left some of my belongings that they offered to mail back! Truely great people that show they care! I can’t thank them enough! MAHOLO!

A+++++ Highly Recommended. I called and they came out quickly to tow my vehicle. I was very pleased with the service and I would definitely call them again!

I would rate no stars if at all possible. Called after hours with an emergency , i literally called every tow company on island & they were one of the first that answered and said they could do the tow. 3 & 1/2 hours later , about 40 phone calls later and no show. Completely unprofessional , would not recommend . Call Pa'a Hana Towing or The Tow Truck.

Joey stole 2 of my cars without authority within 4 days. Predators to the MAX. Lied about stealing my personal property and bad attitude towards me to the point that I had to called the police multiple times and am still in legal hassles into the distant future and no transportation to boot. Filed Stolen vehicle reports with Hawai'i Commerce and Consumer Affairs as well.