Pep Boys Auto Service & Tires in
Apopka (FL)

We had the parts for the back tail light. We took it up to the store to see how much it would be to replace the taillight which we already had purchased. The man had the audacity to say it would be 160 dollars an hour. I called the other Pep Boys off of Kirkman and the guy said 25 bucks an hour. A big difference in prices. He also had a bad attitude. We found another spot and the place charged 40 dollars total.

I am very happy with their professionalism especially from James. Word to the wise. Ask for Jane's

Made an appointment and was told they couldn’t help me and had to reschedule. Didn’t offer any other solution or to try and accommodate me.

Great job and great experience for everything quick and easy job. Took out a screw in mere minutes and got the hole filled!

I had an excellent experience at Pep Boys thanks to James! He changed my lightbulbs quickly and made the whole process easy and stress-free. James was extremely kind, honest, and professional, which is hard to come by these days. He took the time to help without trying to upsell anything and truly cared about doing the right thing. I really appreciate his great customer service and will definitely be returning because of him. Highly recommend!

I am very impressed with this store. The staff are always professional, helpful, polite, and above all, they are honest. Thanks especially to Joseph for going above and beyond to resolve my issue, and providing first-class customer service!

I had to go here yesterday due to getting my first flat tire ever, upon entering the establishment I was greeted by 3 gentleman who came out to help me and I had explained to them what had happened and how this is the only location that had the tires for my vehicle. I had unfortunately mistaken the Pep Boys location that had them in stock as it was the one that was down the street. Joseph the manager without hesitation went to go get the tire for my car and that genuinely from the bottom of my heart meant a lot to me. While he got the tire Keliam and Nicholas spoke to me and kept me company and honestly they helped me keep calm and insured me the car is okay and it's only the tire. I had also mentioned to Keliam that 2 days prior i got my oil change down at another Pep Boys location and he informed me that he noticed it was left slightly loose and tightened it for me which I found very kind and honest of him. Once the tire had arrived here they changed it for me and made sure everything was good for me to drive back home. The entire experience of getting a flat tire bummed me out but genuinely but the kindness of these 3 men got me through the day I personally thank all 3 of them. I couldn't recommend this location more I am glad I mixed it up and went to this one instead of the one down the road! I hope they are compensated for there amazing work! Thank you Joseph, Keliam and Nicholas!

Liars , stealers , dishonest, can't be trusted. I went in with the code 2151 I had warranty didn't want to go to the dealer chose to support Apopka a local business was quoted a price 358 out of pocket it took almost 3 weeks for a part to come in and when it did it took 2 days to fix . Then the prices went up 3 times more they thought I didn't have the money and said my car wouldn't be release . I don't belie be tried to steal my car from me a poor 65 year old lady. My warranty company said why are you all over charging her because I'm looking at dealer prices something is wrong anyway I ended end up paying $800 instead of 358 I just wanted to be done with it and get my car . It's running worst feel like it's gonna roll over we're as before it was running smooth just the chec engine lite came on . Don't go there honestly about 4 people came back with their cars complaining on that one day of me picking mines up. Gosh life I don't believe. This ole world. Pair for the world. 🙏🏾🙏🏾🙏🏾

Great mechanics, helped me fast. In and out quick. Coming back when my BBS wheels come in to get them mounted and balanced 🫡

I called on Tuesday morning to get an estimate to swap out brake pads and rotors and I was told it would be about $340. I said that was great because the dealer was trying to charge me almost $500. I scheduled an appointment for the same day, dropped my car off, came back at 4pm and the total came out to almost $600. Joseph was checking me out and he made some calls to figure out where the issue was but the people he spoke to acted like they didn't know anything about the estimate I was given. It felt like a bait and switch. Thankfully, Joseph was understanding and patient and did his best to help me out and that's the only reason I gave two stars. But I won't be returning there for service.

I was driving home from work and my passenger rear tire jumped down to 22 psi at 6:15 pm. Scared me! I made it to Pep Boys at 6:30 pm. Thank you Joseph for taking such good care of me and my tire!

This Pep Boys is the best! I had a nail in my tire and called this shop. I was told to come on in and they would take care of me. And that’s exactly what they did. Very friendly, professional and great customer service. I highly recommend this Pep Boys for all your tire needs.

Honest and informative! I learned a lot about cars during my visit. I will absolutely continue to bring my car to this location. Thank you Pep Boys!

James was fantastic, gave my friend and I a realistic time frame to get a tire patch, and sent us on our way without charging us. Solid people here.

Brought in an ‘08 Matrix, that aside from a power steering leak, didn’t have any issues. We needed it inspected and checked out quickly due to it suddenly becoming our primary vehicle, so we brought it to Pep Boys instead of our normal mechanic that we’ve known and used for years (Shout out to Sheelers Auto in Apopka!) We knew there was a power steering leak, and the AC wasn’t blowing as cool as it usually did. We were called a few hours after dropping it off, and quoted $4,000 in repairs due to “multiple leaks”, needing a full compressor repair, fully replacing the power steering, and a couple other things. This car was/is running perfectly fine, so these issues didn’t make sense. We picked the car up and still paid $100 for the “inspection”. After bringing it to our usual mechanic - we were told that oil had leaked just a bit due to being an old car, and obviously dripped on other parts that made it look like things were leaking. So Pep Boys just saw oil and assumed there were major issues. Power steering did need to be fixed - but not to the extent Pep Boys was claiming needed to be done, and the AC compressor just needed to be charged and is now working perfectly fine. The mechanics at Pep Boys instead Apopka are clearly either grossly inexperienced, lazy, simply greedy and money hungry, or all of the above. If you need anything more than basics like an oil change, tires, etc. don’t bother coming here because they will way over charge you and lie about issues.

Water pump was replaced after 2 years of replacing the whole cooling system because the original waterpop was defecand I had to pay 800 for labor and then when I went to go pick it up. It was $940 to get my vehicle. And now it's idling crazy, not running right? Timing is not correct, not happy with overall performance.

I just wanna give a big shout out to Gary and his team for helping my husband get his tire fixed tonight very late in the day and they helped him without any issues. It’s nice to know that there’s a place you can go with your vehicle that doesn’t treat you like a number and can take the time to fit you into their schedule especially when you’re having an unfortunate day with your vehicle. My husband, Dan is on call for his company and his vehicle is his tool to get around and get done the job that he needs. Thank you, Pep Boys for your time your efforts and your care. We appreciate you greatly and this review is just a small sign of just saying thank you so very much.!!!!

James and his team saved our RV trip. We were staying at a campground near Apopka and had a low pressure warning. The tire had been repaired before, so it needed to be replaced. After calling around I kept getting "we'll have to order the tires" and didn't get anyone that seemed interested in really trying to help. ( Note, this is a Ford truck, not some exotic sports car) But James at Pep Boys said he not only had tires in stock, but gave me options for price and quality. I asked to see if I could get the work done the next morning and he said, why not bring it in now, we're open until 7pm! So just like that, problem solved with a quality product and great installation of the tires and spare. All at a competitive price (and backed by a nation-wide chain). I'd highly recommend giving them a call, they will certainly listen and do their best to help out.

Been coming to this location for years and never had a problem until today. My car wouldn’t start, and I suspected that it would either be the battery or the fuel line. I guess me suggesting one of two options led to $100 diagnostic charge. This “diagnostic” was them literally taking pictures of my wiper blades and tires and suggesting next tune up. They never ran it through the computer to see if there was anything else wrong - or if they did, they didn’t report it because I asked for the inspection report. It was literally about the tires and normal maintenance suggestions. Literally paid an extra $100 on an already expensive battery. Unbelievable. Lost a long time customer.

I meant to hit 3 stars. My car is working well at the moment, but the managers in charge did not communicate with each other and not with me. When I left , they didn’t tell me that the engine light would be on , but they did tell me they would call me about parts. They have not called. They don’t communicate. How does one run a business like this?

Almost everybody at this location is very friendly and courteous, namely James and Joe. Got my car fixed up last week for a fair price, with a new compressor and fan due to air conditioning not cooling well enough. Expected the stated amount of time for work to be done, so I went home expecting a call. That time came and went so I eventually called the store as was running late for what I needed to do. Came to find out they got the wrong part, and was still waiting on the correct part. While everyone was helpful and courteous, I would have really appreciated a call to let me know that the timeline has not been extended. It would have facilitated my planning for the remainder of the day. Not being informed caused me to be late by several hours. That was rather inconvenient, but nevertheless their good manners did earn them the 5 stars. I did take my car back today to be re-evaluated as the ac was not blowing cold enough air, which they graciously checked over and final verdict was that the outside temperature had been too high to sustain a comfortable temperature in the car, and that there's nothing wrong with the system itself. One comment would be that if there's an employee "resting" or "on break", it's not a good look to be sitting there in front of customers right by the counter, looking on his phone, and when asked by colleagues what he was doing, says something (loud enough to be heard) along the lines of "sitting around, doing nothing". The least that would've been expected was to at least greet and acknowledge the presence of someone walking in and say "someone will attend to you shortly" - no such thing occurred.

Worst possible experience. Diagnostic was not done for 2 days. Service needed not performed. Was not told there was an engine malfunction code given, was informed by warranty company. Sent to dealer for repairs under warranty to find out they were not under warranty as they said. Paid $1400 for catalytic converter to find that the issue was the engine. Completely fraudulent

10/10 experience at this location. They were able to help me order my tires and set up an appointment for the very next day. If you have a chance to go here you won't be disappointed. The staff is super nice and helpful

Joseph took care of my issues fast. He took care of me without even thinking about it. Great service. The car is running smoother than ever. I will definitely recommend them if you need fast and great service. Pep Boys Apopka is where you will get all your auto issues resolved like a chef!

You guys blew it. I showed up for my appointment at 6:00 PM on July 19 and was told it was “too close to closing.” Not sure what that’s supposed to mean, but I was told I’d have to wait at least 30 minutes before they could even get to me. So what’s the point of making an appointment? I took the hint and went to Ruben’s Tires instead—no appointment needed, and they took excellent care of me right away. That’s all I needed to see. I’ll never walk into another Pep Boys again. I am new to town and looking for a local mechanic. Luckily I found out your quality of service before you had the chance to really screw things up. Good job, boys.

Store is absolutely filthy and not kept up at all. Brought my car in at 8AM. Second in line for a AC diagnostic. Listened to a couple employees argue back and forth in the lobby about not being paid for overtime and how he gave them 2 weeks to figure it out.. then listened to a disgruntled customer argue with an employee about them not fixing their car properly. 4 hours of waiting for 1 small diagnostic and still waiting with 0 solutions.

I was very pleased. Agent met me on the dot for my on-line reservation. I walked down the street for breakfast—many choices. I received a text from Pep Boys recommending replacement of two rear tires. The quoted price was very reasonable and tires were installed, balanced and ready to go in a very reasonable time. While I waited I was offered muffins. The staff and even the other customers were friendly. I received an exhaustive evaluation/safety check of my vehicle—with photos. I was impressed top to bottom. My visit convinced me there is no point driving miles to the dealer when I can do business with good folks in my own town.