Empire Imported Parts & Service in
Winter Haven (FL)

I went in for the first time this week with an appointment to have the brake fluid exchanged in my Jaguar. The lobby/waiting area was clean and comfortable, and the staff all seemed to be personable and knowledgeable Euro car enthusiasts. The shop looked clean and well organized. They got me in at the scheduled time and completed the work well and in a timely manner. Pricing was fair and transparent. I've been looking for a local place I can trust with my baby, and so far this is the place.

This shop was a referral to me from a very close friend who said you can trust them and they do right by you. And I can say now that I 1000% agree. Talking with a few different people at the shop, they always have given me the right answer. Even if it is not what I wanted to hear. It is honest feedback. Photos to show areas of concern. General concern to take care of the issue. I cannot say enough good things about this place. They have done right by me. And as long as I am in the area, I will never trust my vehicle at another place. They are the best!!!! Thank you all

This place doesn’t know how to work on jaguars I can’t speak for other vehicles but I brought my car in to get work done because I didn’t have the time myself to fix the issue . I knew the issue with my car and I’m a mechanic myself and told the workers here the issue and what the problem was , so after a hour of a diagnostic ASE certified technicians and a place that specializes in European vehicles couldn’t even figure out the issue or even come close to it . I came in with a timing chain issue and was told the issue may be the throttle body and was recommended new spark plugs and was told I have to pay another $200 to actually find the issue with my vehicle . I’m not ASE certified and I knew the problem with my vehicle within 30 minutes of actual diagnosing and using proper equipment. Turns out after getting my car back and doing the repair I didn’t want to do myself because of my hours and lifestyle wouldn’t allow me to shove a big job like this I took upon myself and took off the valve cover on bank 1 where my timing was having the issue and the timing chain was completely off the cams . Something that took me 45 minutes to do . Don’t bring your jaguar here

Everyone at Empire was professional yet friendly and personable. I had an 8:30 am appointment and they allowed me to leave the vehicle the afternoon before, which was such a convenience. Repairs were done in a timely manner and for a fair price for an import vehicle. I would encourage anyone with a foreign car to patronize this business.

Empire did great work on my Audi Q5 at a reasonable price. David was very friendly and helpful. He went out of his way to get me an answer to my question.

Great service with competitive prices. They are there to help you while being transparent in the process. They got my business for life!!

Definitely appreciate that short notice (dire family member emergency) for the basic car servicing for an impending interstate trip north! Price was very affordable, too. Will get on the projected maintenance & repair service needs with you, when I get back. Your staff is GREAT! Ken & Eleanor’s old shop is in very capable hands…they would be proud!

Brought in my 2020 M5 Comp for a rough idle. That was checked and they told me about other services that were due. Great service, by knowledgeable staff. However, not thrilled with the pricing though. They use OEM parts and fluids, which jacks up the prices substantially. I’d much rather have a choice of which parts or fluids to use. I generally prefer aftermarket, due to lower cost and, in many cases, superior quality and performance. For instance, a service I didn’t get done was a plug and coil change. BMW gets $120 per coil. I can go to Dinan, pay $33, and get coils with more output. Why would I pay nearly 4 times the cost for an inferior product? $960 for 8 OEM, or $252 for stronger Dinan? And it’s not like Dinan is some fly by night company. They did BMW approved mods for years. Why would you not at least give customers the option? But regardless, I’ll still come here for some stuff because it’s close to my house. Other things though I’d rather do myself or bring to one of the shops in Orlando that aren’t anti aftermarket.

I’m in the process of moving from Florida, but I am really, really going to miss these guys. They take care of my sprinter and have not run into any issues that they could not take care of. I was going to the dealer because a lot of places weren't able to fix my car. Can we talk about ridiculously expensive? The fraction of the price of the dealer. They’re friendly and welcoming when you come in and they keep you posted about the repair. When you call them talk to Nick or Tony and they will take care of you.

This was my first visit after I moved from Maryland to Florida. My previous outstanding auto service recommended Empire Imported Parts & Service as a place that would be excellent in meeting my needs for servicing my beloved 2011 Mercedes. Empire Imported Parts & Service met all my expectations and exceeded them by far. From the moment I entered the shop I was greeted like an old friend and all the work my car needed was explained in detail. The 40 minute drive was worth the service I received.

I took my audi there and got nothing but efficiency and great service. Nick was very helpful and patient with me. i really recommend them!

I have an old (1995) Land Rover that few will even touch, much less fix correctly. The people at Empire are awesome! They found the issues, got everything fixed and sorted, did a thorough review and found some trouble spots that were easily addressed and communicated clearly throughout the process. Beyond impressed and satisfied. Great people, great company. Highly recommend.

I highly recommend this establishment. Amazing work and great customer service. David and the entire team were very helpful throughout the entire process.

⭐️⭐️⭐️⭐️⭐️ Empire Imported Parts and Service did an outstanding job replacing the water pump on my car. The first day I met them (David, Tony, Nick) their professionalism and kind hearted attitude stood out. They treated me with respect, explained everything clearly, and made sure I felt confident about the repair. What really impressed me was their thoughtful customer service. They even provided transportation so I could pick up my car without any hassle. That kind of care is rare these days! My car runs perfectly now, and I couldn’t be happier. If you’re looking for honest, skilled mechanics who truly care about their customers. Thank you guys!

I love the fact that they’re honest and work with you when necessary let you know what’s more important to do and what can wait especially when you have an older car they are awesome.

I have been calling different locations to get a quote for changing spark plugs and coils on my vehicle and received quotes over the phone until I reached this place and they asked me to come in so I could get that quote. I said okay but is there a cost for that ?and the person in the phone said no just bring it in. I went to the place and when they greeted me and asked what I needed I stated that I have called for a quote and they asked me to come in. The gentleman looked at me puzzled and said I have to do a diagnosis on the vehicle and is $199.00. There is no diagnosis needed just unplug coils and take spark plugs out and replace, like my next mechanic I reached after said. Empire trying to take money however. My time and gas wasted for nothing. I stormed out of the place. Would definitely not recommend it.

Always a pleasure! Friendly, professional, and cost effective. I couldn’t find a better place near my new home so I drive back here. Worth it.

We brought our 528i BMW here to get repairs. Once we picked the car up it was cutting off and not cranking back up the same day we picked he car up. Soon we called Empire back and told them we were stuck on the side of the road. They got a tow to come back and pick the car up but still charged us for the tow. Now I called them not even an hour after we picked the car up. They did a diagnostic again. Now I may be wrong but shouldn’t they have done another diagnosis after they fixed what they fixed to see what they fixed was really fixed. And IF they did they would have seen something else was wrong. So they supposedly did something and once we picked the car up again it was still doing the same thing it was doing once we got the car back from repairs the first time. We don’t trust you anymore and will never take our car here again. Matter of fact, I told my husband we shouldn’t have taken it back period. Rinky dink shops like you don’t go far. So to his response on my review, if my car was repaired and ready in January, why does this screen shot show you all texted my husband and said my car was ready in May. You all are some liars and this is not the end!

I can’t say enough good about this place. I’ve been through the wringer with dealerships!!! After months of shopping and researching I bought a used car in great condition, I wanted a post buy inspection to be sure. And planned on putting any fixes into it if needed. I made the mistake of going to a dealership. Being a single woman walking into a mechanic shop can be nerve wrecking… I’ve always had to try and be brave act tough and try not to get taken for a fool… I never got that on edge vibe here at Empire!!! Im very impressed! I was welcomed made to feel comfortable and treated so well! Greg was able to explain everything without making me feel stupid he was actually very re assuring and I felt that he was honest and genuine. When I needed to be shown things or needed explanation I was not made to feel like a bother… I was able to calmly make decisions for myself and was not pressured into anything. They complimented my car and the work came in thousands under the dealership quote! They found a much needed issue that the dealership did not find and also found that a few things said to be wrong were in fact perfect!!! Listen maintenance on imported cars is not cheap and neither am I, But I wouldn’t give a dishonest person or business one penny I work too hard!!! Today I left with so much confidence in my car!!! Thank you Empire for treating me with respect and kindness and I look forward to building a relationship and keeping my beautiful car on the road for years to come!!!!! ✨🎶✨🎶🎶✨🎶🎶✨🎶

Will stop by and introduce myself when I get back but so far I enjoyed working with Greg in getting my car repaired. He was honest with what was wrong and the his recommendation in getting it repaired. Everything went according to what he said would happen. Very pleased with what I've experienced.

Awesome experience! I was greeted by Greg at the front desk and his enthusiasm was infectious. He made me feel like family the minute I walked in. The service was fast and efficient. I definitely found a new home for my vehicle.

Outstanding customer service. It’s rare to find a honest and reliable repair shop that offers a 40 point inspection, reasonable, upfront pricing and a quick turnaround. As a 74 year old Navy retiree, who’s been around quite a few auto repair shops in my day, If I could give Empire Import 10 stars, I would. Keep up the good work!

I have been looking for a service company for my 2018 Mercedes and found Imperial through Google. The reviews were great and so was the experience. I went in for a Service "A" on the Mercedes and was very impressed with the complete experience. Greg greeted me and set everything up. I waited for my first visit and was out of there in less than 2 hours. Service A completed and a list of items for future service was provided instead of trying to push me to do them now. Much less expensive than going to the dealership! I will be back!

Not sure yet. But was told she was fixed. I was able to drive her. She ran well. Thank you empire

I use to use a “competitor” up the road if you can call them that, If you can have fun at a “service shop” this is the place These guys explain first, ONLY DO what you request , DO NOT push you into feeling like you HAVE to do something or your vehicle is going to “fall apart” I have a classic Mercedes ‘99 with LOW miles and they were wonderful to her Price was awesome, got to question the actual tech that did the work, he totally explained exactly what he saw, I’ve NEVER had such service anywhere No matter what you drive if you care about it take it to a place that will care about it as much as you do. Updated me and gave me exactly what all was found , THANK YOU EMPIRE , found my new shop

I recently had an outstanding experience with Empire Imported Parts and Service, and I couldn't be more impressed with their professionalism and expertise. My wife's Audi S6 required the replacement of two oxygen sensors, and Empire Imported Parts and Service not only delivered exceptional service but also saved us a significant amount of money compared to what we might have spent at an Audi dealership. From the moment we contacted them, the communication was top-notch. The team at Empire kept us informed at every step of the process, providing clear and transparent explanations for the necessary repairs. They took the time to thoroughly explain why the oxygen sensors needed to be replaced, what the repair process involved, and the cost associated with it. This level of transparency was truly refreshing and instilled confidence in their services. What sets Empire Imported Parts and Service apart is their commitment to customer satisfaction. They went above and beyond to ensure we were well-informed about the repairs, and they were proactive in keeping us updated on the progress. Additionally, they took the time to discuss potential future issues that might arise, allowing us to make informed decisions about our vehicle's maintenance. The professionalism, expertise, and customer-centric approach exhibited by Empire Imported Parts and Service have made them our go-to automotive service provider. I wholeheartedly recommend their services to anyone seeking high-quality repairs, transparent communication, and a team that genuinely cares about their customers. Five stars without a doubt!

Be on Time and your delivery will be fine. 1hr unload. Guys was great, knew their product and quickly unloaded trailer.