We were just leaving Munyon Island, when our 24 ft boat began taking on water. The moment I radioed for help, the Palm Beach County Sheriff's Office arrived, and then radioed TowBoat US for assistance. Craig and Ryan arrived and provided a pump and towed us back to safety to the Currie Park boat ramp. These fellas were amazing and so very helpful to us, we owe them many thanks for their help.
Capt Drew saved the day today! Awesome guy, super friendly. Broke down off shore, Tow Boat US was quick to rescue us and get us home safe. Highly recommended!
Captain Owen and his assistant Tyler were very quick to respond when our boat broke down this weekend in the intracoastal near the Boynton Inlet. Owen side-towed our disabled 28ft boat back to our slip and slid us stern-first into the slip perfectly. (Owen’s boat handling skills are amazing.) Owen and Tyler were an absolute pleasure.
Running around is a frustrating experience, but Cpt Garrett was very friendly and professional on the phone prior to arrival and while at the boat. Highly recommend.
Have been a member for awhile and never needed the services….fortunately! Until today! Motor stopped working and left us drifting in the inter coastal. Arrives Captain Drew….he was awesome! Professional, courteous, and went above and beyond at the ramp to make sure we were out of the water and on our way! If I could leave 10 stars I would. Totally handled our situation and we couldn’t be more grateful! Thank you Cap Drew….even on your first day, you rocked!
Captain Drew was awesome! Made sure we were back to the dock safe and sound. Very professional and knowledgeable. We HIGHLY recommend TowBoats US! Will be a client for life!
Tow boat SAVED the day today! We broke down in west palm beach and Drew from tow boat US was over to the rescue in 15 mins! He towed us back and helped us get the boat tied up- best service ever! Thank you Captain Drew and Tow Boat US!
We’ve been a member for years and fortunately, we have never needed to call for assistance. We had battery issues while anchored off the reef in Jupiter 2 weeks ago. Captain Drew was friendly and efficient in getting us back up and running. Appreciate the quick response and professionalism.
Exceptional Service! As a marine industry professional, I can attest to the outstanding reliability of TowBoat US, particularly the crew here in Riviera Beach. When we were stranded 8 miles offshore, Capt. Drew quickly located us and towed us back in record time. The value of a TowBoat Membership is truly invaluable. Their business practices, ethics, and operations are unparalleled, making them the top choice for boat towing services in the area.
doing business with tow boat us is a professional experience. they go beyond what is required and make every member feel important.
i originally had sea tow but I fired them. they seem to be willing to do anything to NOT follow their contract. any little mistakes you make talking to them seems to be a reason to make you pay extra.
it's just remarkable the difference between these two companies. tow boat us will always be there for us members. the difference is day and night. if you don't want to be stuck paying extra go with Tow boat us!!!
Unbelievable with all the experience I have boating but I found myself stuck on a sandbar at 6:30pm with an outgoing tide. I called TowBoat US and within 30 minutes Captain Drew arrived, assessed the situation and had me on my way within a short period of time. This is the first time I have ever required assistance but have to say I was impressed by the service provided.
Just a bit frustrating. Was in the boat parade and registered. Never got a number. Got all the way out there couldn't be in the parade.
We paid the money for the parade and was never told anything that the meeting was mandatory we were not refunded which is fine but the reason I went to Tow Boat USA was because we were told by Marine patrol to contact you the night of the parade while we were trying to enter!
Captain Drew was an absolute super star. Over the Easter weekend we got stuck on the water. Captain Drew came, even though the conditions were adverse. Large boats were causing big dangerous waves, and there was a boat in distress. He professionally, promptly and safely towed us to the boat ramp. Thank you for coming to rescue us Captain Drew!!
Yesterday we had to call Towboat US for the first time and they did NOT disappoint! Captain Drew came to our rescue and he was AWESOME ? thanks again for getting my family and I back to Bryant park safely we appreciate YOU!!!!
Captain drew is awesome. He towed us back safely and always seems to be around when we needed him. I am not worried if he's on the water and he's professinal!
I just want to say thank you to Drew and Craig for getting me out of the water while my jet ski was sinking unexpectedly from my gash in the hull. They kept me calm and brought me safely back home. I can’t take them enough for their help and professionalism and expertise.
Capitan Drew got us to the marina safely. Arrived sooner then expected and was in communication with us giving us updates. Very skilled and professional and with great attitude. Thank you for great service
Captain Drew came promptly and professionally relocated my heavy full keel sailboat today to a safe location with efficiency and good humor.
Many thanks Drew!
I should also mention that Captain Adam and Captain have also provided excellent service.
TowBoat US / WOB is tops !
Great service and response time. Cpt Adam is one of the most professional and knowledgeable people that I have met in the industry. Calm and collected, like he’s been doing this for decades longer than anyone I’ve experienced, even for a younger captain. I would trust him with any size vessel. Will keep Towboat U.S. on speed dial for any emergency I have in the future. Thanks again!!
Yesterday my 43 foot sailboat’s engine alarm went off 10 miles from the Lake Worth inlet with winds at only 4 knots after motor sailing from the Bahamas. Immediately shut down the engine and called Towboat US from West Palm Beach while drifting. They told me they could have someone there in 40 min which surprised me since I’ve waited hours for Towboat US in the Daytona area. Only 20 min from my first radio call, Captain Drew showed up and we were quickly underway. As we entered the inlet a massive storm hit out of nowhere. Captain Drew made it into the channel and stayed there for 45 min with many massive lightning strikes, 45 kts of wind, and blinding rain. He worked his butt off to keep both our boats safe and away from everyone else. Once the storm passed he brought us right to our mooring and was off to check on a drifting sailboat in the mooring field. Fantastic Captain and a really nice guy. Fully recommend Towboat US West Palm Beach and Captain Drew!!!
Kevin Jones is the man. We had issues with our fuel line and Kevin showed up promptly and with care. He took great precaution at every step of the process.
Got us back to the marina tonight safe and sound. I would say I look forward to using TowBoat US again.. but I hope I don’t have to. If we do, we look forward to seen Kevin again!
Thanks Kevin!!! Well done.
We had a tow from Rob to Palm Beach after engine failure. He was highly professional throughout even going through a squall. He kept us informed over VHF and found us a great spot to moor, so that we could clear customs and begin repairs. Awesome work Rob!
Got stuck trying to get into Hillsboro Inlet - 30+ knots of wind and engine was overheating trying to get in. Ian with BoatUS did a great job pulling us thru the inlet and to our canal.
I was away from my vessel I intended to be away for 2 hours. I was anchored in Lake Worth Florida off Riviera Beach, 20 feet of water on 110 pound Racnor anchor on a beautiful Sunday morning. You get the picture. I went to pick up a diver with the purpose of cleaning my vessels bottom. The diver was late, in the interim a freak storm arises. I return with the diver and found my vessel grounded in a busy channel, only in Florida you say.
I immediately called TowBoat US, with all the mayday calls which were occurring, the person answering was calm and reassuring, I have been a member since 2004, this was my first experience with TowBoat US, I was not expecting such professionalism and can do approach. I can say, the dispatcher had vessels on the scene to offer reassurance that my vessel was being helped by professionals and caring people.
Due the tide my vessel could not be helped and the two boat Captains said they would be returning when the tide was favorable. There was no doubt my vessel would be removed at the specified time, three hours later, the two Captains returned and they immediately got to work. Approximately 2 hours later my vessel all 60,000 pounds of her was refloated, by then it was dark once my vessel was free the Captain made certain that I was anchored for the night.
This in business dealing from the client perspective is known as a ferry tale. For us in the cruising world this is definitely the exception rather than rule.
Therefore I know I will continue to renew my membership, for two reasons:
1. The staff who responded today.
2. What a great return on depending on other human beings.
TowBoat US
Thank you
Maurice Gagne
S/V Romanichel
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