Rick Worley & Son, Inc. in
Ringgold (GA)

I stopped by late on a Friday afternoon the forlorn hope of getting my front bumper issue resolved. Not only did they fix it they would not take one thin dime. Thank you Rick Worley & Son, Inc.

Mr Rick you have a very fine team here . My truck looks great . Thank you so very much . You cannot even tell it was wrecked !!!!

I can’t say enough good things about Rick Worley & Son, Inc.! After a large tree branch fell on my 2023 F250, causing significant damage, I was worried about getting it back to its original condition. The team at Rick Worley & Son exceeded all my expectations. Not only did they restore my truck to look brand new, but they went above and beyond by detailing the interior to a level of cleanliness I haven’t seen since the day I bought it. Their attention to detail, professionalism, and commitment to customer satisfaction are unmatched. I highly recommend them to anyone needing top-notch auto body repair! Thank you for making my truck look and feel brand new again!

If I could give negative stars, I would. They had my vehicle for 10.5 weeks. They missed 7 deadlines and now my bumper is separating from the frame. I would take my business to Chattanooga or Calhoun before dealing with this business again.

Good service and they went out of their way to help me fix an issue after the car was returned to me. At no charge. They are good people and I will bring more business here if the situation arises.

I cannot recommend this shop, my wifes car was there for two months, the insurance company quit paying for a rental car. Once we got the car back multiple issues were still there. The car has been back to the shop now three times to get it right. I don't get what happened to this shop. We've had great experiences in the past with them.

Recently, I had a situation where my car was hit by an 18 wheeler and my insurance towed my car and it ended up with Rick Worley & Son and I’m seriously glad that it did because they took extremely good care of my car. I only apologize that they had to deal with an irritated version of myself. I hope that I never have a situation like this again but if I do then I’ll definitely be using Rick Worley & Son. Thank you guys so much and you guys did an amazing job.

I got a a dent and a mirror put on my truck and it also had to have a big decal on the side of the truck the everything look good but the decal it has a lot of bubbles in it but they told me that they would fix it if I bring it back if it don't go away but for the money I paid and the insurance payed I shouldn't have to take it back I'm hoping they'll make it right we seem like good people and they seem like they honest people they said it would make it right I hope they will..

Why are negative stars not allowed? If you need body work done on your car and want professional service, this is NOT the place. This shop was in Allstate preferred shops, but not sure why. They picked up my daughter’s Mini Cooper in October 2023 for repairs. Was told it would be 4 to 6 weeks and I would get updated weekly. The only updates I got was when I would call and it seemed like I was disturbing them. Then it was excuse after excuse. I’ll say Ashly likes to yell a lot. Once I called and was told the shop was waiting on rear glass, when I questioned this because none of the glass was broken, the secretary got upset that I questioned this as she has pictures with all to the glass busted out. I said I have pictures of the car leaving my house with all glass, she then passed to over to Ashly. This is where I was informed no one that answers the phone knows what they are talking about, that non of the glass was broken. But was given more excuses and told of other parts they were waiting on. Now lets jump to January 2025 - This is where I was told the car was ready, but needed to be aligned. Rick Worley & Son sent it to another shop for alignment. Rick Worley & Son then sent a new estimate to the insurance company for work on the front suspension, including a busted wheel. I spoke to this shop and worked directly with them as they had a different story…no bused wheel but had a bent strut. Rick Worley & Son told me the repairs to the front HAD to be done to get the car back. So I paid the other shop for the repairs. Then I went to pick up the car on a Friday at Rick Worleys shop… The back doors overlapped and did not close correctly, the back of the car was full of water, trim around the window was loose, and the list goes on. Rick was there and took the car back inside to “adjust the doors and find the leak”. While waiting, we went inside to pay my deductible, while speaking to Loretta and paying, the other secretary came back in the room and started yelling my wife and daughter. The secretary wanted to know what they thought was funny and why they were talking about her. They had never met her nor were they even looking at her until she started yelling. Very shocking, but when I thought things could not get worse, after telling Rick what happened, I was offered $100 from Ashly for “all of the problems I’ve had and to APOLOGIZE for these problems”. I declined the 100 dollars and it seemed to make things worse. So we left, without the car. The following Monday, we picked up the car, and it was in the same condition as Friday. Back was still full of water the doors were still not aligned, trim was still loose, paint was still swirly just over all horrible work. They confirmed all windows were re-tinted but there was NO tint replaced on the rear windows, they seemed to have replaced. They did not even clean the interior of the car. Driver side floor was muddy, car was fully of dust, and the outside was dirty as well, didn’t even try to hide it. I drove the car, and it did not drive normal. The insurance company told me to take to another shop, where the car was checked. Allstate has now totaled the car due to the un-repaired damage under the quarter panel. There was ZERO professionalism and ZERO quality work. Will NEVER go back nor would I recommend ANYONE to use the shop for repairs.

First off, this shop does good work and they deserve credit for that. The downside is they take too long. I dropped my car off to have 2 doors replaced along with some scratches and dents fixed on November 19th '23 and it wasn't ready till January 8th '24. I had 2 1/2 weeks of uncovered rental car charges even though my insurance covered 1 month. I asked them to cover the extra rental car charges, to which they quickly said no because they didn't have the parts yet. I found out they didn't order the parts they needed till after I dropped the car off. I am happy with the end result despite the excessive wait time.

I have a fair amount of mechanical experience and I was completely impressed with this organization. I pulled over on the interstate near Ringold and my RAM truck would not start. I called for a tow. They towed the truck to the shop and gave me a ride. Two hours later I got in my truck with a new starter and was back on the road. Everyone I spoke with was professional as was the work. They also installed a much better quality starter than what was in the truck. I highly recommend this company.

I did not have a great experience. I was supposed to receive updates about my vehicle every 2 - 3 days and did not receive any updates no emails, text, phone calls nothing the only time I got updates is when I had to call them for said updates. I complained to the insurance company and notified auto body shop too.They had my vehicle for almost 1 month before a estimate was even completed. The only communication I received was to finally pick up my vehicle after almost 2 months. And when I drove to them to pick up my vehicle there was multiple issues. 1st my car was parked on the side of the Rd in front of their shop unlocked. 2nd I noticed the edge protector I added to my car doors and my hood was missing from where they removed it to fix and repaint but did not put back and instead threw them away.. And when I mentioned it they went and got them from the trash muddy and gross and slammed them back onto my car. I also noticed that my rubber trim near the windshield was also damaged still. Which I was told they would order the part and I could just come by and they can just snap it on. After I left and drove home I noticed more issues... My front passenger window which has auto up /down would go down but not up. And where they took my door apart the weatherstripping was uneven and gapped. They charged the insurance company for window washer fluid and the reservoir was completely empty. The RT front passenger panel was warped and not sitting properly. With that front RT panel wheel well where they pried off the was warped. The passenger headlight assembly that was replaced looked as if they put sealant and or melted the clips down. When the hood was lifted to check under the hood seemed to be misaligned so I now I have to slam the hood to get it to shut. When I looked at the underside of the hood the paint was chipped.

I give credit where credit is due, and Rick Worley and Son Inc. deserves more credit than I can give, by far. My sons and I were on the interstate yesterday evening headed to Lake Winnie from Cleveland, and as we were getting off the interstate in East Ridge I could tell that one of my front tires was going flat, fast. We pulled into the Mapco, and luckily a technician from Rick Worley and Son Collision and Towing just happened to pull in a few moments later. Without question, he pulled his truck over and offered to help. It was a bit tricky to find the puncture, because there was nothing stuck in the tire, and I’d already tried using Fix a Flat, with no success… but none the less, he found it, plugged it, and aired everything back up! I tried to pay him numerous times, and he absolutely refused! He said “just get your boys to Lake Winnie, don’t worry about it”. With everything going on in the world today, it was so awesome and humbling to just see people helping people again. I am beyond grateful, and will probably never be able to return the favor, but it’s an evening that we’ll never forget. Thank you Sir

Called seven times for pick up. The vehicle was not acceptable. Still damaged from accident plus blinkers and headlights not working. We also have a severely damaged wheel from an employee moving the vehicle. Now we have to find another shop to repair their repairs.

Worst body shop Ever. Jenna, the receptionist, has the worst attitilude ever, super rude and raised her voice at me. Ashley, The Gm, lied to my face about work that was completed, and then meraculously came up with an invoice for the work after the fact. Loretta was clueless as to what was going on and her facts were only based on what Ashley presented to her. I was accused of lying about parts I purchased, and then told that I was incinuating that the shop stole the parts I purchased.. Which as it turns out, they did. I was told that I would Be reimbursed for the parts/work not completed, but i was only refunded a small portion of it. The lack of work/communication forced me to Take My vehicle somewhere else to complete the work that should have already been done and the reimbursement covers less than 30% of the bill to get my car working properly. Not to mention, my vehicle was at the shop for 3 months, with zero communication. I had to call Every day to get an update on the work. When I was called to come pick up my vehicle, I arrived the same day. When I arrived, it was still parked down the road. I was asked by a tech to get on the golf cart with him to go pick it up, and as we were taking off, Ashley herself came running out of the building yelling "she can't be on the golf cart!" All around terrible customer service, terrible communication, shady business practices... I will say that the work that was completed was done well, and the tech I spoke with was polite.

The wait was over 2 months, numerous calls check on parts, finally spoke with a manager I suppose he was anyway. Got some additional work done in addition to my insurance claim. Work seems to be done well. Paid in advance for my bumper work and my deductible. I get the truck home and I get a phone call from someone in the office saying I owe for a mirror? 400 something dollars she says. I never knew I needed a mirror I certainly never authorized a replacement. I was willing to be patient I know things take awhile sometimes. But I will not be doing business with these people again. They just don’t seem to know what is going.

I will never use this company again and I do not recommend it to anyone that likes to have a smooth experience. The communication of the company is subpar at best, I continually get delays after I am told I will get my vehicle back. They offer zero help for their mistakes. This is been the worse auto shop experience I have ever had in my life. Edit: After a considerable push for some compensation, they have partially compensated me for the amount of time it took to get my repair completed.

Came to Chattanooga to get my car when the starter went out. Arrived within 15 minutes of calling, dropped me off at home, and safely left my car at the shop after hours for a reasonable price. Expert handling of my vehicle and friendly service. Highly recommend.

Grade A…. Most Productive Company In Ringgold… Hard Passionate Workers with True Talent A Place I can Call Home…! Peaceful …! Loud…! Beautiful…!

I would recommend anyone to do business here. He's very friendly and understands that not everyone can afford just anything and will at least give you the opportunity to decide if your ok with the price before just fixing the problem and expecting you to just pay. He has reasonable prices and works without having to wait forever to get your vehicle back. Tks Mike!

The best tow truck company in ringgold. They will help you get your car from any situation there might be, staff is very friendly building is very clean and their prices are hard to beat. Can't imagine using anyone else.

Not going to write a book here, so long story short. The front desk were very polite, but never seemed to know what was going on. I had to initiate contact everytime. Simple bumper paint and install ended up taking three months because they installed the wrong one.

Had a rough experience at first due to slow moving parts, but in the end everything turned out ok. Neil and Theresa were very nice to me and accommodated me when they didn't have to. I appreciated that a lot. Would recommend them.

Family owned, been in business many years @ the same location. Auto repair, body shop and rental 🚗 quick and correct oil changes and all repairs are warranted. They will only do what you need without trying to sell you something that isn't needed. We have always been treated correctly. Waitng area. Good people. They really care.

Great work had my car fix after hitting a deer, after arriving to get my car i notice they had wash the car. Also cleaned the tires then looking over the repairs I seen everything was like new lined up could no even tell it had been damaged. After going in to get the key, opened door and it was cleaned dash board floors doors front and back. OUTSTANDING JOB 👏👏👏👏👏

I took my car to them after it was hit. This place done an amazing job on my Dodge Adventure. I would recommend them to anyone. I couldnt tell my car had been hit at all and the color was done great. It matched up really well witch i will admit i was worried about. But they done 👍 great

I was not impressed with Rick Worley and sons,and the more I look at my car the less impressed I get. There are scuffs in the new paint and scuff marks on areas like the rear bumper and spoiler on the left side of the car that was painted due to a orbital sander.looking at the parts list there are mostly used parts installed on my car.there was some chrome trim on the old grill that is not on the new grill and when I asked about it I was told it was aftermarket and they couldn't find a replacement piece,but within minutes of a Google search I had found three different suppliers that had the piece in stock.the license plate on the front of the car was attached with screws that were just ran into the bumper they didn't use any kind of license plate holder or anything of that nature.some of the used parts installed are scratched (drivers side mirror), they installed a used drivers door that had tinted glass in it when the old glass wasn't tinted so now my drivers side door glass is tinted and my passenger side front is not. The lady's that worked the desk were nice and helpful so that was at least a positive but I wouldn't recommend Rick Worley and sons to anyone for bodywork