Jackson Towing & Auto Repair Service in
Madison (GA)

If i could leave negative stars i would!!!!! THEY LITERALLY LEFT ME STRANDED IN AUGUSTA! My rental company sent request for towing @ 1030pm. It stated my LATEST ETA WAS 1:19am….. welll guess what 1:30AM come and no damn show. Then after trying to contact them multiple times they either blocked my number or turned the cell phone off which is unacceptable! You can best believe ima get yall sut down. Imagine how i was feeling out somewhere im not familiar at night BY MYSELF !!!! SHAME ON YALL

Speedy response, reasonable pricing! 511 roadside assistance wasn’t helpful at all! Contacted this establishment due to our urgent need (car stalled on 20W on a 103 degree day our 2 year old present) and they came within 10 minutes to check on our vehicle which resulted in them towing our car shortly thereafter, 61 miles to our home dealership! Very grateful for their service! Thank you Jaylen!

Great service and great communication. A small shop, family owned, from what I could tell. Polite and knowledgeable! We got lucky they were able to tow us within an hour, and get the transmission replaced within a week. Definitely recommend.

After quite possibly the worst thing that could have happened on our way from from Chattanooga to Myrtle Beach and having a clutch slip, we called these guys and were able to get off of the side of the interstate after being stranded for 3 plus hours, they were there in 20 minutes and got us somewhere to get the car fixed. If you wanna good person to deal with. These are the guys. Thanks again so much !

My jeep broke a belt and one of the pulleys. I'm not from anywhere near there. In fact, I'm from NC, traveling alone and frightened. Once the tow truck arrived, I felt completely at ease. Reasonable prices and good people. If I lived close. I would definitely spread their name around to give them more business.

Spoke to this guy named Jerome- he told me he will be there in 2 hours. 5 hours later, 20+ calls later, no show, no nothing- Unreliable is an understatement to describe this company . Plus there is a review by Jerome Jackson on here - it is a self made review. Beware and use their service at your own risk.

I can not express enough how much these guys helped me. They were there when AAA was not. They picked up my enclosed trailer that had lost a wheel assembly and towed it to their shop, and repaired it for me. They charged a fair and honest price too! I recommend them if you need any service they offer.

I had a flat tire going down US Highway 441 toward Eatonton Georgia, I called Jackson towing and they were there within 20 minutes and fixed my tire perfectly. I highly recommend this business for roadside assistance, he has a wonderful family! Thank you for saving my day!

I really want to thank you guys and express how grateful I am for your guys’ service yesterday. And I want everyone to know these guys are absolutely wonderful. I blew a tire out on 71 N south of Harrisburg and my car battery died as well. I managed to get the tire off, but it was too dark to safely change the tire without hazards and flares to get vehicles to move over to the left lane. It was pitch black dark outside, but Scott did his diligence and found me eventually. He was able to get my spare on quickly and jumped my car. He stayed with me until the windows defogged and watched for me to have enough clearance to safely drive away. He then went above and beyond and followed me to the next exit where it was safe to check my tire pressure in the spare to make sure I could get home. These guys provided an excellent service in moving as quickly as they did late in the evening and being polite as well. Thank you again everyone and especially Scott. Merry Christmas guys!

I’ve been waiting at 3 1/2 hours for them to show after my insurance company gave them a call. First excuse was the driver wasn’t feeling well after exceeding the first 90min deadline; after stating they’ll be here in 35min driver still hasn’t shown and stated they’re stuck in traffic... however there is no traffic in rural Georgia. Asked if I can wait another 30min... NO!

We recently had a busted tire while driving late at night on a dangerous highway. Our insurance company called Jackson's Towing Company and they gave us an estimated wait time of an hour and a half. We were moved to a safer spot by a local deputy and she was really nice and thoughtful to us. We then tried calling the towing company to give them our updated location and they never picked up. It also said from our insurance company app that no one had even responded to the notification that their help was needed. I would not recommend this tossing company whatsoever.

Went through Geico to get a flat tire on our camper changed. We were told by Jackson’s that someone would be there in 20 minutes. We waited close to 1.5 hours and nobody showed. We contacted them again and was informed that they were unable to help since it was a camper. That is fine but they should of informed us instead of having us wait so long for absolutely nothing on the side of the damn interstate.

Had my Yamaha 750 die on me in the middle of downtown. Called one towing company and waited 2 hours and the guy never showed. THEN I called Jackson towing and Big Bruce came in clutch. That guy is a true pro. Can't say enough about the guy. Very professional, quick and efficient.

I Highly recommend Jackson towing and auto collision. I got locked out of my 2006 Mitsubishi, and the Driver, Big Bruce came and popped the door open within a minute! He was very professional and courteous! He let me know where he was on the way to me and about how long it would take. He quickly got me back on track with my day. Thank you Big Bruce! 5 *s and would recommend.

Jackson towing is a 10 rating and a A+ + rating with the BB and B, in my book solely due to the outstanding service from Big Bruce (first time a Marine gave a Sailor a ride). After, calling 1/2 of one star rated USAA roadside insurance paying $150 upfront and waiting 7 hours on three other tow company no shows or return calls, poor customer service topped with a 37 degree night, the amazing Jackson towing called (Big Bruce) saying were on the "WAY". He said I am coming out of Athens to you in Decatur and will arrive in 1 1/2 hrs. He showed onetime, professional and saying he get me and my vehicle home safely. From this day forward, I am calling Jackson towing and requesting Big Bruce sending the bill to 1/2 star USAA. GOD continue to Bless Big Bruce and Jackson towing service. Phillip

I truly appreciate Jackson Towing. My car stopped accelerating on the highway and I had to stop. We called Triple A and they took 2 hours to “find” a towing company to come pick me up, but never came. I called Jackson Towing and Big Bruce came within 30 minutes. He was very kind, patient, and helpful. He was very social and made sure we were comfortable on our drive home. Ask for Bruce! He will get you where you need to be.

Big Bruce from Jackson Towing was awesome. I highly recommend this company. My ETA was like 74 min and Big Bruce beat the time in 30min or less. He was very nice and very respectful. Thanks again!

I got into a car accident this evening. My insurance company called Jackson Towing and they sent Big Bruce. Dispatch gave me a 45 min ETA, but Bruce arrived under time. He was fast, efficient, respectful and kind. Great service! Thank you Big Bruce!

I absolutely love Jackson Towing! Big Bruce resuced my daughters and I when we had a flat on the side of I-20!!! Not long after I called my insurance company (15 mins), Bruce called me to ask exactly where we were, what the situation was, and gave an appropriate ETA 😁 He was curious, respectful, and did not ignore my babies! His customer service is amazing and not hard on the eyes at all 😍 Wonderful, fast and engaging service!! I wouldn't mind getting another flat just to deal with and see him again!

I was set up with Jackson Towing through Volkswagen roadside assistance service. I was given a 75 minute wait time. It was a Sunday night at 9:30 so I expected the wait. After 40 minutes or so I began trying to call both the dispatch number and the office. After numerous attempts my call was answered and was told they would be there in about 20 minutes. I got a text from the roadside assistance about 5 minutes later telling me another company was coming to tow me. I waited about 40 minutes and tried both companies to no avail. Both companies (Jackson and C&J) were extremely unprofessional and not at all helpful. After scheduling a third company through roadside assistance, I was finally picked up within 30 minutes (at 1:15 am). The tow truck driver asked how long we had been waiting, when I told him 4 hours he said "waiting on Jackson Towing I bet!" He said they leave people stranded all the time. Best bet is to avoid both Jackson and C&J if at all possible. Update: After posting this review I was texted by Jackson Towing and told the tow truck got a flat tire 20 minutes from my location and could not make it. Jackson Towing said they contacted the roadside assistance service to cancel and for the service to schedule someone else. This is completely understandable, however I don't understand why my numerous attempts to contact Jackson Towing after my initial conversation with them fell short or why I did not at least receive a text message explaining that they could not make it. It would have been nice to know they weren't coming. I've added an additional star because they contacted me and apologized for the inconvenience.

Shady n slow! Unprofessional! If I could give 0 stars, I would! Assigned by Progressive as J&J Towing, to tow my van 6 miles. Order went in at 11:48am; wait time of 65 min. ETA of 12:53pm. 1:15pm, tried to check the ETA at # listed. Called 4 x's n each rang til they picked up n hung up. Called P, notified them; they called dispatch. Were told the driver was stuck in traffic n would arrive in 20 mins, approx 1:40pm. P called several times; driver still hadn't showed. At 3:51pm, P spoke to dispatch again n was told the driver was 6 mins away. But had been 20 mins away over 1 1/2 hrs earlier? They asked if I would like another co. to be assigned to see which picked up first, that maybe another co. would be faster. I agreed bc neither of us trusted anything they said at this point. P assigned me to C&J Towing, Athens, GA; wait time 65 mins, ETA 5:05pm. They called J&J to check status at 4pm, dispatch said my van was on the truck n hung up on them. Back to wait, P calls me 5:10pm. We both went to call to check ETA again; saw that the # listed was same for J&J as for C&J! So many poor reviews; they use multiple fake names with the insurance cos.! They finally got my van at 5:19pm, (it was on the J&J truck at 4pm?) approx. 5 1/2 hrs after the first ETA. Arrived at my house at 5:46pm, NO apologies for any delay or wait. I had my 10 mo. old with me; my husband picked us up n took us home; I did not stay with the van. A preemie with hydronephrosis, a 5 1/2 hour wait in the heat could have been catastrophic! When he dropped my van, he left the flat bed at a high tilt; he put it in gear to back it off n I thought my transmission fell out with the noise! I made P aware of the drop off; they had already filed a complaint under both co. names. I notified them that the co. on the side of the truck was not either of the names assigned, it was Jackson Towing, Madison, GA, which low and behold, is ALSO on their list! For now, anyway. P was as upset as I was, n stated they would handle the situation to put a stop to this. I was not originally upset at the delay; tried to stay informed on the status of my vehicle. The lies are what infuriated me, the disregard for the customer, n being on the insurance list under multiple co. names tells me they have no concern with correcting these problems, only telling more lies to make as much $ as they can. So unprofessional, so unethical! I'm thankful that I had the option to go home. Can't imagine how awful the wait was for those stranded with your car! These people should be ashamed of themselves! Jeff, Josh, Jerome Jackson, shame on you!!!! UPDATE: The owner replied on here, I'm also getting texts. To address, no Progressive didn't call him, they were very upset when told that the name on the truck did not match the order. The status tracker showed C&J Towing was the company that picked up my van; that's who P had the most recent call in to, after waiting hrs on J&J (but both have the same contact # in the tracker, so, do the math) J&J is the co. that told P the driver had my van on the truck at 4pm, a lie. So NOW, someone claims to be Jeff from C&J n text me that their truck broke down (read the other reviews, that n the stuck in traffic one, I got both! You need a tow truck for your tow truck JS) n they had to call Jackson Towing to fill in. Could be, EXCEPT, the P Supervisor I talked to AFTER my van was dropped stated that Jackson is on their list, but wasn't assigned my tow by P; the tow cos. can't pass the order, P will assign it to the next on the list. So EVEN IF that's what they did, they are in violation of progressive/agero's policies. Instead of being sorry, they should communicate with the customer not ignore them until they get called out. Excuses do not help you, they are digging a deeper hole for your company. Do not use my personal # again or I will file a complaint with the BBB. You couldn't use it to let me know anything over 5 hrs, til you were loading it to ask to crank it n pull it up on the truck; don't use it now, thanks.

If I could give a zero, I would. I broke down in Watkinsville off 53 when they accepted my insurance provider's request for tow service. Original estimated ETA was 60 minutes. It shortly became 120 minutes. After 4 hours on the side of the road, in the heat, with no water, I gave in and called a friend to give me a ride home, leaving my truck behind. I tried calling 15 times. Each time went straight to a voicemail box that is "not yet set up." I tracked down the company on FB and messages him. I went ignored. I can even prove how he read my message and never responded. The insurance company called with every check-in and went ignored. Safe to say there is a formal complaint filed now.

Called roadside assistance from Liberty Mutual. It took a while, but they did arrive and took my car to their towing & repair location. They figured out what was wrong very quickly, but the part had to be special-ordered. They tried to find a rental car for me (no dice - it was Christmas weekend and nobody had one), then took me back to the highway to meet the friend who was picking me up. When the part arrived, they installed it and it was they exact repair my car needed! They were very helpful all the way through.

My car wouldn’t start so I called State Farm for roadside assistance and assigned these guys to tow my car to the dealership and took them over 4 hours to get to my car. Tried calling numerous times with no response. When they finally arrived, they gave me attitude for them having to wait 10 minutes to get my key to them. Wow. If I had known it would have taken this long I would’ve just paid out of pocket for towing. Absolutely terrible service. Would never recommend them to anyone.

What kind of person leaves a motorist stranded on the side of the interstate and just never shows? I spent 6 hours on 1-20, at mile marker 164 this evening after breaking down on my way back to SC. I called roadside assistance, they called Jackson Towing, and gave me an ETA of an hour and a half, 7:30pm. At 8pm my insurance company called back to check, then called the driver to get his location. He told them he'd be there in 20 mins, and that traffic was really bad. At 9pm I called the number for Jackson Towing that was sent to me, and the phone was turned off. I got back in touch with the insurance company and they continued to call that for another hour with no luck. It took me calling a tow truck company from Cayce, SC to finally get picked up at midnight. I'm shocked and livid that this happened and I will be calling the Better Business Bureau about Jackson Towing.

First off, I'm only giving one star because I had to in order to write the review. This is the worst and most unprofessional towing company I've ever had to need. On top of a two hour ETA, which was standard in my area this evening for whatever reason, I proceeded to wait a whole other hour trying to get my vehicle picked up. I; along with my insurance company, tried calling the driver several times to see what was taking so long, in which he never answered, nor did he ever call back. The one time out of ten that we call and he did answer, he told my insurance rep that he was eight minutes away and yet, he still never arrived. A complaint has been issued to my insurance company and hopefully they never call upon this company again.

Would NEVER EVER call these guys again. My insurance company called them and gave me a 2 hour wait time. They was supposed to call me to let me know when they were 10 min away. Never called. Finally get a hold of the company and they claimed the tow truck "broke down" and are not able to come. Then my insurance company tells me they claimed the job as complete. Utterly unprofessional.