AutoNation Toyota Winter Park Service Center in
Winter Park (FL)

The maintenance was quick and efficient. The service was good, friendly, and fast. One complaint is that I asked them not to wash the car because it's terrible, but they did it despite the sign saying no, and the car had dirty water stains. Everything else was fine.

On 2/28/26 I had my vehicle serviced. The stars are for the service advisor only. I didn't receive text updates but I was advised of the status of the vehicle. However having a new vehicle for only a few weeks with motor mount issues I was surprised. Not more surprised than getting my car back and finding the content of my glove box on the passenger side floor and in my cup holder. Additionally balled-up paper was left in the compartment under the radio. I have already advised the dealership of this.

Good service oil change and tire rotation. Much better experience than a Toyota dealership closer to my house, would gladly take a bit further of a drive to service my vehicle here. Theater room was very nice and I enjoyed the Latin cafe

I had a great experience with the team at AutoNation. they were friendly, professional, and really took the time to answer all my questions. The whole process was smooth and stress-free, and I loved getting text updates. I truly appreciated their excellent customer service and would definitely recommend them to others for service and repairs to vehicles.

Wonderful experience with this Dealer. They treated me very well and were fair in making a deal. There were no hidden things in the contract, and everything was as advertised. Enrique my Salesman was exceptional with his knowledge of the product. He is very up front and was a huge help in making the deal happen. I would buy another vehicle from them again.

My car is a 2008 Corolla and Cory Pope has been my advisor for a very long time. My Corolla is in very good condition because of Cory and his knowledge of cars especially corollas. My service and the price are never a shock. Cory explains exactly what service will take place and the cost. Thank you Cory for letting me know what service and recommendations my Corolla needed to keep running. I have approximately 154,000 miles and my car runs good.

Slow initial greeting on the entrance was repetitive between the people. Your inability to acknowledge service done elsewhere only irritates me when I have told you service dudes previously that I did the service elsewhere (or by myself). The multiple attempts to buy the car were NOT appreciated. Your 2% garbage credit card fee is just another profit rake. By the time I understood what it was, the terminal added it. You do not allow adequate time to read the notice before action. This fee should be factored into your already exhorbident prices. We are actively looking for a friend-referred mechanic for our future service.

Im a customer of autonation toyota at WP since 1989 and for the past 8 yrs i bought and service all my vehicles and Guillermo[william] the adviser is an exellent asset to the company and trustworthy and friendly. Well recomeded

2.5 hours for an oil change and a tire rotation with a complimentary drive through car wash is crazy. The only extra thing I asked was to have them check why I had an update notification everytime I turned the car on. That wasn't checked until I asked about it when getting my keys. By then it was almost 7pm and I needed to go. I will not be coming back, if the cost reflected the effort being given to the customer I would be fine with $150. But the service is fake at best. The service, efficiency, and speed were more of a reflection of a take 5 except the take 5 was hit with a pandemic and only 1 person was working the entire store. First oil change after buying my car was anything but a success on your part.

after the service my two roof racks were lose, what am I supposed to do now? Also, you don't wash the car, you just spray some water and that's it. So, my car ended dirtier than it was. You can do better guys

Excellent attention from the moment we walked in. Gregorio Salas was our sales representative and he truly went above & beyond, he made sure that every detail we asked for was done. He showed us all the options we requested, gave us great recommendations, guided us through the entire process & made it really pleasant. We finalized our process with Jesus Nuñez, who also gave us great advice and answered every question we had. Great experience! 100% recommended!

I am always impressed with how well this place operates! Getting my car serviced here is always a pleasure. The recent updates to the waiting area is superb! Great food options in the cafe and always friendly team members. Dante was my advisor and he was very knowledgeable and friendly!

It was great , the people was attentive knowledgeable , the one that helped me was Erney great person if you need a car I will recommend to go with him he is amazing also process was fast and very chill I went to do the process for my car and left with the car the same day , 100% I will recommend this dealership , I was very indecisive at first but end up getting a beautiful car

I had a great experience at AutoNation Toyota Winter Park. I especially want to recognize my sales associate, Coralis Cintron, who was patient, knowledgeable, and truly made the process feel comfortable and stress-free. Purchasing my Toyota bZ was a long day, but Coralis stayed attentive and professional throughout and made sure all my questions were answered. I really appreciate her support and would gladly recommend her to anyone looking for a Toyota.

My Service Advisor Cory Pope and the Service Technician Jason were able to inspect the damage to the passenger side wheels and tire due to a hard strike to a reinforced curb. A minor adjustment was made to the alignment and they recommended follow up service later. Thanks for keeping me safe on the road.

It was absurdly easy to book an appointment for my 5000 mile check up. Checking in was fast, uncomplicated and friendly. I was escorted to get a pager, then taken to a comfortable waiting area. the work was finished very quickly and they even washed my car! Now THAT was a pleasant surprise.

I came in originally to just peek at what the car marketed looked liked no a days. We were greeted by Alberto and were not hassled in anyway to make a purchase. He was very clear that we were only looking and he was super knowledgeable on the vehicles. It was a very pleasant time. We felt so informed and seen as customers that at the end of the day I ended up purchasing my first 2025 RAV4. Overall, we got helped by Alberto, Jessica and Tony. They did everything possible to make this happen and it be a smooth transaction. Although the entire process was soooo long and draining, the connection was great. Long story short, yes I absolutely avoid dealerships most of the time, but this was actually a very memorable experience.

If you book an appointment in advance that I always does it’s pretty much smooth. The service managers are well knowledgeable and polite. They always try to buy you vehicle for their used car inventory even it it’s a 6 month old, well it’s their way of making business which I don’t seems wrong with . They send pictures and video of your car before and during the service which I like and also they wash you car from outside before handling it over which I appreciate a lot.. it’s a overall good experience so far and not to mention they have a movie theatre inside if you have to wait longer as I always been before if recall and software updates with my car

Overall was very happy with the outcome - Andres my advisor was very communicative, and was easy to reach him with text chat features. I was also very impressed with the level of reporting they were able to provide on the condition of my car. Given the amount of money I agreed to spend on repairs I would have liked to see a courtesy car offered instead of me having to pay additional for a rental, but aside from that was pleased with the service.

I am leaving 4 stars just because of the situation I am referring to.(changing to 5 stars) I wanted an oil change on my 15k service. At the time I was told that oil change is every 10k. I was told at the time of scheduling that Toyota was running a sale for oil changes 69 bucks. After the service was complete I was told that I had to pay 89. 20 for shop fees (my truck was already in shop for service so I felt it an unnecessary charge). When scheduling my 20k service I wasn’t sure if it covered the oil change so I asked the cost to pay for it. Turns out the normal cost is 89. Feeling a little aggravated I went to the general manager. Nick Oliver. He was absolutely apologetic. He explained to me that the prices of oil changes has been lowered recently. So 89 wasn’t full price for oil change on 25 tundra. He also gave me a credit towards my next service. Money aside, Nick really went out of his way to apologize and to make the situation right. He is the general manager, he has a lot more important things to do other than apologizing to a customer over 20 bucks. He made me feel as if my situation was the most significant thing for himself to be addressing. I didn’t even want to bother him with this complaint. I’m glad I did because my feelings about Toyota of Winter Park has completely reversed and I will be bringing my truck back here for all my needs. Bad things and accidents happen. It’s how a business addresses those problems that will set them apart from the shady ones. Nick thank you very much

Had a great experience with my 10k service. Especially appreciate the shuttle service option and the terrific shuttle driver named Felix. The newly remodeled waiting area was a plus. Also, last time I was at this dealership, I was greeted in Spanish. I thought that was odd and was happy to be greeted in English this time around.

After-sales service is one of the most important things to consider when buying a car. I’m glad we chose Toyota, and we’re especially lucky that we bought our car from AutoNation Toyota Winter Park. They scheduled my car’s first service and kept me updated on any changes. The service was completed in just 30 minutes much faster than the advertised 1 hour. The gentleman at the service entrance was very welcoming and even assisted me in finding the kids’ waiting area. They have a service status tracker where you can view the report, including actual photos and videos of your car taken at the service station. They even washed my car after the service. Thank you to the Toyota Winter Park Service Center for the extraordinary service!

Posting on behalf of my wife: "I went in for a new battery on Sunday; January 4, 2025 because my car did not start at all on Saturday; January 3, 2025. Sunday morning-- I got a jump from a neighbor and drove immediately to Auto Nation WP. Please note that my entire family and I have been a client of Oscar and Gerry in the 30+ years with your Service Center. I was a walk in--as I was not able to make an appointment. I was assigned to Anthony as my service agent--and he was so kind and helpful! The mechanic tested the battery and did not grant me a new battery. I asked Anthony to re-check his findings and he did and came back to tell me that my battery was good. I was so impressed with his genuine connection in helping me understand and validate the mechanic's report. I'm glad you asked for a survey because I was going to call up and tell you how wonderful Anthony was--his follow up and sincerity with me felt so genuine--please grant him a bonus or employee of the month--because he sure displayed heartfelt service that a Mom like me can recognize--job well done Anthony!! Thank you".

I had a wonderful experience with my friend Junuel, who made the process smooth. The team made sure that my family & I were comfortable and answer any concerns we might have. I appreciate it all & Im happy with my purchase.

Henry Modaresi was great. I gave a phone call, they scheduled me to see and drive test same day. Eduardo was very nice explaining the insurance and negotiating the APR. Henry found us our dream car Toyota Sienna same day, everything was smooth. Mario although couldn’t give me much for my trade-in was still super nice. Overall, my experience was great and I highly recommend all of the above mentioned personel.

I want to give a huge thank-you to Anthony and the entire team at the Toyota dealership for taking such great care of both my car and my daughter’s car. Anthony has been absolutely amazing—professional, honest, and always willing to go the extra mile. He explains everything clearly, makes sure we understand our options, and truly looks out for our best interests. It’s such a relief knowing our vehicles are in hands we can trust. The service is always prompt, reliable, and friendly. I really appreciate the attention to detail and the care they show every time we visit. Highly recommend Anthony and this dealership to anyone looking for outstanding customer service and peace of mind. Thank you for keeping our family safe on the road!

Great experience from salesperson to finance talks to overall purchase process. I would commend everyone with the quick pace and turnaround of getting me a good workable deal once the car was finalized as well.