What clients say about Dunedin Solid Waste in Dunedin (FL)
these people act like their picking and choosing what they pick up . i pay my taxes and this is absurd that my trash isn’t being fully picked up. they act like their taking it to their house ‘!!! oh well it will sit there weekly til it’s picked up ! do your !!!
The department does not follow their own rules.
I’ve watched crews remove waste and debris from my neighbors but they don’t do the same for me.
The department refuses to speak with me or clarify what I’m doing incorrectly compared to others who get waste removed even when it violates stated rules and regulations.
I have lived in Dunedin for almost 30 years between adult- and childhood. I take pride in Dunedin, as I think it's one of the best, small cities around. For as organized and great as our city is, the waste pickup is a mess. For at least 5 years now, I have had inconsistent waste pickup. So many different issues...I don't even want to start, but know that every time I have an issue, I contact the city office for assistance. I have spoken to several supervisors from the city waste department, and although the issues resolve for a short time, eventually things start being done wrong again. Most recently, I have had to call about my handheld yard debris cans not being picked up properly. I have a double-car driveway, and leave the handheld yard debris cans on the corner of my driveway, very neatly and easy for the workers to pickup and put back. Well, for the past few weeks they have been leaving the cans on the street, not on my driveway where I left them, and then today, one of the three cans I left on the corner of my driveway was left on my grass. I have very nice, St. Augustine grass that dies easily when heavy things are left on it for a long time, which is the case today because I'm at work. So the heavy can is sitting on my grass from 7 am to about 5 pm. That's not good and shouldn't happen, as I did not leave the can on my grass, and there's plenty of space to neatly return them to the corner of my driveway where I left them for the workers. It boils down to laziness (as well as no respect/care for my beautiful property), as the worker doesn't want to walk an extra two feet to put it back in the correct spot. I have expressed my concerns about the cans being left on my grass many, many times over the years. Why can't this issue be resolved for good? Why must I keep contacting you every few months about issues? I have been told many times that the workers are not the same and sometimes there's fill-ins or others who are not on the normal route, and so that's why this keeps happening. I am told the supervisors will check the cameras and/or have to talk to the workers again to make sure they know the expectations of pickup. This doesn't make sense and seems an unorganized way of work. There should be one set way/expectation for pickup, and there is not! Sometimes my cans are left back on the corner of the driveway where I left, and sometimes they are on my grass or curb/street. Sometimes they are right-side up, and sometimes they are upside down (as they should be so wind doesn't blow them over and/or so water doesn't fill them up if it rains). Sometimes they are left separate, sometimes they are stacked, sometimes on the corner of the driveway, sometimes in the middle of the driveway. Furthermore, let's not even get into the inconsistency if I leave the lids on the cans. As I'm sure you can see, this has become like a game, and at times, I feel like some of the mistakes/mistreatments are out of spite, but I hate to assume. All I know is that my garbage pickup has been inconsistent and inappropriate on many, many occasions over the years. I seemingly waste my time and go through unneeded stress and anxiety about how the garbage will be picked each week.
Extremely unprofessional. Will never have service with them again. They add on to your invoice without your knowledge then try to collect extra money for their mistakes. Do yourself a favor and stay away from this company.
Extremely unprofessional. Couldn't believe the way they treat loyal customers because of THEIR mistakes. Stay far away from this circus. Tried charging us for a work order we never requested and told us they don't make mistakes and to find another company. Unbelievable.
Dunedin Solid Waste is one of the best organizations i have seen and used, there maintains yard is always organized and clean. When you call there office they are very knowledgeable and friendly, if you stop a worker on the road, they are very professional and willing to help.
Thank you from a long time resident.
Our new church ( Church Experience) located at 1400 San Christopher beside the First Christian Church received great service from Bill along with his inside/ outside staff.
We did a major overhaul within the gymnasium to accommodate our services and to be able to offer an enlightening kids experience. We had to have extra trash pick ups on a daily basis for almost two weeks and they were always accommodating and professional.
Our church membership would like to thank all of you for your efforts. Come by on Sunday at 9:30 or 11:00 and check out our very uplifting services.
At first I really liked the company. One garbage can for trash and one for recycle. I can use my own trash cans for lawn waste. Pick up is every Friday which is convenient. I have no problem with my yard waste and recycle being picked up but garbage pick up is inconsistent. Apparently I am the only person on my street who has their service and they enter my neighborhood through a different street completely missing my house. Usually if they forget me, they pick up the next ... but this time they were three days late. I called in regards to this and they only have the most current issue documented, NOT the other times they missed mine. The guy was rude and apparently picking up my trash three days late was not an issue. I have not even had them for a year and they forgot me 4+ times. Even with this happening he refused to refund my account 1 months worth. I thought about changing companies but the other offered company has terrible reviews.
Website
