held my moms car hostage after telling us it was gonna be free for them to take it from the scene of an accident. charged us 200 after the fact. the will scam you. edit you are on camera stating a tow to your yard was free and we could pick it up later. we called right after leaving the hospital and you asked for 200 dollars after the fact and refused to meet us that night. so sir please dont lie to everyone on here. if people look further down they will see others who have the same conplaint
Shannon is very friendly and carries himself in a very professional manner. He was willing to tow a vehicle that no one else was willing to do and he has towed it twice already as I am restoring it. He was very prompt in his response. He truly cares about his customers.
This gentleman is so friendly and compassionate, he's fast and professional. Doesn't mind lending a helping hand. We've used him before years ago and it is still a pleasure to work with him!!!
This guy took advantage of my mom, it's was bad enough her car caught on fire on her way to work and she was scared to death, but then the guy acted like he was concerned and cared and instead of towing car to her house like she asked he towed it to his shop, stole the gas out of it and fuses so it wouldn't start, and charged her an extra $50 for keeping her car there agaisnt her will for an hour. He should be ashamed of himself for trying to take womens vehicle who are already having a hard time and then prays on them, kicks them when there down. And the police dept shouldn't be using them since there the ones who called them!
Shannon is a sweet, upstanding and honest man. He towed my vehicle after a deer jumped out in front of my car ending its' life and totaling my car. He dropped us off at a hotel so we could wait somewhere safe until we could figure out how to sort it all out. A few days later, I was able to call him and get an understanding of the full process and was able to stop by to collect my belongings from the car. He helped me as much as he could. I want to tell him thank you, and that I appreciate him!
Family Auto is so fair and truthful.
You'll never be taken advantage of here. These preowned vehicles are completely checked. Probably has better turnover than many of the larger lots. Have never heard an unfavorable word from anyone about this place.
Wish there could be more vehicles, but they just sell really fast.
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