This rating is based on customer reviews, inventory size, pricing, and service quality
Customers rate Winter Haven Auto Value in Winter Haven, FL at 78/100: overall positive but mixed. Many praise Mitchell’s professionalism and customer service, with helpful phone guidance. Strengths include competitive pricing, reliable inventory, and quick same-day sourcing; shoppers often find needed parts fast. Weak spots: long front-counter waits, calls prioritized over walk-ins, and an occasional abrupt or unwelcoming first contact. Yard organization and in-store navigation aren’t addressed in these reviews, so those aspects remain unclear.
I called to verify how to place an order to ship through Amazon to their store, after fighting Amazon tech support for 2 hours. Mitchell graciously found the error, walked me through the process, and was able to help me find a solution. At this point, I do not care as much on price point (though they were the best for price that I found for my needed parts). I will continue to do my business with this supplier based on Mitchell's knowledge, professionalism, and courteousness. You just can not pay for that! Thank you Mitchell!
Bad experience. No one acknowledged me or anything. Good thing another worker came in and helped and I appreciate him for that. But I'm not going to give any stars because I didn't like how I was treated when I first entered store
Terrible customer service, waited 15 minutes as the next person in line while 3 people were working but only 1 person was assigned to the front counter. While waiting, calls continued to come in and the line grew with folks on their lunch break waiting to checkout. I counted 7 calls before walking out and in between each call I was told they would be with me in one minute. If you are looking for a place that values your business I would recommend going else where. This establishment obviously values potential business over a guaranteed customer waiting to checkout. If you are looking for a part, this is the place. They rather take a call then make a transaction in the store. Good luck picking it up though. I ended up purchasing what I need for much less with same day delivery from amazon.
3800 W Lake Hamilton Dr, Winter Haven, FLRecycling center
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