O'Reilly Auto Parts in
Royal Palm Beach (FL)

Very helpful with my battery replacement.

The associates were friendly and very knowledgeable

Out of all the competition, I think O’Reilly has the most seasoned workers staff management. These guys know what they’re talking about love this place might start going here more often. Those other dopes don’t seem to know the product or the industry speaking of auto zone Strauss auto

Purchased an oil container from this location. Within a week, after 1st use, the plastic cap in the middle of the container, that blocks oil flow into the container, broke on one end while being twisted on. After the 3rd oil change on our car, within a day, the oil outlet cap (also plastic) partially cracked at the seam creating a mess in the storage area (drip leaked oil over a few hours). Took it back for a return and the young dude behind the counter flat out refused indicating it was used. I tried to explain that yes, only after it was used that the issue was encountered but not only did he continue to refuse but was rude enough to point to the name tag on his shirt and asked me to contact his manager the next morning. He even attempted to blame the damage on the container being dropped but when pointed out that the damage was to the center and end caps only, he just shrugged. I attempted to have a warranty exchange or exchange for a different one but he continued to rudely dismiss any thing else. At that point another employee, Paul, walked in and I explained the situation. He took a minute to review the purchase, asses the damage to the pan and then processed it as a warranty exchange which made perfect sense. Kudos to him for doing teh right thing. I believe both caps, made of flimsy plastic, very likely failed due to hot oil coupled with plastic fatigue. I dont have high hopes from the replacement container either but now know better than to expect a warranty exchange from this business which it seems depends on whimsical employees. The experience was rather unpleasent. Would definitely stay away from this location (in the Walmart complex on SR-7) in the future and O'Reilly's in general. Thankfully their are enough options in the area for auto parts & accessories.

I called in advance and gave them the exact specs on the battery in my car. And they said they had it in stock. I even explained that I had been to two other stores that said they had it in store online and they didn't have it. And when I got there 15 minutes later they told me they didn't have it. But they had a battery that was a hundred dollars more. I explained and read them the number I called to confirm I was at the right location. Because they tried to blame it on another location. They confirmed I had called the right number. But shockingly no one remembers speaking to me. So they gave me a twenty-dollar discount. I am so upset at the disrespectful and unprofessional behavior shown by this location. If you made a mistake you should own it as a professional. Would not recommend this store.

Great experience here. The sales guy went above and beyond to help me.

First time going to this store and we couldn't be happier with the service we received. Thank you Paul for taking the time to kindly educate and assist us. You are awesome and we love the hair ?

I paid for a part from them that they claimed would fit my year make and model. It didn’t. Went to return it and the mentally impaired man at the counter told me I was ineligible for a refund because said part had been used. It was on the car for minutes and after seeing that it wasn’t the correct part I removed it. Autozone gave me a refund for the same issue please go anywhere but here. Hell even Napa would be better

I recently bought a part from this store for my car that their website says is supposed to fit my car, it however did not fit when I went to install it. I went to return it and the staff refused to give me a refund because it was “used”. Very disappointing experience and wasted money. Would not recommend.

I came in looking for windshield wipers. Larry was so kind to find the best ones for me. They weren't super easy to install (because of my car) but Larry took the time to figure it out and make sure they were working properly. Thank you, Larry!

Love the staff, on a first name base. Always helpful and able to get those hard to find parts

The clerk was very informative, we got the part we needed compared to other local auto supply stores that did not know what we were even talking about and then when we figured it out, they did not have the part in stock

I recently used this location to purchase an auto battery which is a specialty item that fortunately they had in stock. The assistant manager that worked with me was very knowledgeable, professional and courteous. He took care of my needs in a timely manner and appeared to appreciate my purchase. The store was clean and in good repair. I would certainly re-visit this location for any future automotive needs!

Came here exactly 30 minutes before closing For something that I crucially needed for my car, and there was one worker who went to the back when she saw me pull in and when I went up to the door it was locked. They close early now or something? Because I really don’t understand why the doors were locked way before closing. Their business online says they close at nine and I came at 8:30

This place is awesome the have helped me out several times! I won't go to any other auto parts store! Big shout out to Johnathan thank you.

I was happily suprised with Jason who took time to research the type of boat battery that I needed. After checking out Jason carried the 45 lb. Battery out to my car. I was impressed with the friendliness and ability of the staff to help!

Jonathan the assistant manager was super helpful!!! My car wouldn’t start so I was already late to work and he replaced my battery for free with the warranty. He even took the old battery out and put the new one in! He is an asset to your company! A big thank you to him for turning my Monday around!

WAYNE was very professional and very friendly. He helped get the most inexpensive batteries for my car. He was very knowledgeable and very kind. I pray GOD bless him . I will only go to WAYNE going forward for all my auto parts needs. He is a prime example of how customer service should be done . THANKS ? WAYNE .

These people really take the time to help you get what you need. It's worth driving. Thanks y'all for going the extra mile. Update 6/4/2022.... these folks really know their stuff!! Found my warrantied front end parts and replaced them at zero charge!!! This is the place to shop for auto parts!

They returned the part I ordered the same day it was delivered to them after having been waiting a week for it. The notes they had in their system indicated the date of arrival and I would be picking up the part but it was still returned to their warehouse in Phoenix. No one called or texted me to either let me know it had arrived or to ask if I still wanted the part. I arrived to pick up the part on the previously agreed upon day and time only to discover it had already been shipped back. The parts person stated it had been in their system a week and that’s true because it took a week for the part to arrive. Very disappointing experience from an O’Reilly parts store.

I have shopped at Advanced Auto Parts and AutoZone. However, I wanted to try a different auto parts store. O'Reilly blew both of the previously mentioned stores out the water! I am beyond impressed by the great courtesy shown to me. The curbside pickup was quick and easy! The employee helped me install the windshield wipers very quickly and efficiently.

Spoke to Junior who was very honest, knowledgeable and helpful. I needed a new battery and he gave me the best and affordable option. He switched out the battery for me and replaced the battery terminals.

Sarah at the royal palm beach location was so professional and very polite! Really energetic and did everything she could to help me get the parts I was looking desperately for!! Every auto parts store around had to special order what I was looking for and she went above and beyond to find me a location that had my parts in stock. On a Friday evening she really saved the day! I will definitely be doing business with o’Reillys in the future. Also this was the first time I’ve ever used o’Reilly’s. I won’t use anybody else again. Thank you so much Sarah! You saved the day!!!

First time at an O’Reillys, had a great experience, the ladies I dealt with on the phone and in store were so friendly and professional, Ordered my part, came in within a few hours, she went so far out of her way to look up difficult to find parts. Store was clean and the prices were great, I am definitely going there next time.

Ben today helped us out with a battery issue on our corvette . A great guy and very knowledgeable. !!! Highly recommend Oreily and Ben

Walked in and the cashier Ken looked me in my face and didn’t speak. When I approached the register he still didn’t speak. Cashed me out & I said thank you and I’m still waiting on a you’re welcome. He was not customer friendly or should I say minority friendly. However the manager was very nice and pleasant.

Store was clean and organized. However, not enough stock. Was looking for two sets of wiper blades for two different cars and no inventory. Salesperson came up to ask if I need help, I when I said I thought they didn’t have what I wanted, he said ok and walked away. ? Would expect that person to assist more. Going to AutoZone.